5 star service from Amie. She always goes the extra mile to secure the exact holiday we requested. Thank you Amie!
Location
Switch locationPersonal Travel Consultant Amie Brooks, S434UE Chesterfield, East Midlands (England), GB
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I've used other independent travel agents but after a bad experience was recommended Amie by a friend. Amie has now booked us 2 quite complicated long haul holidays. She has lots of useful knowledge... See more
Company replied
Amie always goes above and beyond and we never book with anyone else now. It’s such a personalised experience and all from the comfort of our own home. We are a large group with quite specific needs a... See more
Company replied
Amie is super helpful with any enquiries that I have had. She came up with a selection of holidays within our budget and places that were warm in April, nothing was too much trouble for her. We booked... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Amie Brooks, S434UE, Chesterfield, East Midlands (England), United Kingdom
- 01246889733
4.6
Excellent
37 reviews
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5 star service from Amie
5 star service from Amie. She always goes the extra mile to secure the exact holiday we requested. Thank you Amie!
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Amie Roberts
Hi Martin,
Thank you taking the time to leave me a review, very much appreciated and thank you for booking with me!
Best wishes
Amie
Superb customer service
First class customer service. Aime helped us through the whole process of booking our cruise from start to finish and was very helpful, informative and understanding.
Would highly recommend
8 June 2026
Reply from Hays Travel - Amie Roberts
Hi Lee,
Thank you for this lovely review and even more thank you for returning to me as a loyal customer! Very much appreciated, you guys are great!
Best wishes
Amie
I have booked with Amie couple of times…
I have booked with Amie couple of times now, once again very professional, always listens to what I am looking for and at the end of the phone with my queries, she is highly recommended, so Thank you again fo all you're help.
2 June 2026
Reply from Hays Travel - Amie Roberts
Hi Terry,
I can't thank you enough for being a loyal customer and returning to me each time to book your holidays! I really do appreciate you choosing to book with me each and every time, it's my absolute pleasure thank you!
Best wishes
Amie
Fantastic booking experience!
Fantastic experience booking through Amie! She listened to what I wanted and everything was done quickly and easily. Got a great price and paperwork came through really fast! Will 100% be booking through Amie again in the future, cannot recommend her enough!
2 June 2026
Reply from Hays Travel - Amie Roberts
Hi Natalie,
Thank you once again for choosing to book with me and I really appreciate your kind feedback! Can't wait to book the next holiday for you guys!
Best wishes
Amie
Amie was great at personalising the…
Amie was great at personalising the holiday to suit us. She was very quick at replying and very informative. Would definitely book again 😊
9 May 2026
Reply from Hays Travel - Amie Roberts
Hi Talia,
I am so pleased to hear I could personalise your holiday and provide excellent service. Thank you for your kind words and choosing to book with me!
Best wishes
Amie
Looking for a bespoke trip?
I was looking for a bespoke trip which always presents permutations and options.
Amie was excellent at cutting through the confusion and incredibly patient throughout.
Highly recommended.
16 April 2026
Reply from Hays Travel - Amie Roberts
Hi Mike,
Thank you so much for your kind review, it really means a lot. I truly appreciate you taking the time to share your experience and for choosing to book with me.
I’m so happy we were able to achieve exactly what you were looking for! Not long until you go!
Best wishes
Amie
Reply from Hays Travel - Amie Roberts
Hi Jason,
Thank you for booking with me and taking the time to leave this lovely review, very much appreciated!
Best wishes
Amie
Reply from Hays Travel - Amie Roberts
Hi Karen,
Thank you for your lovely review, I really do appreciate you choosing to book with me!
Best wishes
Amie
Aimie always goes above and beyond and…
Amie always goes above and beyond and we never book with anyone else now. It’s such a personalised experience and all from the comfort of our own home. We are a large group with quite specific needs and Amie always manages to find what we want and always offers recommendations which we would never have thought about. Exceptional!
24 March 2026
Reply from Hays Travel - Amie Roberts
Hi Tyron,
Thank you so much for your lovely review, it truly does mean a lot. You all are an absolute pleasure to deal with, and I’m incredibly grateful for your continued loyalty.
I really appreciate you booking with me again. I’m already looking forward to this year’s holiday for you, never mind next years that's another amazing holiday!
Best wishes,
Amie
Nothing was too much for Amie even when…
Nothing was too much for Amie even when we kept asking for different quotes. The price we got was spot on Thankyou
13 March 2026
Reply from Hays Travel - Amie Roberts
Hi Kate,
Thank you so much for this lovely review, very much appreciated!
