Sharon was great at dealing with our booking. Remembered us from last year which was lovely. Everything booked and printed for us. Absolutely no quibbles at all and won't hesitate to go into Amesbur... See more
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Sharon was great at dealing with our booking. Remembered us from last year which was lovely. Everything booked and printed for us. Absolutely no quibbles at all and won't hesitate to go into Amesbur... See more
Company replied
Friendly, polite, efficient and knowledgeable staff. Have used Hays Travel on numerous occasions and will continue to do so. It is great having a local branch manager in Amesbury to meet the travel ne... See more
Company replied
Hays Amesbury always give excellent service and advice. They spend time with clients to ensure any booking is exactly what the client wants. Recently booked a last-minute cruise to the Fjords, and... See more
Company replied
Sharon & the team have been very helpful in hotel selection & advice about flights, insurance, travel money etc. Given our experience so far we are already looking to book more trips with Hays next... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Flower Court Flower Lane, SP4 7JE, Amesbury, United Kingdom
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Usual excellent service and expertise received from Jess in Amesbury branch.

Reply from Hays Travel - Amesbury
Amazing service by Jess at hays travel amesbury.

Reply from Hays Travel - Amesbury
Always a lovely warm welcome and the staff are very helpful.

Reply from Hays Travel - Amesbury
Due to personal circumstances I was unable to go on the cruise I booked for November of this year, I explained my predicament to both Eleanor ( Ellie) and Jessica, and they managed to both transfer my deposit and re-booked another Cruise, there professionalism empathy, and dedication to sorting this out was outstanding, I have sent an email to them thanking them for thier assistance.
I would be grateful if you could convey this to them , as you have two very good ambassadors within your fold .
Kindest Regards Steve Darlington

Reply from Hays Travel - Amesbury

Reply from Hays Travel - Amesbury
The two ladies in the Amesbury branch are very friendly and helpful. No question too small was unanswered. Talked us thought everything.

Reply from Hays Travel - Amesbury
Very good service I shall definitely be using them again for my flights and holidays

Reply from Hays Travel - Amesbury
I have consistently received a professional and personable service from the Amesbury branch, particularly from Jessica. Nothing is ever too much trouble, and she always handles my queries promptly and efficiently.

Reply from Hays Travel - Amesbury
Ellie found me suitable flights whilst keeping the costs as low as possible

Reply from Hays Travel - Amesbury
Always do their very best to help and get you the holiday you need.. very much recommend

Reply from Hays Travel - Amesbury

Reply from Hays Travel - Amesbury
The process was simple and straightforward and easy to follow and didn't take an excessive amount of time.

Reply from Hays Travel - Amesbury

Reply from Hays Travel - Amesbury

Reply from Hays Travel - Amesbury
The customer service assistant are great and very helpful .Ellie has been patient and supportive in my choices

Reply from Hays Travel - Amesbury

Reply from Hays Travel - Amesbury
Always book with Hays, the service is always good, staff very friendly & helpful, they have such good knowledge, can’t always decide where to go on holiday & they always come with some good choices.

Reply from Hays Travel - Amesbury
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