Looked at a cruise online with TUI went into my local branch of hays travel and they matched it and got cheaper airport parking
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See what reviewers are saying
Very helpfull warm friendly feeling on entering shop .Rob who was helping us find the hotel of our choice went above and beyond to help us .emailing hotel to request the room we wanted ..all staff in... See more
Company replied
Jamie made booking the holiday very easy. It was a place we return to sometimes twice every year. Everything was explained. Very happy customer
We went in to this branch not knowing where we wanted to go, the only information we gave was that we wanted to fly with Jet2, didn’t want late flights and wanted to go somewhere warm and sunny for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Station Road, NE63 9UJ, Ashington, United Kingdom
- 01670 815755
4.9
Excellent
1K reviews
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Answered all our questions and very…
Answered all our questions and very helpful about different holidays we were looking at.
7 April 2026
Reply from Hays Travel - Ashington
Trisha,
We appreciate you taking the time to leave us a review. We're so happy to hear that we were helpful and answered your questions.
Kind regards
Hays Travel
Great service from Lucy.
Great service from Lucy.
Price-matched Tui web price.
Double-checked all details.
Pleasant telephone manner.
5 April 2026
Reply from Hays Travel - Ashington
Brenda Tweedy,
We're happy to hear that you received great service and a price match! We appreciate you mentioning the attention to detail and pleasant manner.
Kind regards
Hays Travel Ashington
Really helpful
Really helpful, answered all questions asked and made sure we got everything we neede.
4 April 2026
Reply from Hays Travel - Ashington
Kim,
We appreciate you taking the time to leave us such a great review. We're so happy we could provide you with everything you needed!
Kind regards
Hays Travel Ashington
Been coming here to book my holidays…
Been coming here to book my holidays for over 20 years +customer service is the best and I should know working retail myself always getting what I want not pushy not trying to sell me stupid holiday extras I don't what or need talks me through everything so no surprises so hoping to book for the next 20 + years God willing
4 April 2026
Reply from Hays Travel - Ashington
Ah Thank you so much Susan - always a pleasure having you in :) Heres to the next 20 years - Sarah
Sarah is always very helpful always…
Sarah is always very helpful always book our holidays with her
31 March 2026
Reply from Hays Travel - Ashington
Stephen,
We appreciate you taking the time to leave us this wonderful feedback; we're so happy to consistently provide helpful service for your holiday bookings.
Kind regards
Sharon
Hays Travel
Ashington
I went in to pay my holiday off for…
I went in to pay my holiday off for this summer amd seen there was a zero deposit when you book with easyjet at the weekend, so it was a nice surprise. Rob was brilliant in looking for the perfect holiday for myself and family next year. We didn't have an idea in mind where I wanted to go. Rob was on the case to find us at the best price . Between Rob and Sharon the friendly atmosphere really helped. Well done to you both and we cant wait for our holiday this year and next year thanks you all at ashington hays
30 March 2026
Reply from Hays Travel - Ashington
Angela , thank you for leaving such a lovely review :) It's always lovely to see you
Kind Regards
Sharon
Staff very helpfull and polite
Staff very helpfull and polite did their best to give me the best deal
29 March 2026
Reply from Hays Travel - Ashington
Malcolm Wake,
We appreciate you taking the time to leave us a review! We are so happy to hear our staff were helpful and gave you the best deal possible.
Kind regards
Sharon
Hays Travel
Ashington
Reply from Hays Travel - Ashington
Leslie Dodds/ Dale Morris,
We appreciate you taking the time to share your positive experience. We are so glad to hear that you received great service.
Kind regards
Hays Travel
Ashington
Used before excellent service
22 March 2026
Reply from Hays Travel - Ashington
Dorinda Ashley Hope,
We're glad you had an excellent experience with our service again. Thank you for your continued support and positive feedback!
Kind regards
Hays Travel
Ashington
Excellent service
We have always had Excellent service with Hays Travel they always give you true advice on either holiday or flight you book they can even sort your travel insurance out for you while your there .
29 March 2026
Reply from Hays Travel - Ashington
kay maughan,
We appreciate you taking the time to leave us such a great review! We're so happy to hear that you've consistently received excellent service and advice from our team.
Kind regards
Hays Travel
Ashington
Once again 5* service
Once again 5* service. Got some good advice and suggestions for places to visit around the resort we have chosen from Sharon.
Thanks Team Ashington !😎
28 March 2026
Reply from Hays Travel - Ashington
Elizabeth,
We appreciate you taking the time to leave us such a fantastic review! We're so glad that you received excellent service and helpful suggestions for your holiday.
Kind regards
Hays Travel
Ashington
Helpful staff
Th gentleman ( Mr Hall) who helped us book our holiday was very helpful , polite knowledgeable about all our needs and guided in the rite direction to book what we needed for our holiday.
26 March 2026
Reply from Hays Travel - Ashington
George Auld,
We appreciate you taking the time to share your experience. We are so happy to hear that our team member was able to help you book the perfect holiday.
Kind regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Ashington
SUSAN LANE,
We appreciate you sharing your experience. We're so glad to hear you found our customer service excellent and helpful!
Fantastic service as always every…
Fantastic service as always every single member of staff in the Ashington Branch are a credit to Hays Travel
14 March 2026
Reply from Hays Travel - Ashington
Sharon Nichol,
We appreciate you taking the time to leave us such a complimentary review. We're so happy to hear you consistently receive fantastic service from our team.
Kind regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Ashington
Marie Hooper,
We are happy to know our team could help. Thank you for your feedback!
ashington, Hays Travel
Great customer service ,with no…Hays travel Recomended x
Great customer service ,with no pressure and lots of advise ,
Which helped my friend and I choose a holiday .
17 March 2026
Reply from Hays Travel - Ashington
jacqueline robinson,
We appreciate you taking the time to leave us such a wonderful review! We are so happy we could assist you and your friend in choosing a holiday.
Kind regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Ashington
Thank you for leaving such a kind review! :)
The staff were fantastic
16 March 2026
Reply from Hays Travel - Ashington
Thank you for taking the time to write such a positive review of the service you received.
Hays Travel
Reply from Hays Travel - Ashington
Thank you for taking the time to write such a positive review of the service you received.
Hays Travel
Reply from Hays Travel - Ashington
K Metcalf,
We're glad you found our team helpful and efficient, and that we honored the online price. Thanks for your feedback!
ashington, Hays Travel
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