I've been visiting Harrods since I was a kid in fact my school uniform used to come from there! The place has changed over the years with various owners, but the current Harrods is still recognisable... See more
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I was exploring a fragrance house called Floraiku and was very much pleased with the service provided by Adriana at the Salon de Parfums. She was extremely patient and also extremely helpful with help... See more
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Had a lovely afternoon at Harrods but the nicest experience was a woman in the lingerie department named Sarah who made such an effort with us given we were bought SALE bras & knickers ! It wa... See more
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We had a fantastic experience picking up a special watch from Dilarya in Tudor which was arranged by Tom Hughes. We've known Tom for over a year and he is professional, kind and thoughtful. He w... See more
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Company details
Information provided by various external sources
Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do.
Contact info
87-135 Brompton Road, Knightsbridge, SW1X 7XL, London, United Kingdom
- 020 7730 1234
- customerservice@harrods.com
- www.harrods.com
4.1
Great
6K reviews
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YSL at Harrods (Perfume)
I had such a wonderful experience at the YSL section in Harrods, thanks to Marie, the Business Manager. She was incredibly kind, patient, and helpful throughout my visit. I was genuinely torn between two perfumes, and Marie took the time to help me decide without ever making me feel pressured or rushed. Her knowledge, professionalism, and warm approach made the whole experience enjoyable, and I left with a perfume that I absolutely love.
The next time I purchase a YSL fragrance, I would happily travel from Wales to London just to receive Marie’s help again. She is fantastic and an absolute credit to the YSL brand. I highly recommend seeing her if you’re visiting Harrods. Thank you so much Marie, for all your help!
1 August 2026
Unprompted review
Reply from Harrods
Dear Kate Martin,
Thank you for sharing your wonderful experience at the YSL section in Harrods.
We are so pleased to hear how kind, patient, and helpful Marie was throughout your visit. It's fantastic that Marie's knowledge, and warm approach helped you navigate your decision between two perfumes, ensuring you felt neither pressured nor rushed, and ultimately left with a fragrance you love.
We truly appreciate your high recommendation and your willingness to travel from Wales to receive her assistance again. Marie is indeed a credit to the Harrods and YSL, we are delighted that she made your experience so enjoyable.
We look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
AMAZING CUSTOMER SERVICE ROSIE YOUR A STAR ⭐️
AMAZING CUSTOMER SERVICE BY ROSIE IN THE FRAGRANCE DEPARTMENT. IM A REGULAR CUSTOMER AND TOOK ADVANTAGE OF THE 10-20% OFF PROMOTION WHICH ENDED TODAY. ROSIE SERVED ME AND WAS ABSOLUTELY FANTASTIC. SHE WAS VERY HELPFUL AND FRIENDLY AND PROVIDED EXCELLENT CUSTOMER SERVICE. SHE GIFT BAGGED MY PURCHASE AND WAS ALWAYS SMILING AND ACKNOWLEDGING MY PRESENCE. IT IS SERVICE LIKE THIS THAT MAKES YOU FEEL SPECIAL. ROSIE IS ABSOLUTELY BRILLIANT THE WHOLE EXPERIENCE WAS AMAZING AND WILL 💯 RECOMMEND H BEAUTY LAKESIDE.
2 August 2026
Unprompted review
Reply from Harrods
Dear Umer Khan,
Thank you for sharing your fantastic experience at the H Beauty Lakeside fragrance department.
We are delighted to hear that Rosie provided you with helpful, and friendly customer service during your visit. It's wonderful to know that her assistance with a smile, made you feel special. We agree that service like this is what makes our customers feel valued.
We look forward to welcoming you back again soon.
Harrods Customer Service
Order some storages jars £148 was ment…
Order some storages jars £148 was ment to be delivered on 02/06/2026 they been delivered to wrong address im still waiting for it to be sorted was ment be a birthday present haven’t got money back or a replacement so it looks likei lost £148.
2 July 2026
Unprompted review
Reply from Harrods
Dear Thomas,
Thank you for sharing your feedback. We are very sorry to hear about the issues you have experienced with your recent order.
We understand your disappointment, especially as this was intended as a birthday present and the delivery was unfortunately made to the wrong address. We sincerely apologise for the inconvenience and the delay in resolving this for you.
Please be assured that our online team are taking this seriously and will be looking into this for you. They will update you directly on the progress as soon as possible.
If you would like to reach out to our customer service team directly please do email customer.service@Harrods.com
Harrods Customer Service
Used to be my favourite store
In London trying to buy items from Harrods and trying to contact customer services is absolutely impossible. Try to email them and it’s a 72 hour window to get a response. I wanted to purchase items and get the option to collect them and I even have an account with them. This store used to have amazing customer service but it’s shocking now. I don’t mind paying more if you get the service but rubbish now. May as well go to J Lewis and save a few pounds. Fed up with lousy service
2 August 2026
Unprompted review
Reply from Harrods
Dear James Bond,
Thank you for taking the time to share your experience.
