Haniya's boutique Reviews 

I’ve ordered a dress in march and it was a pre order and was told that I should expect it by 28th or April and now it’s nearly mid of may still not revived my dress. I used to get reply to my emails before but last 3 emails I’ve sent I don’t even get a reply any more. That’s 90 pounds down the drain.
Please avoid in all cost ans I will make sure I raise this on every single platform possible.

Always ordered from here I recently bought a suit didn’t fit returned it recorded delivery. They keep saying they didn’t receive it, now I sent an email of the receipt aswell there saying they did t get that email want tracking number I misplaced receipt as I thought I’ve already emailed them. They keep asking for tracking number or won’t respond at all £79.99 gone down the drain

If I could give them a 0 star I would, I ordered my outfit from here for Eid aw the website stated it would be Eid delivery guarantee and would get dispatched on the 12th April, however it got dispatched the week later and did not come in time for Eid. Despite asking customer service numerous times when this will arrive. I have asked for a refund several times and they refuse to give me one! Anyone thinking of buying from here, just don’t. I recommend other places like house of faiza and iluvdesigner. DO NOT ORDER FROM HERE!!!

This is my second review for this store/boutique. I purchased two dress from time expecting to get the best quality for the price I paid but unfortunately I had to keep exchanging about 5 dress because they Do not offer refund and I paid more money for return postage than actual cloths. Finally I bought a suit for Eid and I kept it even I did not like that fabric and the colour and it has few stitching defectives . I wore the dress for and hour and the color transformed all over my body and it cause me allergy reaction also it ruined my new Apple Watch strips. Plz avoid this store it caused me anxiety 😟 wanted to add pic but can’t unfortunately

If I could I would not even give 1 star, ordered clothes on 15th July 2022 said dispatch 28 days after order, didn’t mention it will take a further 2 weeks after 28 days for order to be delivered, 1 outfit came did not look anything at all like in the picture.
Now I’m chasing no reply from them, please avoid DO NOT BUY FROM HERE

DO NOT ORDER. I placed an order 2.5 weeks ago- expected to get it within 3-5 days. They initially responded to emails but now ignoring them completely. False promises. No customer services and just keeping the money. First experience and the worst I’ve ever had. Other sites offer a much better service and don’t rip you off or ignore you.

Original suit ordered 9th may it was cancelled from company and refunded 1st June if I was in this situation where I couldn’t provide a customer with a choice of suit after the customer has paid for it and had waited 4 weeks I would have emailed them straight away to apologise and give her some more options for other availabilities on this occasion I wasn’t infomed they had the cheek to cancel my suit after I waited four weeks but on the website it said 3 to 5 working days you will receive your delivery
After numerous occasion of getting in touch with Royal Mail they had said there’s been a code generated however your parcel hasn’t yet let Nottingham it is still sat in their depot since the 6th of May come on guys I have three kids in-laws talk after I don’t have time to keep on chasing this up you should be informing me what’s going on you’re such a big company You should have a telephone number so customers can speak to somebody rather than a robot

I was always getting in touch with the company to find out to see what was going on 2nd outfit was ordered on the 1st of June and cancelled after 18 days today And this outfit was the original outfit that I ordered first time but they cancelled it still said online it wasnt in stock
So again The second outfit was placed on the 1st of June and on the 18 June they cancelled and refunded so two times in a row they have cancelled my outfit is it how you treat customers I will not recommend anybody to get anything from this company if you have a urgent wedding to go to even though my party isn’t until the end of June but I ordered my outfit well in advance I have been let down twice

I don't buy from here as often as other websites, but when I have, the order has always arrived on time. Stitching and sizing have always been good too.
Having said that, I've never had to deal with customer service or had to return an item.

So preordered an item and told me the dispatch date. Come the day the staff tell me that they never promise a actual date and its another ten days on top of that to dispatch. Although they did offer to exchange for a ready to ship item, there was nothing i liked so After a lot of back and forth on instagram and telling me and my sister different information, they offered a refund to which I accepted. I said the anxiety of not knowing when my clothes will come esp before Eid and it not fitting was too much. When i asked how long this will take? No answer. And still nothing since then. Emailed multiple of times. Had to contact my bank company to open a case regarding the money they took. I saw a shipment dispatched and told royal mail to deliver back to them as I am not returning the goods as i do not have the time. Plus I dont want them to assume I kept the order. Royal mail cant even track the item so god knows what has happened. Customer service is ridiculous. They are posting on instagram every hour but don't respond to messages after they realise what I wanted. Steer clear. Overpriced items. I was on this site as a last resort. But wont recommend to anyone I know.

