Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items! Easy ordering. Not keen on ordering on line as you don’t know of issues in the... See more
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Review summary
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As previously, Havens has delivered us with a perfect service, rapid, efficient, and beautifully packed. Thomas Medallion tableware has been our standby for many decades. Now we are in process of rep... See more
Order arrived well protected with bubble wrap and paper. The only problem I had was that having sent off my order and bank details I didn't receive confirmation of my order which made me worry. Howe... See more
I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party. The items I ordered were better priced compared to other companies. I... See more
Company details
Written by the company
Established in 1901 Havens is a specialist Department Store selling quality China, Glass, Cutlery, Gifts, Fashion Jewellery, Perfume and Cosmetics. Our mission is to be experts in our field, delivering quality branded products, competitively priced, supported by a first class service.
Contact info
GOS Unit 3 Stone Enterprise Centre, Emerald Way, ST15 0SR, Stone, United Kingdom
- 01538 807 178
- info@havens.co.uk
- www.havens.co.uk
4.5
Excellent
6K reviews
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Hasn’t replied to negative reviews
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Really good old fashioned customer…
Really good old fashioned customer service. Despite initial disappointment of my purchase being out of stock with the suppliers, excellent communication with explanation, apology and a plan really made a difference. The Dartington glasses have just arrived and they were worth the wait for a slightly delayed gift.
13 July 2023
Unprompted review
Exceptional customer service
My item was not available from the makers and the customer service staff informed me immediately. I said that I would wait until the item was available and they kept me updated until my order arrived.
3 July 2023
Great price and excellent service
3 July 2023
Great to discover
Great to discover you could replace a loved Conran cup and saucer, no fuss, speedy delivery
29 June 2023
It took many months to complete my…
It took many months to complete my order but the administration was excellent and the product was just what I wanted, at a good price.
25 June 2023
Fabulous
Fabulous! Beautifully crafted China mugs depicting the Kings Coronation. Bought a few as gave to family members as gifts. Extremely high quality and amazing service from Havens. Used this company for a long time and highly recommend… have purchased alot of my everyday kitchen and tableware from this company and always very happy with everything I receive.
11 June 2023
A perfect delivery!
You delivered without a problem and I am very pleased with my coronation mug!
15 June 2023
Good product and delivered on time will…
Good product and delivered on time will use Havens again 👍
4 June 2023
Prompt delivery
The items delivered were as described, well packaged and promptly delivered
11 June 2023
Needed replacements
Needed replacements for some chipped and damaged plates. Fast service and safely delivered.
4 June 2023
Very Professional.
kept us updated on the order honestly, without making any false promises. Did not take the money till the order was dispatched.
5 June 2023
Very helpful on updating me on the…
Very helpful on updating me on the arrival of an out of stock item.
5 June 2023
Thank you for the set of sabre cutlery…
Thank you for the set of sabre cutlery which arrived promptly and in good condition
4 June 2023
Prompt delivery and personalised…
Prompt delivery and personalised delivery card, a great service overall
4 June 2023
This was an anniversary present and the…
This was an anniversary present and the recipient was absolutely delighted with the vase. She said it was beautiful and a perfect size.
17 May 2023
Great to talk to
Nigel Havens took my order, the grandson of the original owner so it really is a family firm which showed in the care and attention which was taken with my purchase. I'd definitely recommend using Havens, it's a pleasure talking to someone who takes an interest.
2 June 2023
Unprompted review
Good very lovely
1 June 2023
Quick completion of order
Quick completion of order. Well wrapped goods, timely delivery. Post card a very nice touch. Kept informed of progress
29 May 2023
The best in the business
One of the most efficient, friendly and professional people I have spoken to.
They went out of their way to help and I cannot recommend them enough.
Looking forward to using yourselves further.
22 May 2023
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