Hanna Andersson Reviews 266

What happened to your customer service agent? I called to customer service regarding of missing the package, and she kept asking my apt is safe to deliver. I answered if it would be safe if the carrier delivered to my door not leaving at lobby. Then she sighed and scolded to me " so are you saying it is safe or not!!!?!!!!!" I think this is so wrong.... Is she having bad issue in her personal life? I would not go back to this business to get my kids' clothes or more. Not doing right and deserved for kid business.

The shipping is SOOOO slow every single time I order from here. I probably won’t order from here again.

I called on 4/7/21 in regard to a missing package/incorrect delivery and also reported to fedex. I was told my $100+ refund would appear within 2 weeks. It has been over two weeks and nobody from H.A has reached out to me or refunded my money as promised. As a first-time customer, I find your customer service concerning. I know it isn't your fault that fedex screwed up the delivery but I already spent about 40 minutes on the phone delivery day reporting the issue, speaking with my neighbors and driving up and down my street to look for it, and now I have to spend more time following up because you won't refund as promised.

I can only reiterate what others have said before me...THE SERVICE IS TERRIBLE. If I could give 0 Stars, I would. Buying or returning from Hanna Andersson is not worth the stress. There are so many other stores worthy of my support and yours. This Grandma is spending her money elsewhere!

We have enjoyed the products for our kids but the customer service is very poor. We received some gifts during the Christmas holidays and wanted to exchange the items for other items since we already have the items but they refused to accept a return because it was over 60 days. Also, the nearest store has been closed for most of COVID so we haven’t been able to exchange for other items during the 60 day window. Overall, nice products but horrible customer service!!

I’ve never had to deal with customer service, so I have no opinion in that regard. Also, usually I’m very happy with the quality and fit of the clothes. However, I recently ordered the Slim Sweatshorts in French Terry and I was really disappointed to see that they are not even close to slim fitting. The pictures are not representative of the actual fit of the shorts and I thought that was weird.

If I could give no stars I would. I received pajamas that were defective and I called the company to see if they would send me a replacement or something and they want me to refund and now purchase these at full price when I bought them on sale. I’ve been buying since the summer and I’m just not going to anymore. They were rude and not understanding. I can’t say enough do not buy. Spend your money elsewhere. Please!

Worst customer service experience I've had in some time. I recently received a baby gift from friends after I finally felt comfortable to travel to my hometown after many months in lockdown due to Covid-19. The clothing was too small for my son. HA has closed all of its brick-and-mortar stores, so online returns are the only option.

I called and was told that my gift was purchased on 11/29. I had missed the 60-day window by 2 days. (Meanwhile, they extended returns on all purchases between 11/1 and 11/26 to 90 days, for the holidays.) I politely pleaded with the rep for an exception due to the circumstances: I did not receive the gift for an extended period due to Covid restrictions, I missed the 90-day holiday return window by 3 days (also, isn't 11/29 still 'holiday' shopping time?), and I missed the 60-day window by 2 days because I did not know the exact date of the purchase, nor did I think it polite to ask the gifters.

The rep told me twice that they make no exceptions to the policy. She stated again, "Your gift is non-refundable." I told her I was disappointed and would not be shopping at Hanna Andersson anymore and while I was in mid-sentence she actually hung up on me.

I wasn't able to say it on the phone but I'll say it here: Won't be shopping there in the future! Too many other kids' options with cute clothes, sensible policies and compassionate customer service.

Their return policies are absurd and unfair. I had to go through all kinds of ridiculous steps to even get to the point of generating a return slip, and then in the end they charged me over $30 to return a $40 pair of pyjamas. That was my experience trying to return something from Canada. I will never buy from this company again.

Edit: I requested a refund of the shipping charges, which they gave me.

I love the quality of HA clothes- but something that really bugs me and that I find deceptive is after I placed an order they asked me to write why I chose each item... I said on one “it looks soft and comfortable” then that showed up as a REVIEW of the item. It was not a review, it was simply the reason I chose that item. That to me is very deceptive. So beware if you are shopping their site- the “reviews” are not accurate.

Same story as everybody else. I only got 3 out of 11 items, no reply from my email, so I called Support, just to be told that they don´t handle int. shipment complains and can´t do anything! I have cancel my credit card payment.

Placed a large order of Matching family PJ's for 14 people. Received 90% of the order but was missing 8 items. Called and spoke with Hellen in customer service she looked and saw the 3rd box never shipped. Although Thanksgiving was a bit of a bust with matching PJ's we typically use them on Christmas morning as well so I asked if they could send the missing items. I was told no they are out of stock. I had already placed another order and it arrived 10 days later. She then said it would take 6-8 weeks to get a refund and she would let the "team" know. I called back a week later knowing Hellen didn't seem to know what she was doing. I spoke with Jada who was very lovely and seemed to be helpful. She said I should see the money within the next couple weeks. A month later still no refund. Called again for the 3rd time and spoke with Sofie, still waiting on a refund. Sofie confirmed it said I was to be issued a refund for 8 items. Love their products but this was a disaster. We order all the time but have never needed customer service.

Terrible customer service!!! Got some items for christmas for my daughter and they wont let me exchange for a bigger size. They said well you cab just place an order for the bigger size and pay again. They are expensive and treat their customers terrible!!!! Telling others to not shop there ever again.

This company is one of the most incompetent places around. I am not actually sure how they are still in business.

Every single time we order - and today was the last time we are doing to do so - you place an order and then find out 30 minutes later that often 3 out of 5 of the items are not in stock. Why would that matter? Well, if you are getting matching items for 5 people.

Then when you call in to cancel the order because getting 40% of the order, you find they can't do that and you just have to return them even though nothing has processed.

The customer service people claim can't help either and say "they have no way of knowing what is in the warehouse." Really? They don't have a database? Target seems to know, Amazon always seems to know.

Someone at Hanna Andersson is incompetent if they can't coordinate what their inventory is prior to placing an order.

Someone else at HA is incompetent if you can't cancel an order that would only be partially filed.

International Buyers Beware! This company uses Borderfree for international shipping, they have horrible service. After 5 weeks and multiple emails and phone calls it has finally been determined that Borderfree lost my order. Do not recommend for International Buyers.

After waiting 2 weeks I found that my order was cancelled. No notification! Extremely disappointed. Would not recommend!

Ordered 11/19 and just discovered it was cancelled. THE WHOLE ORDER! No email or notification AT ALL. Terrible terrible customer service.

Clothes are great quality but customer service is non existent. I don’t think they even have a CS department. I am still waiting on a confirmation of a return and a credit to my account for merchandise returned from 6 wks ago. This is totally ridiculous. I am seriously considering never buying their clothes again ( I don’t care how nice they are) .I have called 2x and emailed 2x and haven’t heard a thing.

In early November I ordered items from Hanna Anderson. The items they sent were ALL THE WRONG SIZE!! I have returned the items with the shipping label they supplied but the return has NOT been processed nor my money returned. Only now do I realize this company is operating at a very low level and numerous people are having problems with returns. BEWARE of making purchases from Hanna Anderson.

Hanna clothes are awesome. I have never had a customer service problem. Shipping is not fast but I don’t expect it to be fast so I’m not disappointed.