Order several items on 04/07 and received despatch email on 07/07 - still awaiting delivery as of 14/07. Have sent two emails - both unanswered. Finally got someone on live chat this evening, w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Order several items on 04/07 and received despatch email on 07/07 - still awaiting delivery as of 14/07. Have sent two emails - both unanswered. Finally got someone on live chat this evening, w... See more
Company replied
Nothing apart from a few shops open..tourist information centre closed..
Wish I’d read these reviews before I ordered, it would have saved me the bother. Returned a coat, received an email 3 weeks ago to say you have my returns and someone would be in touch within 2 days t... See more
Company replied
Absolutely awful customer service with regard to their returns 'service'. Returned a faulty item via Hermes, that it went well but 17 days later and I still haven't had a refund. Contacted them via... See more
Company replied
Buy outdoor and country clothing from Hawkshead.com. Packed with ideas, info and the latest news, it's the easiest way to get the Hawkshead look with minimum effort.
Basecamp, Mercury Way, Urmston, M41 7RR, Manchester, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was looking for a jacket for weekend wear, I typed in hawkshead into Google pleased I did excellent choices of jackets with very good prices. I bought a jacket from them excellent service and very quick delivery. The jacket is perfect you just need a base layer and polo shirt under the jacket, warm and cosy, ideal for shopping trips or walks in countryside.good length.I will be looking at the Hawkshead for any more offers.

Reply from Hawkshead
Great value products, fast delivery and excellent service, highly recommended

Reply from Hawkshead
My order still has not arrived ringing up again still on hold after 8 minutes

Reply from Hawkshead
Good choice of clothing. Reasonable prices for the quality of clothes that I was buying. Good shopping experience followed by the article arriving on time.

Reply from Hawkshead
Good range of decent quality products at very nice prices

Reply from Hawkshead
Easy to navigate website. Quick delivery. Excellent item. Will happily buy from them again.

Reply from Hawkshead
Fantastic service. Great website to order on. Delivery was very quick.

Reply from Hawkshead
the products are always great, great service, and the customer service team very helpful

Reply from Hawkshead
Good quality denim shirts at a very good sale price and delivered within a reasonable time

Reply from Hawkshead
Great range of products, great prices, supporting great charity work.
Delivery was quick product is perfect, description and sizing spot on, kept me informed of dispatch and delivery at every stage. Will be ordering more items again soon.

Reply from Hawkshead
Nice quality but the shorts are not tapered at the knee as on the marketing photo, instead a bit baggy at the knee. Disappointed!

Reply from Hawkshead
I have bought a number of things from Hawkshead over the years and always found the items of good quality. The website is easy to use and the prices are good.

Reply from Hawkshead
Always get a good product at a very reasonable price together with very quick delivery!

Reply from Hawkshead
Very good quality, at an excellent price.
Speedy no charge delivery...very pleased.

Reply from Hawkshead
Placed order. Chased after 4 days because I had heard nothing. Only to be told it will take a further 3 to 5 days from dispatch to be sent. After the phone call I received notification it had been dispatched and that it could be tracked on Hermes-Europe. There is no record of the order on the Hermes system. Really disappointed as the item will arrive too late for my daughter who is travelling to Uganda tomorrow. Every other supplier I have contacted recently have dispatched same day or following day. Really unimpressed and will not use this supplier again.
Ordered myself a new Craghoppers jacket. Great price and arrived within 48 hours which was a surprise as I only went for their standard delivery.
Would definitely order from them again.
The stores are great as well!
Bought a gents jacket at our local store but when we got home we found items (dog poo bags, handkerchief conkers) in the pockets as well as the labels having been cut out - every indication that this was a second hand or returned item. When we took it back there was no apology, no real concern for what happened and certainly no attempt to make me as a customer feel as though our grievance was being listened to. One of our worst ever customer experiences especially considering the lady dealing with us was the shop manager.
Fantastic service! Very easy ordering using PayPal, competitive prices and order tracking- which is what you'd expect when paying for delivery but sadly not given by many. The delivery time was unbelievably fast. Very happy customer!
great product ( walking boots) and excellent delivery carrier/notification
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.