While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently finding them wrong, incomplete, or incorrectly prepared. The quality of the food was a major concern, with numerous complaints about items being cold, stale, dry, or otherwise unappetizing, and some even described the food as inedible. Reviewers also frequently encountered problems with the staff, citing rudeness, poor attitudes, and a general lack of interest in customer satisfaction. Conversely, a small portion of people felt satisfied with the service, describing employees as friendly, helpful, and providing excellent service. Some customers also noted that the food, when prepared correctly, was hot, fresh, and delicious, with particular praise for certain items like chicken strips and fries.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing significant disappointment regarding... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising employees for being friendly,... See more

Order

Users describe negative interactions with order, frequently reporting that their orders were wrong,... See more

Service

Consumers find service to be ambiguous, with some reviewers praising exceptional service, quick food... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Hardee’s restaurant in Tallahassee on capital circle NE had a dirty dinning room when I was there on 8-2-2025 at 11:47 am for lunch. The tables & seats were dirty, there weren’t any napkins to... See more

Rated 2 out of 5 stars

I seldom visit Hardees, but today I gave the location in Southport Richmond, Va, a shot. It was a mistake. The counter help was rude. The order was wrong & incomplete. How a national fast food chain... See more

Rated 2 out of 5 stars

Website does not work well. I had to abort it as it closes 1/2 h before the restaurant closes even though I was sitting in the parking lot and of course the store would not honor the on line prices.... See more

Rated 2 out of 5 stars

Longhorn Road Lynchburg VA employees have the worse attitude toward customers and each other that I have ever encountered in my 64 years. When the food came it was a cold egg sandwich with ice cold ch... See more


Company details

  1. Take Away Service
  2. Fast Food Restaurant
  3. Hamburger Restaurant
  4. Online Food Ordering Service

Information provided by various external sources

Hardee's Food Systems Inc. is an American-based fast-food restaurant chain operated by CKE Restaurants Holdings, Inc.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(367)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Learn how to proper cook and serve quality gravy

Hi, just a word or two hardes these days isn't what it used to be you could actually go and get fresh quality breakfast.that hardees in resaca couldn't make gravy to save their life without it looking thick and lumpy where it's not properly cooked so who wants to eat gravy looking nasty and disgusting like that?and there are managers that think it's OK to serve that nasty looking junk and that is exactly the way they serve it daily. they need someone from bojangles to properly train them on how to cook and serve breakfast because they are #1 when it comes to breakfast.

3 September 2024
Unprompted review
Rated 1 out of 5 stars

My Dillon

My Dillon, SC Hardees had neither coffee, nor did it have tea this morning. There was only one clean table. Order #5756350803356

2 September 2024
Unprompted review
Rated 1 out of 5 stars

Must check bag even after being toward items are in bag.

Searcy location Drive thru - ordered burger and fries. Specifically requested extra ketchup, 6 packets, as the window lady wanted a number.
Was given food sack, reviewed and saw no ketchup. Again I ask for extra ketchup was told immediately ketchup at bottom of bag. Window lady shut the glass partion.
Called when I realized there was no ketchup. Same window lady begin defending that there was ketchup in bag. She eventually apologized for no ketchup and hung up on me in middle of me speaking

30 August 2024
Unprompted review
Rated 5 out of 5 stars

New staff!!!

Went through drive thur, at Lebanon, Indiana. Order was promptly taken. Order was correct, friendly, quick service, food was very good. Looks like new staff. Highly recommend!

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality breaded chicken sandwich

I recently ordered a hand breaded chicken sandwich at Hardee's in Brainerd, MN. They advertise them as "made fresh" but mine was far from fresh. It was barely warm and the breading was soggy and peeling off. I won't be going back there anytime soon.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE DRIVE THRU

BEWARE DRIVE THRU, have went through drive thru 2 times in past couple weeks for breakfast. SHORTED ITEMS BOTH TIMES. First trip shorted blueberry biscuit, second trip shorted biscuit and gravy.
I guess they make a lot more money this way.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Food was cold,starburgers were smashed…

Food was cold,starburgers were smashed and messy lettuce was wilted as if it was put into the microwave, fries were under done and cold,chicken tenders didn't taste good old grease.
Very upsetting lunch for almost $50.00

29 July 2024
Unprompted review
Rated 1 out of 5 stars

Harder’s Cairo

Harder’s Cairo
I’ve got a wrong order, and called hardee’s 5 times to complain, I’ve been waiting for the right order for two hours and half,so I cancelled it and took my money back.
No one is responding,unfortunately the costumer service is very slow and not responsable. I will never order from hardee’s again.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Hot and fresh

The food was hot and fresh. The service was speedy and with a smile. The atmosphere inside was welcoming. Great manager KImberley.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Hardees on 504 W Vine St in Kissimmee…

Hardees on 504 W Vine St in Kissimmee has the best food and some of the best service around. Will not longer go to the other places, you know their names. As a senior citizen on limited income I look for quality, service and a nice place to eat. I now go to Hardees. A sit down restaurant for half order of biscuits and gravy with a small tip runs about 20.00. This is what I paid 2 weeks ago. At Hardees I paid for 2 biscuits, gravy and senior coffee only7.38 this morning. Now where do you think I will be going next time around? Great service too. All you seniors on a fixed income go to Hardees on Vine st. You can go in the back way off Central if the barrels are still on Vine st

30 June 2024
Unprompted review
Rated 1 out of 5 stars

Soda money

I can see why your restaurants are shutting down now. I feel sorry for the employees that have to work with the manager at the Guilford College location in Greensboro NC. I’ve been in the restaurant industry for many years & an independent delivery driver for over two years. It must be really difficult to keep the doors open with one customer dining in while I picked up food for one of your customers. I was given a cup for ice, to put in my personal cooler came back inside, still one customer, refilled my cup with ice and started to fill it afterwards with cherry coke. This did not sit well with the manager, insisted I pay for the drink, not the ice. She said, “Hardee’s does not give complimentary drinks to anyone!” I replied, “You guys don’t treat the delivery drivers like somewhat of an employee? You know, let them have a drink?” “No sir!”, she then replied. Man! Y’all are really hurting, might want to shut this location down too?? Scrapping delivery drivers(people who actually help Hardee’s)for soda money??? Makes sense now. Look forward to this one getting shut down too.

27 June 2024
Unprompted review
Rated 2 out of 5 stars

Placed order at about 9:30a.m.

Placed order at about 9:30a.m.
1) ordered 2 chicken biscuits: biscuits and chicken were very dark. Chicken was tough!
2) ordered 2 blueberry biscuits: seemed like biscuits may have been from previous day, quite firm and dry. Looked and tasted like they use artificial blueberries. Had a weird taste!
Usually we love the chicken biscuits, just not today.
Will order them again but not the blueberry biscuits.

15 June 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look