So happy we got you all booked .
Best wishes
Amie
Knowledgeable, excellent service
Amie is brilliant in every way - communication, knowledge, pricing and wouldn't book anywhere else.
5 February 2026
Reply from Hays Travel - Amie Roberts
Hi Claire,
Thank you once again for your loyalty and booking with me again!
Best wishes
Amie
Amie was brilliant very polite and…
Amie was brilliant very polite and helped me with a few things I could not too with no trouble at all will definitely book again with Amie
20 January 2026
Reply from Hays Travel - Amie Roberts
Hi Carla,
Thank you for these kind words and thank you for booking with me, I really do appreciate it!
Best wishes
Amie
Visited Hays Travel in Chesterfield…
Visited Hays Travel in Chesterfield today 16.1.26 thinking of booking a holiday to Turkey with a friend.Wow what great service.Sara was fantastic,using her knowledge and expertise to find us the perfect hotel to stay.I cannot recommend Hays or Sara enough.The atmosphere in the shop was great,all staff very friendly and the coffee was most welcome.This is the first time in years ive booked with a travel agent.I usually book on line.Hopefully in the near future i will be back again to book another holiday.Thankyou again Sara you're a star 🌟
16 January 2026
Unprompted review
Reply from Hays Travel - Amie Roberts
Hi there,
Thank you for your review, how kind of you, this feedback will be passed on!
Best wishes
Amie
Aime is a true professional
Aime is a true professional, got us exactly what we wanted! Hope it’s as good as it states , thank you Aime
12 January 2026
Reply from Hays Travel - Amie Roberts
Hi Julie,
Thank you for your lovely review, I can say you will all love the holiday! It fits everyone's needs and thank you for trusting me to find you something!
Best wishes
Amie
A stress free booking experience
Aimee was fantastic nothing was too much trouble she went above and beyond to find us the perfect family holiday within our budget. I would definitely recommend booking with her if you want a hassel free booking with care and consideration given to your requirements. Thank-you so much will definitely be back.
12 January 2026
Reply from Hays Travel - Amie Roberts
Hi Jo,
Thank you for these lovely kind words, I'm so happy we got you booked that fits all the families requirements. Thank you once again for booking with me!
Best wishes
Amie
Over and above service - nothing was too much trouble
My husband wanted to spend his 50th birthday in Las Vegas- we provided the specific dates and Amie did the rest.
Amie’s knowledge of where to stay and what to see in Vegas was invaluable to us - we was given different options of hotels/prices and even suggested staying in Los Angeles for extra nights before hand which we thought was a great idea.
Nothing was too much trouble for Amie, she worked really hard to find us the perfect holiday - she went over and above with very useful advice and information- such great service
31 December 2025
Reply from Hays Travel - Amie Roberts
Hi Pep,
Wow what a review, you have been amazing customers allowing and trusting me to find your special holiday for such a memorable birthday!
I'm so excited for you guys and cannot wait to see the pictures and hear the stories once your home. Thank you so much for booking with me, it really does mean a lot.
Best wishes
Amie
Lovely lady second time booking with…
Lovely lady second time booking with Amy .she couldn't do enough to make our booking experience as easy and straightforward as possible.expanded everything twice and is even sending us a paper copy of everything X X
3 January 2026
Reply from Hays Travel - Amie Roberts
Hi Donna,
Thank you for these lovely words and most importantly thank you for returning to me to book your annual holidays!
Best wishes
Amie
I've used other independent travel…
I've used other independent travel agents but after a bad experience was recommended Amie by a friend. Amie has now booked us 2 quite complicated long haul holidays. She has lots of useful knowledge and experience after being in the industry for many years. Im confident that Amie got us the best prices for what we wanted. More importantly she understood what we wanted from the holidays and delivered.
Would 100% recommend.
17 September 2025
Reply from Hays Travel - Amie Roberts
Hi Richard,
Wow what a lovely review, thank you so much for these kind words. It's been my pleasure booking you and your family, thank you for trusting me with these special holidays.
Best wishes
Amie
Brilliant service from Amie
Brilliant service from Amie. Would highly recommend. Thankyou
27 April 2025
Reply from Hays Travel - Amie Roberts
Hi Tanya,
I really appreciate these lovely words, thank you!
Best wishes
Amie
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