Update: after bombarding them with messages someone responded on messenger. They sent me a prepaid label and the parcel was delivered although it should have been cancelled. I told them I would open the parcel to see for any damages but will return to them asap for a refund. They said the refund took time die to peak times which is nonsense. The clothing is not authentic AT ALL. Cheap quality and so sheer its not wearable. I did not try on the clothing but checked for damages before it gets pinned back onto me. Will be returning tomorrow

The customer service is really really poor. My order arrived today but it is way too big, I've tried contacting haniya's but their number is invalid. MASSIVE RED FLAG!!!!
They only communicate via e-mail & are apparently not available on call!!!
All I want is to exchange my suit, how difficult is that now a days???
AVOID AVOID AVOID!!!! Not worth the hassle especially with the prices your paying.
I don't know what to do about this suit now.
I think I will contact consumer advice.
This should not be allowed.

Design and stitching quality is good but they use cheap quality fabric. Delivered on time.

Don’t waste your time. The quality
Is crap definitely not originals I don’t care how much they say they are. Overpriced and don’t dispatch your items even a week after you placed the order. I was waiting ages for my suits.

Ordered a dress which in the pic showed was a green bridal dress with a trail. When I received was a typical long A-line dress. I called and the answer was we didnot have enough cloth to make the trail dress so we stitched like this and that too was an email answer. Nothing till now is done about it. They charged me shipping on it and if I send it back I have to pay shipping. Absolutely stupid.

Absolutely dreadful company, avoid like a plague !!!! They have no customer service skills and sell outfits that are all replicas!

Do NOT buy from here they are absolute frauds they send counterfeit goods and give no refunds!!! Avoid !!!

Avoid at all costs! I ordered an outfit for eid in April and it came 2/3 days before Eid (I didn’t mind as I anticipated the delay). However when it came I was so disappointed. The item looked NOTHING like the picture and to top it all off the trousers were a different size to the top. I’m a XL and the trousers were a large and someone had handwritten in blue pen X to make it look like XL. So I complained to them on Instagram and they told me to email them, which I did. They asked me to return it and that they would issue a refund. I waited 2 weeks and chased them up on the refund only to be told my return had been rejected as I had worn the outfit?! Please can someone tell me how a woman is XL can fit into a size L trousers?? They are definitely FRAUDULENT and need to be investigated. I would urge everyone to open a small business claim and to open a dispute with their bank so the company can be investigated. I wish nothing but the worst for the everyone who works for this “company”.

I would give them 0 stars if there was an option. Fake branded clothes and poor stitching. Rubbish and expensive!!!!

Please please be careful of this company. Take your money but nothing. Then block you from everything so you can’t contact them if you complain or try asking them. No phone service which goes to voicemail, no reply back.. just automated replies.. they say they are closed but active on social media trying to sell more products just to take your money.. be careful please..

BEWARE DO NOT SHOP FROM THEM

I ordered my clothes a month ago and delivery was suppose to happen mid April. I emailed them several times and they kept telling me it will be sent this week. Then week after it will be sent this week. But nothing, they sent me an email eventually stating that one of the outfits won’t arrive because PIA airlines are limited because of COVID and they are transferring their deliveries to DHL, when asked why they are not sending the other outfit so I can at least have something for eid, no reply from them. So they let me down for eid, worst part they do not communicate anything to you. I asked them for a refund so I can buy my eid clothes from somewhere else no mention of a refund from them. Instead to show that they are sympathetic they asked me to order something from the express delivery section. When you email to tell them That you do not like anything just refund me and there is no reply from them.

They are the typical Pakistani company who just want your money and hate giving refunds and try every possible way to make things difficult. I paid through Klarna and will get in touch with them and will make sure haniyas refunds me as the clothes are no longer needed.

Why can’t things just be easy where they can refund people and apologise for what’s happened. Instead of still trying to take peoples monies. I spent over £200 and they don’t even care because all they want is your money not bothered whether your eid is ruined or to refund you so you have the chance to buy elsewhere, utter disgrace. I will be taking things further. No costumer service and their phone number is always offline so you can never reach them absolutely ridiculous

I ordered an outfit from them the delivery is taking ages on the item and i needed it asap, but they could not give me a date as to when it will be shipped. So i have now asked them to give me a refund and to not bother posting it out to me as i will just refuse delivery. Now they are not replying to my emails for my refund. Luckily i have paid via klarna so i they will have to give me my refund as i have my emails as proof that i wanted to cancel the order.
Do not buy from this company unless you want lack of communication from a company.