God awful shipping. Delivery partners tracking is abysmal and faulty. Dont buy here unless you want to wait for weeks, if it will ever arrive.
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See what reviewers are saying
I have made several purchases over the past few years and everythign has always gone well. Free EU shipping over a given amount, easy returns if something doesn't fit as it should, as well as professi... See more
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My trail running poles developed a fault about a year after purchase. The after sales service was great. Putting in a warranty claim was straightforward, just filling in a form and uploading photos. S... See more
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There was a slight delay with shipping my order, however I don’t mind at all; I liked that they informed me about it right after I placed the order, and kept updating me on the status. And actually i... See more
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Company details
About Hardloop
Written by the company
Chez Hardloop, nous pensons que la nature et le mouvement doivent être au coeur de nos vies.
C’est pourquoi, depuis 2015, que vous soyez débutant ou athlète de haut niveau, nous partageons avec vous notre goût pour le bon matériel et notre passion pour les sentiers escarpés.
Notre mission est de vous aider à trouver le meilleur équipement pour vos aventures !
Nous tenons cette promesse grâce à la meilleure sélection de matériel technique et aux conseils de nos bienveillants HardGuides (experts produits). Quel que soit le lieu de votre prochaine aventure, nous sommes là pour vous aider à l’explorer.
La nature est notre terrain de jeu et notre engagement pour l'environnement une évidence. C'est pourquoi, Hardloop est une entreprise neutre en carbone depuis 2015 et milite pour une consommation raisonnée.
Hardloop, la nature comme terrain de jeu...
Written by the company
- Trouvez le meilleur matériel pour partir à l'aventure !
- Acteur engagé, Hardloop est une entreprise neutre en carbone depuis 2015 et milite pour une consommation raisonnée.
Livraison gratuite dès 100 € - Retour gratuit sous 100 jours
250 marques techniques et plus de 65 000 produits en stock
Besoin de conseils pour choisir votre équipement ? Nos HardGuides sont là pour vous aider !
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- 01 84 67 14 24
- hello@hardloop.com
- www.hardloop.fr
4.4
Excellent
18K reviews
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Reply from Hardloop
Hi Lazaros,
Thank you so much for your positive feedback! 🌄 We're thrilled to hear that you enjoyed our service. Your satisfaction fuels our passion for outdoor adventures! Looking forward to accompanying you on your next mountain journey. ⛰️
Sporty regards,
Romain - HardGuide
late delivery on package
Over one month late in delivery of my package :( Online it said it would be delivered between a certain date and it shipped a month after this said date without an email letting me know it was late.
28 January 2026
Reply from Hardloop
Hello,
Thank you for your message. I sincerely apologize for the difficulties you have experienced with your order and the lack of communication regarding your delivery.
According to tracking information, your package was delivered on January 30th. If you have not received your parcel or if there is still an issue, please let me know so I can assist you further.
I remain available if you need any additional information.
Guillaume - Hardguide
Reply from Hardloop
Hello,
Thank you so much for your positive review! 🌄 We're thrilled to hear your order went well. Your satisfaction fuels our passion to keep delivering great outdoor experiences. Looking forward to accompanying you on your next adventure! 🏔️
Sporty regards,
Guillaume - HardGuide
Reply from Hardloop
Hello,
Thank you so much for your positive feedback! We're thrilled that your order went smoothly and you found our pricing fair. It's wonderful to hear about successful adventures like yours! Looking forward to helping you gear up for your next outdoor journey! 🌲
Sporty regards,
Guillaume - HardGuide
Selling items they don't have
An item which is for weeks available on the website was purchased twice. Both times got back the money with Email that the item is not available.
Still, it's not removed from the available items on website.
14 January 2026
Unprompted review
Reply from Hardloop
Hello,
I'm truly sorry for your frustrating experience with our inventory management. 🏔️ Thank you for bringing this issue to our attention. We're working on improving our stock synchronization system to prevent such situations. I'll personally forward this to our technical team to fix the availability display on our website right away. 🌲
Sportivement,
Antonin - HardGuide
AVOID, AVOID, AVOID! Misleading website!
Hardloop's website clearly states that prices are inclusive of duties and taxes. However, as DPD refused to deliver my order until I had paid duty and VAT charges, I did pay these costs due to the fact that another page on Hardloop's website relating to Brexit stated, "We undertake to refund the initial VAT if you send us the proof of payment. "
After submitting proof of payment to Hardloop, they initially said that I would need to return the goods to them in order for them to reimburse the VAT costs to me.
I duly returned the goods, as instructed, but Hardloop have refused to reimburse me for the VAT that I have paid, stating that I will need to submit a reimbursement claim via HMRC.
Of course, HMRC have requested information that was not provided to me, and so I am unable to submit my claim, meaning that I am out of pocket by nearly £45.00 and I don't even have any goods to show for it!
With all the back and forth of trying to resolve this with Hardloop, they have abdicated all responsibility, which shows that they are an untrustworthy company to say the least!
