Harrods Reviews 

I am truly grateful for the excellent service I received from Samir. He guided me through the entire process from start to finish. He gave me great recommendations and was there for me every step of the way. I am extremely satisfied with him and I recommend him warmly and without a doubt. I will definitely be back to make more purchases through him. This store is lucky to have such a good and honest person like Samir. Thank you so much, dear brother. I appreciate you, and let's stay in touch.

I ordered a pair of shoes on sale. The shipping was quick but I would be surprised if it wasn’t given the £6 delivery fee. They’re Spanish shoes Flabelus and it seems that they run extremely small and apparently customers are supposed to know that (?!). I’m a 5.5-6 and ordered a 39 which is always my size. They were much too small so had to get a 40 and pay another £6. In order to return the pair that is too small I only had an obsolete option of printing a return label (I had to go to a library which had their Internet down, so had to drive miles to get it printed elsewhere and pay 25p might i add) and dropping it off in some dingy, reclusive shop as it through by DHL, no other carrier.
I then emailed Harrods complaining and asking for a refund of the £6 because.. come on!.. and they took a few days to respond and said no because it had nothing to do with them but with the shoe brand instead. So they charge these ridiculous prices for deliveries, don’t provide qr codes for returns, so people probably don’t bother and leave it, and that’s exactly how, ladies and gentlemen, the rich get richer and the poor get poorer ✌️👏👏👏 🤢🤢🤢

Edit: thank you for your response. I have now also emailed you regarding the shoes I received in size 40. To add insult to injury they have to be defective because after one wear the soles started peeling off at the front in both shoes! It has to be a fault as I don’t believe such a viral shoe is made so badly. I am awaiting your email response regarding that, please. Overall, so far it has been a disappointing experience.

Really helpful and knowledgeable staff at the skin care section in H Beauty in Chester.
The perfume lady very kindly offered to hide my Creed purchase in a H Beauty bag, so my partner would not see what I had purchasd for his birthday.
I will definitely be returning.

Go to get some stuffs. Fined everything what I need and even more happy with all purchases. :)

The best part of Harrods is coming across an exceptional employee. I met one last week when I was loading up on food to bring back to Hawai'i. Her name is Ingrid and she works in the chocolate department. By the time I finished all the samples she offered, I was almost in a chocolate coma : ) It’s employees like Ingrid who make Harrods more than just an everyday shopping experience. I wish everyone was like her.

While on vacation in London I visited Harrods and bought a box of white chocolate raspberry thins. When I got back to the states and unpacked I removed the tape and opened this very expensive treat and noticed it was only half full. Maybe this is how they package this item but it costs way too much for it to be half full. Id add a picture if I could figure it out.

Dear AP Harrods Team,
I am writing to commend Ms. Olivia for the exceptional service I received during my recent visit to your boutique.
As a collector from the US, my past experiences at the Dallas and Miami AP boutiques were disappointing enough that I stopped considering the brand entirely and turned instead to A. Lange & Söhne, Vacheron Constantin, JLC, Moser, IWC, Trilobe, Omega, and Cartier. I visited Harrods with no intention of purchasing — only curiosity.
Ms. Olivia completely changed my perception of Audemars Piguet. Her warmth, knowledge, and genuine passion for horology reminded me what a client relationship should feel like. I have registered with her, and if I ever purchase an AP, it will be through the London boutique at Harrods.
Please convey my sincere thanks to Ms. Olivia. She is a true ambassador for the brand.
Kind regards,
Junaid

Arsiola provided truly outstanding service at H Beauty Lakeside.

I was looking for a Maison Crivelli fragrance, and Arsiola was so welcoming, knowledgeable, and genuinely helpful. She took the time to help me find the right scent without ever making me feel rushed.

I also had my three-year-old with me, who was running rings around me, and Arsiola was incredibly patient and kind with him too, helping to keep him entertained while she assisted me. It made such a difference.

The best part was discovering that Arsiola was also the lady who helped my husband when he came in to buy me a gift. Before I even mentioned my own experience, he had already told me how fantastic she was.

Arsiola is a real credit to H Beauty. Exceptional customer service, and we’ll definitely be back!

Further to my posting below, Harrods has told me that the glasses they mistakenly posted were actually £75 and they will deduct this from my refund. I didn’t want the glasses. Moreover, the glasses daddy received don’t look at all like the ones Harrods claims to have posted me. This is not a resolution to the problem. It really is Ryanair.

