Everything was straightforward enough but it took nearly 2 weeks to receive the item. I did receive an email saying "as per their delivery statement, they're allowed up to 28 days" but who goes looki... See more
Company replied
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See what reviewers are saying
Ordered a black leather Ideal cob sized driving bridle, was kept updated about delivery time and absolutely delighted with quality of bridle, fit and ease of assembly. Pony also seems very happy with... See more
Excellent. Needed easidri dog coat and found company through online search. Quick message to them late Friday night and prompt response to confirm one large in stock. Ordered late Friday night, confir... See more
Excellent communication and updates from Riding and Harness Stuff. Sadly Royal Mail let them down. Parcel posted 48hr tracked on Thursday, notified by Royal Mail to be delivered Saturday 9.15-11.15a... See more
Company details
Written by the company
Welcome to Harness Stuff, the specialist in carriage driving harnesses and other equestrian sports equipment and accessories such as horse bits, horse bridles and more! Here, at Riding and Harness stuff, we sell the brands that we know and trust. Our website also has many blog articles on a broad range of equestrian topics
Contact info
4.6
Excellent
333 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service and excellent quality
Great service and excellent quality! At the beginning I was upset concerning the delays. But on time feedbacks and the quality of the product changed all.
7 December 2023
Excellent communication and updates…
Excellent communication and updates from Riding and Harness Stuff.
Sadly Royal Mail let them down. Parcel posted 48hr tracked on Thursday, notified by Royal Mail to be delivered Saturday 9.15-11.15am didn’t arrive until Monday pm.
7 December 2023
I still haven’t received my goods 3…
I still haven’t received my goods 3 weeks after my order was placed
8 December 2023
Reply from Harnessstuff
I am very sorry to hear that you have not received your order but you have not contacted us to let us know that there has been an issue so we were unaware. At this time of year with such a high volume packages travelling around there can be delays. Unfortunately we can't help if we aren't told you are having a problem
Excellent service as always
Excellent service as always. Always my number one place to go to for all my harness and accessories.
7 December 2023
Great communication delivered on time
21 November 2023
Good range of high quality products and…
Good range of high quality products and good communication.
22 November 2023
I always use Harness stuff
I always use Harness stuff. Super reliable. It's the only company I would ever preorder stuff from. Website said my item would be in stock by mid November and it was. Trackable delivery too. What's not to like.
20 November 2023
So excited to recieve my new liner
So excited to recieve my new liner - it is brilliant
20 November 2023
Great service and product.
Great experience including update of status of delivery. Customer service excellent. Very happy with product.
13 November 2023
10 days later and still not received
10 days later and still not received. Paid for Royal Mail standard delivery but apparently it’s been sent via Evri. They’ve had my parcel almost a week. The messages are misleading - said it had been collected be my local courier, now it’s saying at senders local depot. If a company states Royal Mail as the mode of postage why change to Evri. Very disappointed.
24 October 2023
Reply from Harnessstuff
We are very sorry for your disappointment and you are correct we were caught out by the size of this product and were not able to send it via Royal Mail in this instance.
Item not as described on website
18 October 2023
Reply from Harnessstuff
Dear Susan. Thank you for taking the time to leave a review. It is correct that there was an error in the description on the website and for that we apologise. We are a small business and occassionally things change that we are unaware of and an old description may be incorrect. On this occassion we immediately sent you a free returns label and will refund you upon return of the bit. I think most people would be understanding of this type of circumstance and would be content with the action we have taken. We appreciate customers who contact us without being rude and aggressive from the onset as we all can make mistakes, I think the key is how we correct them which we have done to the best of our ability in this instance despite the way you contacted us
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