In the meantime, I was able to purchase the same items and return the incorrectly sized goods from another non-UK based website without all of the hassle with duty and VAT charges.
If your delivery address is outside of France, be prepared to lose money!
28 October 2025
Unprompted review
Reply from Hardloop
Hello,
Thank you for taking the time to share your experience.
As clearly stated on our website, orders delivered to the United Kingdom are subject to customs duties and VAT due to Brexit. These charges are collected directly by the carrier or local authorities and are outside of Hardloop’s control. This information is available on our website in a dedicated Brexit section prior to purchase.
As mentioned during our exchanges, Hardloop can refund the initial VAT charged by us only upon receipt of valid proof and within the applicable procedure. However, customs duties and carrier processing fees remain the responsibility of the customer, and VAT refunds related to UK importation may, in some cases, require a claim directly with HMRC, depending on the documentation issued by the carrier.
We regret that the administrative process did not meet your expectations, but we have acted in accordance with the information provided on our website and with current post-Brexit regulations.
Please note that no additional taxes are requested for deliveries within the European Union.
If you wish to continue this discussion constructively, we remain available via our customer service and will gladly review your case again if needed.
Kind regards,
Théo - HardGuide
Reply from Hardloop
Hello,
thank you for your feedback. 🙏 We are truly sorry for this situation: delivery has been complicated with the carrier. Unfortunately, it is impossible to move or redirect the package once it has been delivered to a pickup point. 🏔️ We apologize again for the inconvenience and we will report this information to Chronopost to ensure it doesn't happen again. 🌲
Sportively,
Antonin – HardGuide
Great Service with a Personal Touch
I can’t say enough good things about the collaboration and service from Sanne and her colleagues at Hardloop in Chambéry! From start to finish, everything was handled with care, professionalism, and genuine enthusiasm.
If something with a received product wasn’t exactly as expected, the customer service team stepped in immediately and resolved it quickly and smoothly — always leaving you with a really good feeling. Their communication is clear, friendly, and solution-oriented, which makes a huge difference.
A big thank you to Sanne and the entire Hardloop team for the excellent service and pleasant cooperation. Highly recommended!
19 December 2025
Unprompted review
Reply from Hardloop
Hi,
Thank you so much for this wonderful feedback! 🙏 We’re delighted to hear that your experience with Sanne and the Hardloop Chambéry team was so positive 🌲
Providing caring, professional and solution-oriented support is exactly what we strive for, so your words truly mean a lot to us 🏔️
Wishing you many great outdoor adventures ahead!
Sportively,
Louis – HardGuide
Find your products somewhere else!
I ordered a pair of shoes for my wife as a Christmas present on November 29. The shoes were supposed to be shipped from Hardloop’s warehouse in France to Germany. When I placed the order, I was informed that they would arrive within 3–4 days.
Now, 10 days later, the shoes still haven’t been delivered, despite repeated calls to Hardloop’s customer service. Every single time I speak to them, they tell me they will personally take care of the case – but NOTHING happens.
I have rarely experienced such a frustrating process after placing a simple online order. We can quite easily send people to the moon, and cars are now almost able to drive themselves, but Hardloop is apparently unable to perform the simple task of moving a product from France to Germany.
So my recommendation is this: if you’re looking for a product and you find it at Hardloop, keep looking – so you don’t end up with the same massive disappointment as I have.
Merry Christmas.
9 December 2025
Unprompted review
Reply from Hardloop
Hello, thank you for sharing your experience 🙏
We are truly sorry for this situation — the carrier reported a delivery failure, and your parcel is currently being returned to our warehouse 📦. Once it arrives, the refund will be issued within a few days.
We completely understand your frustration, especially at this time of year, and we sincerely apologize for the inconvenience caused 🎄🌲
Antonin – HardGuide
STOP SELLING ITEMS NOT IN STOCK
STOP SELLING ITEMS NOT IN STOCK !
So you’ve had my money , sold an item you don’t have and I’ve had to chase ?
That’s really not fair guys , and now I’ve got a pair of POC goggles which are useless as I don’t have the helmet !
This should be illegal , don’t offer items you don’t have ! And hold my money and also no I don’t have a helmet for my trip mountain biking . Disgraceful
8 December 2025
Unprompted review
Reply from Hardloop
Hello,
Thank you for your feedback 🙏
We’re truly sorry for your frustration. On our website, some items are shipped directly from our stock with fast delivery, while others show a later estimated delivery date because they are being restocked by the brand. These timelines are clearly displayed to help customers choose the right option ⏱️.
We understand how disappointing this situation is, especially with your trip coming up, and we’re sorry that we weren’t up to your expectations this time 🚵♂️.
Antonin – HardGuide
My package was delivered 50km away
My package was delivered 50km away, and I had 3 days to get it!