We are sorry to hear about your frustrating experience trying to purchase items and contact our customer service. We understand your disappointment, especially as you've previously had positive experiences with our service.
We sincerely apologise for the extended response times you've encountered with our customer service email. We are currently experiencing a higher than usual volume of inquiries, and while we are working to address this, we understand that the 72-hour window is not ideal.
We appreciate you highlighting your desire for a collection option and for being a loyal customer with an account. We are always looking for ways to improve our services.
We do hope to welcome you back in the future.
Harrods Customer Service
Aze was very helpful and kind
Aze was very helpful and kind, and found us the watches we had been looking for in just 2 months. We are very happy with our purchase, and we would love to shop with Aze again when we’re buying our next watches.
31 July 2026
Unprompted review
Reply from Harrods
Dear Ozan Sevsevil,
Thank you for sharing your wonderful experience.
We are so pleased to hear that Aze was helpful and kind, and that he successfully found the watches you had been looking for. It's fantastic that you are happy with your purchase, and we truly appreciate your kind words about Aze.
We look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
Fabulous Charlotte Tilbury counter
I’ve used the Charlotte Tilbury counter twice so far and both times they have been helpful, polite and informative. The staff are easy to talk to and very willing to help.
30 July 2026
Unprompted review
Reply from Harrods
Dear Penelope,
Thank you for sharing your positive experiences at the Charlotte Tilbury counter at Harrods.
We are delighted to hear that you have found our team to be helpful, polite, and informative on both of your visits. It's wonderful to know that you find them easy to talk to and very willing to help.
We appreciate you taking the time to let us know about your great experiences. We hope to see you again soon.
Harrods Customer Service
HERMES 👎
I had an extremely disappointing experience at the Hermès boutique inside Harrods. I visited the store to request a refund, but instead of being treated with professionalism and respect, I felt like the staff were mocking me and not taking my request seriously. Their attitude was dismissive, unhelpful, and completely unacceptable, especially for a luxury brand that prides itself on customer service.
Regardless of the outcome of a refund request, every customer deserves to be treated with courtesy and respect. Unfortunately, that was not my experience. I left the store feeling embarrassed and disappointed. I expected far better from Hermès and Harrods. I sincerely hope management addresses the behavior of the staff, as this level of service does not reflect the reputation of either brand.
31 July 2026
Unprompted review
Reply from Harrods
Dear Matei Flutur,
Thank you for sharing your experience at the Hermès boutique within Harrods.
We are truly sorry to hear that you were not treated with the professionalism and respect you deserve, and that you felt that your refund request was not taken seriously.
We understand how upsetting this must have been, and we sincerely apologise that your experience did not reflect the high standards we strive to uphold.
Your feedback has been carefully recorded and is taken very seriously we will be reviewing this internally with the relevant teams. We are committed to ensuring that all our customers receive excellent service.
Thank you for taking the time to share this with us, we are sorry for the disappointment caused.
Harrods Customer Service
So it was a strange experience at first…
So it was a strange experience at first in Harrods Beauty Milton Keynes, saturday 31st at around 4.30. Walked in the store hoping for some help and advice on skincare. Walked to about six or more counters and was completely ignored as if I did not exist. Finally I was so put off by the ignorance of the staff there, at the back of the store as I was about to walk out, a wonderful girl on the Sisley counter asked if she could help me. She treated me like a very important customer, gave wonderful advice, then we went through and tested the products on my skin. She was very knowledgeable, polite, professional, very sweet and kind. So i then bought the products. I was thrilled because in a stroke of luck the products were so wonderful and really suited my needs and skin type. I was so glad that all the other counters treated me like Julia Roberts because I perhaps would not have stopped at Sisley. Well done Sisley for training your wonderful staff so well her name was Maaiyah. Shame on the other staff though....this would not be 5 stars had it not been for this one lovely girl.
31 July 2026
Unprompted review
Reply from Harrods
Dear Teresa Hart,
Thank you for sharing your experience at our HBeauty in Milton Keynes.
We are delighted that Maaiyah from the Sisley counter provided you with exceptional service, offering wonderful, knowledgeable, and professional advice that made you feel like a very important customer.
However, we are very concerned to hear that you were ignored by several other counters upon your arrival. This is not the standard of service we expect, and we apologise for the lack of attention you received elsewhere. We have recorded your feedback so it can be reviewed internally.
Thank you for highlighting Maaiyah outstanding service, which ultimately made your visit a positive one. We hope to welcome you back soon.
Harrods Customer Service
Poor customer service and order not delivered
Poor customer service especially for such a ‘luxury’ brand.
