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Havens of Westcliff Reviews 

5,813
•
TrustScore 4.5 out of 5

4.5

Kitchen Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery, noting many items arrived well-packaged and in perfect condition. People are generally pleased with the products, finding them as described and of good quality. Reviewers also highlight the excellent service, with staff professionalism and helpfulness contributing to a positive overall experience. However, some customers noted issues with order fulfillment and product quality. Several experienced significant delays or a lack of communication regarding dispatch. Additionally, some reviewers reported receiving items that were either damaged or broken upon arrival, or found products did not match the expected quality or description.

What people talk about most

Product

Users describe positive interactions with product, often noting that items are as described and of good... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the fast and prompt... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with items... See more

Order

People report ambiguous experiences with order, with some finding the ordering process easy and deliveries... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the rapid, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items! Easy ordering. Not keen on ordering on line as you don’t know of issues in the... See more

Rated 5 out of 5 stars

As previously, Havens has delivered us with a perfect service, rapid, efficient, and beautifully packed. Thomas Medallion tableware has been our standby for many decades. Now we are in process of rep... See more

Rated 5 out of 5 stars

Order arrived well protected with bubble wrap and paper. The only problem I had was that having sent off my order and bank details I didn't receive confirmation of my order which made me worry. Howe... See more

Rated 5 out of 5 stars

I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party. The items I ordered were better priced compared to other companies. I... See more

Company details

  1. Kitchen Supply Store
  2. Gift Shop
  3. Jewelry Store
  4. Living Room Furniture Store

Written by the company

Established in 1901 Havens is a specialist Department Store selling quality China, Glass, Cutlery, Gifts, Fashion Jewellery, Perfume and Cosmetics. Our mission is to be experts in our field, delivering quality branded products, competitively priced, supported by a first class service.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(5,813)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Unfortunately, my order arrived damaged but I contacted customer service and they arranged a replacement straight away with no fuss. The replacement arrived and was perfect. I was really pleased I hsve found this website as I had been struggling to find somewhere to purchase single plates to match my Gordon Ramsay maze set.

27 January 2025
Rated 3 out of 5 stars

I had a mixed experience with Havens of…

I had a mixed experience with Havens of Westcliff. Delivery was quick and well-packaged, and the products were as described. Their customer service was responsive and polite, resolving issues promptly and providing updates on delayed items. However, I faced significant delays with one part of my order, and a previous experience left me less impressed with the service. Overall, decent prices and good packaging, but room for improvement on consistency. 3 stars.

18 January 2025
Unprompted review

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