Beat my expectations in all aspects. Millie Norris was extremely helpful in solving my issues. I wasn’t expecting it to be solved so promptly and effectively. Very grateful to Millie’s solution orient... See more
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Been leasing with Hardsoft for several years now, and have been very happy with the service. Thouroughly enjoying my Dell XPS 16 but recently had an issue with the charger, raised my issue with them a... See more
Company replied
Having used Hardsoft Limited for 10 years or so I highly recommend their service, both Hardware and support. Many times we have been assisted and kept our IT running through lots of mishaps and issues... See more
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I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... See more
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Company details
About HardSoft - Devices for Teams
Written by the company
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Contact info
The Old Barn, CM21 9AE, Sawbridgeworth, United Kingdom
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4.9
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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First class service
My experience with your repair service was excellent. The communication, responsiveness, and organisation I received from your team were absolutely first class. It has truly restored my faith in UK customer service. Thank you to Michelle, and the entire HardSoft team
12 July 2025
Unprompted review
Reply from HardSoft - Devices for Teams
This is such wonderful feedback — thank you! We're thrilled to hear the communication and responsiveness stood out to you. Michelle and the rest of the team truly appreciate your kind words.
Reply from HardSoft - Devices for Teams
Thank you so much for your kind recommendation! It’s great to know you were pleased with the service. If there's ever anything else we can support you with, we're just a call or click away.
Very professional
Not the usual situation with faulty equipment, but dealt with really well.
9 July 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Thanks for the great review! Even when situations are a bit out of the ordinary, we aim to handle them with care and professionalism — we’re really pleased to hear that came through in your experience.
Great Service …
Michelle was incredibly efficient and the communication was excellent
1 July 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Donna, will pass this great feedback onto Michelle directly.I am sure that will make her morning!
Amazing service.
7 July 2025
Unprompted review
Reply from HardSoft - Devices for Teams
We are thrilled to hear that you found our service to be amazing.Thanks for taking the time to leave a review
I was so impressed by the speed of this…
I was so impressed by the speed of this service and the brilliant communication throughout. My laptop was sorted so fast. thank you!
4 July 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Sophie, I am so pleased we "impressed". I appreciate you taking the effort to make a review of our services.
Excellent team and excellent customer…
Excellent team and excellent customer support, lovely staff! ❤️
1 July 2025
Reply from HardSoft - Devices for Teams
Hi Iulian,
We truly appreciate your kind words! It means a lot to hear such positive feedback — we’ll be sure to pass this on to the team. Always a pleasure to support you.
Reply from HardSoft - Devices for Teams
Hi there,
Thanks for the great feedback! We're glad we could get things sorted quickly and with clear communication. Don’t hesitate to reach out again if you need us!
Great company got our second laptop.
30 June 2025
Reply from HardSoft - Devices for Teams
Thanks so much for the great feedback!
We’re thrilled to hear you’ve come back for your second laptop — it means a lot to us. If there’s anything you need with setup or support, we’re always here to help.
Enjoy your device!
Be very careful of their finance set ups
We were with Hardsoft for 6 years on and off, but something you must be very careful of if you take out their Lease or any finance, is they don't stop after the 11 months agreement is up, they wrongly carry on taking money from you, until you notice it still coming out of your account. We couldn't believe it as they were always so great and we highly recommended them to loads of our clients. They should send out a letter to say you have completed your term. They use Grenke who we have actually used without any issue several times. They said they had sent email reminders - which not one of those emails I have receipt of, so they could have been going into trash for years. We are totally gutted, and now having to go through small claims court. We are a small business and really trusted them as a family run business we never had this issue with past financial arrangements with hardsoft. So be very careful. Just to add / they mentioned the portal has only been a recent thing and we have never been given anything to allow us access to a portal. This is from 2022! Where they carried on taking money each month. No record of the emails apart from their messages. No guidance apart from a curt email stating it’s our fault for not cancelling the over payments ! We have your money now so sorry about that ! No refund !
26 June 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Thanks for the feedback.
We have sent three emails to you regarding this, offering you the option to cancel the agreement.
Our records show that these emails were received and opened. Furthermore, our regular communications encourage customers to log into our Customer Portal, where agreements can be managed directly.
You have reached out to our team directly in the last few days who have provided additional guidance.
Instances like this are exceedingly rare due to our proactive approach in supporting customers to manage their agreements.
We apologise that this has not been possible in your case. The normal fee to retain ownership of the device has been waivered by the Team.
Michelle has been so helpful with…
Michelle has been so helpful in organising a replacement device for us, thank you so much, it continues to be great service from HardSoft.
23 June 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Thanks so much for your lovely feedback! We're delighted to hear Michelle was able to get everything sorted smoothly for you. It's great to know the service from HardSoft continues to meet your expectations! 😊
excellent service from Michelle and the…
excellent service from Michelle and the team.
Good communication and updates and prompt repair.
23 June 2025
Unprompted review
Reply from HardSoft - Devices for Teams
We really appreciate you taking the time to share your experience! It's great to hear Michelle and the team kept you well-informed and got everything sorted quickly. We're glad we could get you back up and running without delay! 💪
Great help and support from the team!
19 June 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Sandy, Thank you for your review! We're really glad to hear that — we’re always here to help! 😊
Good comms and service
17 June 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Thanks so much! Really glad you were happy with the communication and service.
Fast response
13 June 2025
Reply from HardSoft - Devices for Teams
Graham, appreciate the time taken to reply, will pass positive feedback through the team.
Michelle made the process really easy…
Michelle made the process really easy and quick to get me a charger to the address I needed on the day I was available.
9 June 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Thanks Marrin, glad we could sort this for you
Reply from HardSoft - Devices for Teams
Thank you so much for your kind words! 🌟 Thrilled to hear that you found our service quick, responsive, and efficient. Your feedback motivates us to keep delivering the best possible experience. If you ever need anything else, please don't hesitate to reach out. 😊
Megan has been extremely helpful…
Megan has been extremely helpful sorting the return out especially as our team member hadn't unlocked the device
3 June 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Good to hear Sam, glad Megan could help!
Had a great experience with HardSoft
Had a great experience with HardSoft, especially with Danielle from the Customer Care team. She was incredibly helpful, kept me well informed throughout the whole process, and made sure my device was repaired and returned quickly. The whole process was smooth and hassle-free. Would definitely recommend them — brilliant customer service!
19 May 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Hasan,
Thank you so much for the great review! We're delighted to hear that you had a smooth and hassle-free experience. Danielle will be thrilled to know her support made a difference—she’s a star on our Customer Care team! We truly appreciate your recommendation and look forward to helping you again in the future.
reliable service provider
good communication and smooth delivery made my experience great!
29 May 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Thank you so much for the 5-star review! We're thrilled to hear that our communication and smooth delivery made your experience a great one. We truly appreciate your support and look forward to helping you again soon!
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