I ordered a bag online which I needed for a holiday- they charge £12 for next day delivery but I paid so it would arrive in time. After 2 days when it hadn’t arrived I contacted their customer service email, forwarding on the order details and asking where it is and for a refund on the delivery. 2 more days later- still no bag, and no response to my email. I tried calling the customer service phone number- after listening to the automatic message and choosing an option, it cut me off.
I’d avoid if you can and use one of the other department stores- I’ve always had a good experience with the others, I’m really disappointed with this and still don’t have my order 5 days later.
31 July 2026
Unprompted review
Reply from Harrods
Dear Mrs Forde,
Thank you for sharing your experience.
We are very sorry to hear about the issues you've encountered with your online order and our customer service. This is not the level of service we aim to provide, and we understand your disappointment.
We sincerely apologise for the delay in delivery and our delayed response to your inquiries.
We are currently experiencing a very high volume of customer contact, which is impacting our response times. We are glad to hear you have already contacted us by email our online team will get back to you as soon as possible.
To contact us directly please do send all emails to customer.service@harrods.com or by phone on 020 7730 1234 where are teams will be happy to help.
Harrods Customer Service
LANCOME BEAUTY NADIA ⭐️⭐️⭐️⭐️⭐️
I went to the Lakeside store last Saturday to get my make up done last minute. I approached the Mac counter but they were already booked up, the assistant directed me to see a colleague at the back of the store who helped to find someone for me. Nadia from Lancôme was able to do my makeup I had to wait but it was TOTALLY WORTH IT, I received sooo many compliments from other customers and at my party I was attending. THANK YOU NADIA@HARRODS BEAUTY
25 July 2026
Unprompted review
Reply from Harrods
Dear Kulbir Sangera,
Thank you for sharing your wonderful experience ay HBeauty Lakeside.
We are so happy to hear that you were able to get an appointment for your Make up with Nadia at Lancome. It's fantastic to know that afterwards you received so many compliments from other customers and at your party.
We're delighted that our team could help you have such a memorable experience. We hope to welcome you back soon.
Harrods Customer Service
Completely awful experience
It was completely awful we got off of our plane flight and went here we came to London for this store and we were getting nasty looks from the workers and whispers behind our backs it is totally disgusting.
30 July 2026
Unprompted review
Reply from Harrods
Dear Dylan S Stone,
Thank you for taking the time to share your feedback.
We are very sorry and disappointed to hear that your experience in our store. This is certainly not the welcoming and positive experience we aim to provide. We take your comments very seriously and are concerned about the impression our staff made.
If you would like to discuss this further, please could you kindly email our dedicated customer service team at customer.service@harrods.com with more details about your visit, including the date and approximate time, and any specific areas of the store you were in. This information can then be reviewed by our store team internally to help improve the service we offer.
We truly value your visit and are sorry that your experience did not reflect the high standards we strive for.
Harrods Customer Service
Avoid buying online as will be unable…
Avoid buying online as will be unable to return and will get everything sent back to you saying ‘the goods are in unsellable condition’ without any explanation or proof.
When asked for proof of damage or complaints procedure just get a reply ‘thank you for your patience and your goods have been shipped back!
It seems after researching they are famous for not complying with return policy and taking advantage of customers.
23 July 2026
Unprompted review
Reply from Harrods
Dear Vik Js,
Thank you for reaching out to us and sharing your concerns.
We are very sorry to hear about the difficulties and dissatisfaction you have experienced with a recent online purchase and its return process.
We understand your frustration with the challenges you've faced when trying to return an order. We take customer satisfaction very seriously, and your feedback is invaluable in helping us to improve.
To best assist you with this specific issue, please could you kindly email our dedicated customer service team at customer.service@harrods.com They are equipped to investigate these matters thoroughly and will be able to provide you with the most appropriate support.
Harrods Customer Service
I had a wonderful shopping experience…
I had a wonderful shopping experience at the Ralph Lauren Polo boutique in Harrods, thanks to Deborah.
From the moment we walked in, she made us feel genuinely welcome. Deborah was attentive, highly knowledgeable, and took the time to understand exactly what we were looking for. Her recommendations were thoughtful and tailored to our preferences, making the entire experience effortless and enjoyable.
What truly stood out was her professionalism and genuine passion for delivering exceptional customer service. She represents the Ralph Lauren brand with elegance, warmth, and authenticity. It is team members like Deborah who transform shopping into a memorable experience and inspire customers to return.
Thank you, Deborah, for your outstanding service. You are a true ambassador for Ralph Lauren, and it was a pleasure being assisted by you.
26 July 2026
Unprompted review
Reply from Harrods
Dear Meena,
Thank you for taking the time to share such a wonderful review.
We are delighted to hear that Deborah made your visit to the Ralph Lauren so memorable. Providing a warm welcome, expert product knowledge, and personalised service is at the heart of what we strive for, and it is fantastic to know that Deborah delivered this so effortlessly during your visit.