1 December 2025
Reply from Hardloop
Hello Robert,
Thank you for your message! 😊 I apologize for the incorrect delivery of your package. If you are unable to collect the parcel yourself, it will be returned to the sender.
I remain available if you have any other questions or need further assistance.
Guillaume - Hardguide
Good service, but waiting for my refund
I really like the product and delivery service. Price was great and platform easy to use. I do not give them a 5 because I am waiting to hear from a return I had to process. It has been almost a week, but I have no news about it.
Quik update: They got my package back and they are processing the reimbursement. Moving from 4 to 5 stars...
28 November 2025
Reply from Hardloop
Hello Bruno,
Thank you for your feedback! 🌄 I'm thrilled you enjoyed our product, delivery service, and platform experience. Regarding your refund, I understand your concern - we typically process returns within 5-10 business days. I'm happy to know that the refund has been processed.
Best trails,
David - HardGuide
Extremely poor service and lack of communication
I placed an order from here in the UK for 2 pairs of Ski Goggles with Hardloop in mid-November and was given a delivery window for late November.
On the expected delivery date, I received an email saying there was a “slight delay” and that the items would arrive at their warehouse within a few days.
It’s now early December, and I still haven’t received my order or any update. I contacted customer service via their online form and received only an automated acknowledgment with no follow-up since. I also tried calling the customer service number as advised by PayPal, but it just plays an automated message and rings out.
This level of service is shockingly poor. There has been no communication, no proactive update, and no resolution offered.
Very disappointing experience — I won’t be ordering from Hardloop again.
5 December 2025
Unprompted review
Reply from Hardloop
Hello,
Thank you for your feedback 🙏
We sincerely apologize for the disappointing experience. Following our email exchange, it turned out that one of the items was unavailable from the brand. We have since canceled your entire order and issued a full refund 💳.
We truly regret the inconvenience and hope your next outdoor gear purchase will be smoother 🏔️
Antonin – HardGuide
Reply from Hardloop
Hi Mariia! 🌄
Thank you so much for your wonderful feedback! We're thrilled that you're happy with your Black Diamond Coefficient - it's indeed a perfect product for outdoor enthusiasts! Glad to hear about the fast delivery and good deal too. Your recommendation means the world to us! 🏔️
Happy adventures ahead!
Guillaume - HardGuide
Reply from Hardloop
Hello Vincent!
Thank you so much for your wonderful feedback! We're absolutely thrilled that you're satisfied with your purchase. Your happiness is what keeps our adventure going! Looking forward to helping you gear up for your next outdoor expedition! 🌲
Sporty regards,
Mathilde - HardGuide
Great customer service
Always happy to order from Hardloop!
Usually it works without any troubles, but this time i had some delays because of the transport company, and Hardloop customer support helped me a lot! With timely updates and great communication, i was always aware of what's happening and didn't feel left alone.
So can only recommend!
18 November 2025
Unprompted review
Reply from Hardloop
Hello there! 🌄
Thank you so much for your amazing 5-star review! We're thrilled to hear that our customer service team was able to help you through the shipping delays. At Hardloop, we believe no adventurer should feel left alone on their journey, whether on mountain trails or when tracking their order! 🧭 Your recommendation means the world to us, and we can't wait to equip you for your next outdoor adventure!
Happy trails! 🏔️
Celia - HardGuide
Great packaging and delivery
Great packaging and delivery. I will definitely buy other products.
3 November 2025
Reply from Hardloop
Hi there,
Thank you so much for your kind words ! We're thrilled to hear that the packaging and delivery met your expectations! It means a lot to know you'd choose Hardloop again — we can’t wait to gear you up for your next outdoor adventures 🏔️🌲
Best regards,
Louis – HardGuide
Terrible customer service
Terrible customer service — months of waiting, almost no replies, and still no proper solution. Definitely not what you’d expect after spending this much.
Didnt awnser for 2(!!!) had to remind them. The whole thing already took 5 months. No excuses whatsoever.
11 November 2025
Unprompted review
Reply from Hardloop
Hello,
Thank you for your message 🙏.
We’re truly sorry for the long processing time — we completely understand your frustration 😔.
A response was indeed provided and a voucher for the full amount of your item was sent, valid for one year, giving you plenty of time to use it on your next adventure 🌲🎒.
Antonin - HardGuide
Reply from Hardloop
Hello Kira! 🌄
Thank you so much for your fantastic feedback! We're thrilled to hear about your positive experience with our speedy service and communication. The Nnormal Tomir 20 you selected is an excellent choice for your outdoor adventures - it's one of our favorites for the trail! We look forward to equipping you for many more mountain journeys ahead! 🏔️
Sporty regards,
Mathilde - HardGuide
Reply from Hardloop
Hello Sébastien!
Thanks for your positive feedback! It's fantastic to hear that everything went well with your order. The product is an excellent choice that many outdoor enthusiasts love for their adventures. We're always here to help you gear up for your next mountain expedition! ⛰️
Sporty regards,
Louis - HardGuide
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