Happy Shuttle Cancun Reviews 

Shortly before our trip, we found out our hotel never booked our shuttle with our reservation. Panic set in and we researched shuttles. This one had the most positive reviews and it had a private shuttle. So we booked. I was nervous initially since we don’t speak Spanish. It was a little confusing initially to find the shuttle group. But just mentioning the business name and we were pointed in the right direction. The staff were all clearly marked and friendly. We felt well taken care of and safe. Our driver back to the airport was extremely pleasant and told us a lot about the history and area. We will use them again if we ever return.

Thank you for the easy experience of getting a shuttle in a new place! Easy to book, easy instructions on how to find our ride, and our driver was patient and helpful when we were trying to find the exact location of our VRBO. I would definitely recommend and book with you again

Have used in the past twice. The hotel pickup taking you back to the airport when leaving is excellent. The arrival is TERRIBLE. There are long waits every time. Always a different excuse. I ended up leaving the happyshuttle area and taking a taxi. There was NO COMPENSATION for the failed pickup. I waited over an hour before taking it in my own hands.

Took a very long time to check in with the agent as there was a line and he kept letting people cut to the front of it. From there another 40 for our shuttle to actually arrive. Ride back to the airport was good and on time.

I chose to use Happy Shuttle because I was taking my bike in a box from the airport to the ferry in Playa del Carmen. There is NO help with baggage with the ADO buses. My driver was very helpful and spoke slowly in Spanish with me so I could understand.
When I was searching shuttle options Happy Shuttle came up as the best for service, price, and reviews. They also responded quickly to to my questions sent by email as I was planning my trip.
The only disappointment was waiting 15-20 minutes for the vehicle to arrive once I made contact with the representative outside the terminal. Perhaps if you supplied a free cold drink to your customers while they waited, it would be an excellent "bienvenido" and take their minds off the wait.

Get a private suv and it’s a MUST that you ask for CARLOS GARCIA or JAIME LAURA. Happy shuttle must have grabbed these guys from Ritz Carlton! Absolutely the best choferes I’ve ever had period! Customer for life now because of these guys.

Very friendly staff, a little while wait at the airport but exactly on time from the hotel. We would book again.

I would probably not use them again. Glad I experienced it before I sent my clients. Wait time despite private transfers. Customer service was almost non existent.

Great price for a private shuttle. They monitored our incoming flight and saw it was delayed and still had a car for us within 5 minutes of exiting baggage claim. The drivers to and from my resort were friendly and knowledgeable about things to do and not to do in Cancun. Will definitely book with them again

Saw a lot of good reviews for Happy Shuttle Cancun and their prices were better than what my friends were paying on the same trip for a different shuttle. The service was exactly as ordered. The instructions they provided were spot on. Exited the airport, found the person with the green shirt, they verified my reservation and sent me to the numbered spot I needed to go to. After maybe 5-10 minutes (at most) a driver loaded us in a private van and took us to our hotel. They also confirmed our pickup time for the return trip. I actually ended up changing our pickup time during the week but it was easy to contact them and they promptly rescheduled it. Driver was on-time for our trip back to the airport five days later.

We had a tricky situation… we had a party of 6 in total .. but one traveller was arriving at a different terminal..
Happy shuttle provided us with great instructions for the loan traveller and picked him up first…and the shuttle was seamless..
Highly recommend as they took very good care of us

The best shuttle company in Cancun. Not sure about the negative experiences that have been written, but this company excels in communication, directions, and timeliness. The directions on finding greeters are explicitly written out. We never had a problem finding the greeters who checked us in and directed us to our shuttle driver. The prices are competitive and drivers are polite and personable. We have taken this shuttle for both of our trips to Cancun and the service is A+

I have no idea what these other folks are complaining about. Made the initial reservation on-line about 2 months before the trip. I sent them a bunch of emails to try and figure out the best time as we were meeting the Ferry to Cozumel and they answered each one promptly and with great/accurate information. We arrived, they had my name and we waited about 15 minutes for our driver and as the airport was packed, I had no problem with the wait. We were 4 with a lot of fishing gear and they handled everything with expediency and respect. Dropped us off and made very clear where we needed to meet them for the return. They stayed in touch via email and text and me and my fellow travelers thought the pricing was just fine. Would not hesitate to use again and again.

We booked a round trip shuttle ride from cancun airport to dreams natura hotel. Both of the drivers were on time, personable, and handled our luggage with care. They had the car seat as we had requested. When I called to change the departure time prior to our return trip, the service was good and I received an email confirmation. Would use them again.

Ben

Smooth transfer at airport, representatives were helpful and easy to find after exiting the arrivals area. Will be using the service next time we are traveling to Cancun.

Arrival went super smooth, they communicated well with me via WhatsApp. We waited barely 5 minutes for car arrival and travel was without a problem. Very nice vehicle. Pick up from our resort was on time and great as well. Email communication prior to arrival was very thorough. Would not hesitate to book again. See you in a few months for our next trip!

Driver was fine, friendly and professional.

The Airport reps for Happy were the opposite, very unprofessional and not genuine. Basically liars because we waited 35 mins for a driver.

I have moved on to a more dependable transport company in Cancun.

Staff were very pleasant, car was immaculate. Ride was smooth

Private Transfer = Worth Every Peso
From the moment we booked, Happy Shuttle Cancun made the whole experience feel easy. The communication was clear, professional, and thorough — we knew exactly where to meet our driver before we even stepped off the plane. No stress, no confusion, just a smooth arrival.
We flew into Cancun and were heading to Playa del Carmen — about a 45-minute drive — and I'm so glad we chose a private transfer over a group shuttle or the community bus. It made such a difference. The van was comfortable, the drive was relaxed, and we even pre-ordered a couple of cold cervezas for the ride to the hotel. Honestly, the perfect start to a vacation.
Departure was just as seamless. Same reliability, same clear communication, same great experience heading back to the airport.
If you're landing in Cancun and heading to the Riviera Maya, skip the chaos and book a private driver. Happy Shuttle Cancun delivered exactly what they promised — and then some.

The drivers were very nice and friendly. They did a Great job. ..The only thing is I think it cost too much for where I was located.