Your kind words about her professionalism, attentiveness, and genuine passion for customer service will mean a great deal to her. We are especially pleased that her thoughtful recommendations and dedication helped create such an enjoyable shopping experience.
Harrods Customer Service
Hina was a fantastic SA 🥰❤️
28 July 2026
Unprompted review
Reply from Harrods
Dear Sika Okyere,
Thank you for your sharing your experience.
We're delighted to hear that Hina was a fantastic Sales Associate, and helped make your visit so positive.
We hope to welcome you back again soon
Harrods Customer Service
The lady who served us at the…
The lady who served us at the patisserie was an absolute delight, very knowledgeable and friendly and the honey cake was truly amazing too!
27 July 2026
Unprompted review
Reply from Harrods
Dear Jessica Emmanuel,
Thank you for sharing your delightful experience at our Harrods patisserie.
We are so pleased to hear that the associate who served you was an absolute delight, very knowledgeable, and friendly. It's also wonderful to know that you found the honey cake truly amazing.
We hope to see you again soon.
Harrods Customer Service
Wonderful La Prairie Relaxation Full Body Massage
I just had a La Prairie relaxation full body massage. My masseur is Beata Mizak. She is amazing. I will definitely come back. Thank you so much 🩷🩷
27 July 2026
Unprompted review
Reply from Harrods
Dear Kitty Hung,
Thank you for sharing your wonderful feedback about your La Prairie massage.
We are delighted to hear that Beata Mizak provided you with an amazing experience. It's so great to know that you will definitely be returning.
We look forward to seeing you again soon.
Harrods Customer Service
Ivana made the trip to Edinburgh for my…
Ivana made the trip to Edinburgh for my wife and her mother worthwhile. Her kindness and generosity was exceptional
25 July 2026
Unprompted review
Reply from Harrods
Dear James Smith,
Thank you for taking the time to share your experience.
We are delighted to hear that Ivana's kindness and generosity made your trip to H Beauty Edinburgh worthwhile for your wife and her mother.
We hope to welcome you all back again soon.
Harrods Customer Service
I was looking for a new Tom ford…
I was looking for a new Tom ford perfume and Harpreet was so lovely and helpful! She helped me pick out a perfume I love and couldn’t thank her enough!!
25 July 2026
Unprompted review
Reply from Harrods
Dear Cathleen Wilson,
Thank you for sharing your positive experience while looking for a perfume at Harrods.
We're delighted to hear that Harpreet was so lovely and helpful. It's wonderful to know that she assisted you in selecting a perfume you love.
We appreciate your gratitude and look forward to welcoming you back again soon.
Harrods Customer Service
I was in today and the amazing Laura…
I was in today and the amazing Laura helped me and my pal all day x she was lovely and defo be back soon thank u Glasgow store
26 July 2026
Unprompted review
Reply from Harrods
Dear Maisie,
Thank you for sharing your fantastic experience at our H Beauty Glasgow store.
We are delighted to hear that Laura provided you and your friend with amazing service and was so lovely throughout your visit.
It's wonderful to know that you'll be back soon. We will look forward to seeing you.
Harrods Customer Service
Dear Customer Services,
Dear Customer Services,
Good afternoon.
I would like to recognise the outstanding customer service we received from Shannon at your Milton Keynes store.
We travel from Peterborough because we don't have a Harrods or a John Lewis nearby. My daughter is now a teenager, so it is important for her to receive professional advice when shopping for bras. Shannon has always been incredibly kind, polite, patient, and helpful. She took the time to listen, gave excellent advice, and made my daughter feel comfortable and confident.
The main reason we returned to Harrods was because of Shannon. To be honest, the online customer service I had received over the past few months was very disappointing, and I had promised myself that I would not shop with Harrods again. However, we came back because we knew Shannon would provide the excellent service and advice that we value.
Shannon is a real credit to your company. Staff like her make a lasting impression and are the reason customers return. Please pass on our sincere thanks to her for her kindness, professionalism, and patience. She truly deserves recognition for the exceptional service she provides.
25 July 2026
Unprompted review
Reply from Harrods
Dear Tuba Habib,
Thank you for taking the time to share your review of your experience at HBeauty Milton Keynes.
We are incredibly moved and pleased to hear about the outstanding customer service Shannon provided. We are so glad that Shannon's professionalism, kindness, and helpfulness made it a worthwhile visit for you and your daughter. It's particularly rewarding to know that she made your daughter feel comfortable and confident while receiving professional advice.
We sincerely apologise for the disappointing online customer service you experienced previously. Your decision to return to Harrods, specifically because of Shannon, is a testament to her exceptional customer care. We completely agree that staff like Shannon are a credit to our company.
Thank you for sharing your experience. We look forward to welcoming you and your daughter back to our Milton Keynes store.
Harrods Customer Service
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