Thank you Hays for finding me my desired holiday yet again, the diligence involved in finding me this holiday I would rate as five star treatment on the part of Hays. I will always use Hays as I know... See more
Location
Switch locationHigh Street West, Gilbridge House, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
I had a fantastic experience booking my holiday through Hays Travel. The lady who helped me was super friendly, professional and attentive throughout the whole process. She took the time to understa... See more
Company replied
I was made very comfortable throughout the process off booking my holiday for me & my wife. I like too give a special shout out to the lady who dealt with our booking. I was recommended to use Haye... See more
Company replied
Joanne was fantastic and very professional in sorting a very stressful time for myself. She talked me through everything I was wanting and more. Definitely 5 stars will definitely be using Hays trave... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0800 412 5368
4.8
Excellent
3K reviews
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Very pleasant people keen to help
27 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Jersey
The advisor was very helpful.
She was patient,informative,spoke slowly and clear.
28 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Fab customer service and glad booked with hays
Sarah Wellington was an amazing agent! She listened to what I wanted for this holiday and she went above and beyond to make it possible and affordable price too. I have saved her details and will most definitely contact her for future bookings.
21 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Very good customer service and very…
Very good customer service and very knowledgeable people of their holidays packages
27 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Poor Servicd from Hays
I received a text from Hays Travel offering holidays. I was interested in one of them so travelled to my nearest Hays Travel office to book the holiday. Unfortunately I was told that a Hays Travel office cannot sell the holidays advertised in the text sent to me, not without increasing the price.
How frustrating and what a waste of time. Why could Hays not have said in their text that these holidays were not available at Hays Travel offices.
So I went home to book the holiday on line. Went through the whole booking process, my deposit was taken from my bank account, then the Hays Travel website broke the connection. Have just received an email from Hays asking why I didn't complete my booking. So they have my money and I have no booking.
Trying to get through to them on the phone is almost impossible. Takes ages. So I am no further forward. I'm furious with this very poor service.
26 June 2026
Unprompted review
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon William,
Thank you for your review.
I am sorry to hear you were left dissatisfied following a visit to one of our branches and following this also having a website error when attempting to book.
I can see your booking is now confirmed as you selected on our website and we hope this did not cause too much of an inconvenience.
If there is anything else you need assistance with, please contact our customer services line on 0333 033 9985.
We hope you have a great holiday!
Kindest Regards
Megan
Customer Services
Louise was wonderful
Louise was wonderful
Understanding
Knowledgeable
Personal
Thankyou x
19 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
From the minute we walked in
From the minute we walked in, we were spoken to. Very friendly atmosphere. Aircon was great too. We booked our 3rd holiday with you. Soon to be a 4th
25 June 2026
Wow! Absolutely amazing service
Wow! What can I say, I have never used Hays previously.
Sarah was absolutely amazing from start to finish, she even checked us in.
I will definitely use again.
Thank you Sarah from near Lincoln xxx
25 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Excellent service as always
23 June 2026
Got what we wanted with the terrific…
Got what we wanted with the terrific help of the staff member Courtniegh
21 June 2026
Lovely staff
Lovely lady called Joanne dealt with my booking, and could not have been more helpful. I think it lovely to still have the personal touch.Top marks to Hays.
19 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Helpful and Knowledgeable
The agent (Angela D)that I spoke to was very polite and helpful .
19 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Very easy to book and all my questions…
Very easy to book and all my questions answered. Paperwork came as the agent Sally explained. Having the no deposit and direct debit is a brilliant way to pay.
18 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Sam was incredibly helpful at sorting a…
Sam was incredibly helpful at sorting a last minute trip. Super service. Would recommend as everything went as he intended.
9 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Chris was so good at booking our…
Chris was so good at booking our holiday and very efficient with every detail needed.
16 June 2026
Always book through hays travel as we…
Always book through hays travel as we have great service with themselves
17 June 2026
Just a bit disappointed got the holiday…
Just a bit disappointed got the holiday booked but wanted to book a second they just hang up on you and when you call them back they get half way tho then hang up i would appreciate if someone can call me to book this.
9 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning Andrew, I do apologise that you experienced phone issues, I can see from our phone records that our team did attempt to call back on numerous occasions. If you would like us to call you back at a convenient time please contact us via admin.stockton@hays-travel.co.uk - Thanks Sophie
Great experience
Great experience. Nothing was too much trouble. Easy for me!
Thanks to Saffron who did everything for me
9 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
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