Hawthorn Health Reviews 

110
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Absolutely worthless company. DO NOT do business with them if you are a wholesaler or work with dropship. Hawthorn can not fulfill any delivery either in the UK or outside UK. They will charge you but... See more

Rated 1 out of 5 stars

The people next door have been away 2 weeks and apparently are unlikely to return so I have no idea how long that house will be empty. I have sent Hawthorn Health so many emails about this, they... See more

Rated 1 out of 5 stars

I ordered 6 x packets of Kallo Caramel rice cakes and actually received 6 x Belgian Chocolate rice cakes. I emailed to ask ref changing the item was informed that they would only consider an exchange... See more

Rated 1 out of 5 stars

Hawthorn Health themselves have been absolutely fine, responded to emails, etc, as you would expect. I ordered some multi-vitamins some time ago, and am still waiting for them. The courier company... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Established in the heart of the country side in 1989 Hawthorn Health was a thriving local icon for high quality nutritional supplements. We've since evolved into the UK’s number one online retail super store for health and nutritional foods as well as supplements, selling thousands of high quality branded products at realistic prices. We still hold onto our rural values and offer each customer a personal touch fused with prompt and efficient delivery of their orders.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

110 reviews

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1.3

All reviews

(110)

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Rated 5 out of 5 stars

Excellent customer service and products

I placed an order and live outside of the UK. I received my order within two weeks without any issues. The products were well packed and all are years before expiring. I will be reordering from them in the future.

7 May 2018
Unprompted review
Rated 5 out of 5 stars

Superlative service!

I've used Hawthorn Health numerous times and have always been surprised at how quickly I receive my order, always well packed and correct. I also love the selection of items they have available on their website at prices usually always cheaper in price than other organic/vegan websites.

2 May 2018
Unprompted review
Rated 4 out of 5 stars

Reliable and good quality products

I've been buying the same items from this company regularly. It consistently delivers genuine products and it takes 3 days for the order to appear on my doorstep.

The only reasons for not giving it 5 stars are the price. There are companies that supply same products at lower price (eg juicy fruit gum - £1 difference on a pack). And no tracking number provided for delivery when an order is dispatched (so I am never sure when it will be delivered).

1 May 2018
Unprompted review
Rated 1 out of 5 stars

Hawthorn Health let down by Yodel

Hawthorn Health themselves have been absolutely fine, responded to emails, etc, as you would expect. I ordered some multi-vitamins some time ago, and am still waiting for them.

The courier company, Yodel, claims to have made three attempted deliveries. This is untrue. I live a mile along the Pennine Way, a pot holed track, so the driver must have thought it easier to claim failed deliveries, than to brave the track. To their credit, Hawthorn Health did not believe there has been any attempted deliveries. Last week, I emailed Hawthorn Health, my mobile number. There is somewhere nearer to my address where the package could be left for me to collect, but the courier has not bothered to contact me.

30 April 2018
Unprompted review
Rated 1 out of 5 stars

Terrible waste of time

Terrible waste of time. Many emails sent but they never reply. I ordered products which were advertised for sale. Shortly after they refunded part payment for items as they did not actually have them. I wanted full refund for other items as £4 for delivery was not worth for the other small cost items. No response and now despite me not wanting the other stuff they said dispatched now we'll after I asked for refund. Waste of time company. Products that look good value are not in stock

21 March 2018
Rated 5 out of 5 stars

No complaints from me

I've placed three orders so far all of which have arrived quickly and without issue, just called them to check stock availability and they answered the phone and my enquiry immediately.

11 January 2018
Unprompted review

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