Harrods is now the Ryanair of shopping. I ordered my father a gift for his 84th birthday. Instead of a £280 decanter my father got a set of two glasses worth £20. Harrods has not rectified its mistake but has instead sent me many messages making it my problem to solve. If you don't mind wasting your money, or gambling on what you might get delivered in the post, by all means, continue to fly with Harrods, sorry I mean, continue to shop at Harrods discount store.

The people made my experience great. Especially Gemma and Mahzuzah in customer service.

Our server Amedeo was exceptional! We had a very enjoyable experience at The Grill on the Fifth. The food was very well prepared and everything tasted incredible. The staff were all very professional and I highly recommend a visit to The Grill on the Fifth.

H Beauty Glasgow / Hourglass makeup stand. I went in to H Beauty for a new foundation after my Dior one was annoying me (dodgy pump squirts it everywhere). Met a lovely lady called Danielle who introduced me to the Hourglass brand ...not one I really know. She took the time to understand what coverage I wanted and the look I wanted to achieve. Gave me options, trying different things on me to make sure I was happy with what I chose. I thought I wanted foundation but she introduced me to skin tint which is much lighter on my skin and more glowy for summer. Bought that plus concealer and new blusher. Super happy with my new look and was really appreciative of the warm, friendly service from Danielle who didn't rush me and didn't make me feel stupid for not knowing much about makeup up. 🥰

The feeling of that little bit of luxury as well as the feeling that the attention of the assistant looking after me was the only focus he had and later in another department the assistant went a step further by enabling me to purchase a product due for launch made that purchase even more special

Store has items on website which are shown as “in stock” but turns out to be not. Which resulted money hold from the bank side.
Update: Harrods support give my contracts to a brand which is responsible for that pair of shoes. We managed to find the pair i was in need in another store and the purchase was successful. Thank you Harrods and your Balenciaga team.

An Unforgettable Birthday – Harrods Pizzeria Staff Made My Son's Day!

We visited the Pizzeria at Harrods to celebrate my son’s birthday, as it is his absolute favourite place to eat. As a mum of a special needs child, you can imagine that dining out is not easy. However, the team here goes completely above and beyond to make every single visit memorable.To my son's absolute delight today, the staff and chefs all sang "Happy Birthday" to him. They even made him the most amazing pizza as a birthday present from the staff! It was an unbelievably lovely gesture that completely made his day and brought the biggest smile to his face. What more could a mum ask for?A massive thank you to the manager, Zoltan, who always reserves my son's specific favourite table for us. Keeping this spot for him makes my life so much easier. Every single staff member and chef is welcoming, kind, and supportive. I send our deepest gratitude to Zoltan, Head Chef Eva, Salvatore, Pepper, Jack, Nasir, Dacy, and Justin, along with the rest of the amazing team. Sorry I couldn’t remember the name please forgive me 🙏🏻Thank you all for being so kind. Harrods, you have an incredible staff, and I thank you from the bottom of our hearts!
Aruna & Nevaan ♥️🙏🏻♥️

The service from Zahrah in the Self Portrait department was exceptional. She kindly assisted with an issue I had and also gave very helpful advice regarding putting an outfit together. She’s very approachable and friendly; knowledgable in her advice in styling customers and her mannerism is very polite. Great customer service! Thank you for your help Zahrah!

I had my Charlotte Tilbury Iconic makeup
with Orla at H Beauty in Silverburn and cannot recommend her highly enough. Orla listened to what I envisaged and used her expertise to make it work. I was delighted with the end result and will definitely ask for Orla next time I’m getting my make up done.

I was helped by Ciana at the Laura Mercier counter. She was extremely friendly, helpful and very knowledgeable about the brand. She helped me pick colours and advised me on what products would be best for my skin type!

Had the pleasure of meeting Sam Wylie, who helped us massively with our wine choices and guided us in picking the perfect gifts for our family members. She was knowledgeable, friendly, and made the whole experience enjoyable. We can't wait to visit the store again and experience the same excellent customer service. Highly recommended!

Sarah in the fragrance area within H Beauty Glasgow is so knowledgeable and genuine. Such a wonderful experience trying scents with her and learning all about how these fragrance houses work. I felt respected, heard and empowered. I purchased Fragrance du Bois - Lucius and as a first time Harrods shopper my expectations were definitely exceeded.