As a car dealer I had problem dealing with customer claims that left me frustrated. After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He... See more
Company replied
I had a great experience with Jimmy at the Handler warranty company. He truly went above and beyond to make sure my claim went through smoothly. He kept me updated every step of the way, explained eve... See more
Company replied
If I could give 10 starts I give 15 stars We’ve been working with Handler Protect (Sean) for a while now as a dealer, and honestly they’ve been best in the game From our experience, the whol... See more
Company replied
Company details
Written by the company
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Contact info
PO Box 1631, GU22 2XL, Woking, United Kingdom
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cian has been very helpful from start…
Cian has been very helpful from start to finish, thank you. I would recommend Handler protect
18 March 2026
Unprompted review
Reply from Händler Protect
Hi Yvonne,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to assist you from start to finish. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Friendly & professional
I recently contacted Handler regarding the warrenty on my car. My enquiry was resolved quickly and fairly. Cian explained clearly, he was friendly and professional. A pleasure to speak to.
23 March 2026
Unprompted review
Reply from Händler Protect
Hi Zoe Renwick,
Thank you for taking the time to share your feedback. We’re delighted to hear that your enquiry was resolved quickly and that Cian was able to explain everything clearly while providing friendly and professional support.
We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Cian at handler protect what a positive…
Cian at handler protect what a positive experience talking to him and sorting my problem. Very professional and sorted my claim out very quickly can't thank him enough
23 March 2026
Unprompted review
Reply from Händler Protect
Hi Ian Price,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to assist you and resolve the matter quickly. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Cian was helpful
23 March 2026
Unprompted review
Reply from Händler Protect
Hi Shaira Adam,
Thank you for your feedback. We’re pleased to hear that Cian was able to assist you.
Best regards,
Händler Protect
Total waste of time and money
Total waste of time and money. Keep phoning and they say they’ll send a link to upload the claim. They never send it. Warranty worthless.
19 March 2026
Unprompted review
Reply from Händler Protect
Hi Valued Customer,
We’re sorry to hear that you feel this way.
We can see that Cian from our repairs team has been trying to contact you regarding this matter. If you are still experiencing difficulty submitting your repair request, he will be happy to assist and ensure the link is sent so the process can move forward.
Best regards,
Händler Protect
Really easy to make a claim and approved in full
Really easy to make my claim under the warranty and a chap called Darren from the company was in direct contact with me the following day and my claim was approved in full. Can't get better than that really.
20 March 2026
Unprompted review
Reply from Händler Protect
Hi Paul,
Thank you for taking the time to share your feedback. We’re delighted to hear that the process was straightforward and that Darren was able to assist you quickly with your repair request.
We’ll be sure to pass your kind comments on to him and the team.
Best regards,
Händler Protect
Efficient to get repairs sorted
After a few issues with my car and speaking to cian, the matter is now resolved and now the repair is booked in.
Cian was very helpful to get matters resolved.
19 March 2026
Unprompted review
Reply from Händler Protect
Hi Maria Hynard,
We’re sorry to hear that you feel this way.
Repair requests are assessed in line with the terms and conditions of the repair plan provided with the vehicle, and the information supplied by the diagnosing garage is an important part of that review process.
If you would like the matter looked at again or discussed further, please contact Cian from our repairs team and he will be happy to review the situation with you.
Best regards,
Händler Protect
Terrible warranty company
Give a ridiculously short 30 day period from initiation of claim to have the job completed. Factoring photographs, requested mechanic reports, ordering parts and fitting means this is unlikely to be achieved in this time frame. We had a steering rack leak and drive shaft fail. Garage confirmed unforseeable mechanical failure. Claim was flat out refused. Asked to cancel policy to be told this has to be done through the dealership, who in this case are equally as useless.
17 March 2026
Unprompted review
Reply from Händler Protect
Hi Jeanette George,
We’re sorry to hear that you feel this way.
Repair requests are assessed in line with the terms and conditions of the repair plan provided with the vehicle, and supporting documentation from the garage is required so the repairs team can properly review the issue.
If you would like the matter looked at again, please contact Cian from our repairs team and he will be happy to review the situation with you.
Best regards,
Händler Protect
Cian on Handler Protect
I dealt with a man called Cian from Handler Protect who was very helpful explaining all the paperwork to us about a car we purchased which had handler Protect warranty on it
Had an issue understanding but he was exempt on explaining to me the paperwork process.and advised on getting diagnostics and going forward
19 March 2026
Unprompted review
Reply from Händler Protect
Hi Padraig Delaney,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to explain the paperwork clearly and guide you through the process. Providing clear advice and support is something our team always aims to do.
We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
100% recommend
100% recommend. Had a call from a lovely chap called Cian who after explaining things to me, saved me a lot of money on an expensive repair that I didnt even think would be covered!! Very helpful and friendly, made the whole process much easier, especially since I hate life admin!!
19 March 2026
Unprompted review
Reply from Händler Protect
Hi Tina Green,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to explain everything clearly and help make the process much easier for you. It’s great to know he was able to assist with the repair and provide the support you needed.
We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
Excellent service.
18 March 2026
Unprompted review
Reply from Händler Protect
Hi Adil Mustafa,
Thank you for your feedback. We’re delighted to hear you had a positive experience with our service.
Best regards,
Händler Protect
Great customer service
Great customer service, had a seet of unfortunate circumstances and the staff went out there way to help me, and were very helpful. Thanks to Cian Roe for all the support
17 March 2026
Unprompted review
Reply from Händler Protect
Hi Andrew,
Thank you for taking the time to share your feedback. We’re glad to hear that our team was able to support you during what sounds like a difficult situation. We’ll be sure to pass your kind comments on to Cian Roe and the repairs team.
Best regards,
Händler Protect
Good service and nice dealing 👍
17 March 2026
Unprompted review
Reply from Händler Protect
Hi Raghul Mathew,
Thank you for your feedback. We’re glad to hear you had a positive experience and found our team helpful.
Best regards,
Händler Protect
Professional and Efficient Support from Ethan at Handler Protect
Ethan from Handler Protect provided excellent support with my claim. He handled the matter promptly, communicated clearly and ensured everything was resolved without delay. I am grateful for his assistance and would confidently recommend his service.
16 March 2026
Unprompted review
Reply from Händler Protect
Hi Sunah,
Thank you for taking the time to share your feedback. We’re delighted to hear that Ethan was able to assist you promptly and keep everything clear throughout the process. We’ll be sure to pass your kind comments on to him and the wider team.
Best regards,
Händler Protect
Excellent service from Handler Protect
Excellent service from Handler Protect, especially Cian who dealt with my claim for a broken fuel pump. He was professional, helpful and kept me updated throughout the process. What started as a stressful situation was resolved quickly thanks to his support. A real credit to the company — thank you!
16 March 2026
Unprompted review
Reply from Händler Protect
Hi Shannon Gavin,
Thank you for taking the time to share your experience. We’re delighted to hear that Cian was able to assist you and keep you updated throughout the process. It’s great to know his support helped turn a stressful situation into a positive outcome.
We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
Spoke to Cian on the phone was very…
Spoke to Cian on the phone was very helpful for what I needed to do would definitely recommend this warranty company
16 March 2026
Unprompted review
Reply from Händler Protect
Hi Subix Gaming,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Cian was able to assist you and explain what was needed. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Highly recommend
I bought a van with a warranty from handler Protect. I had a problem with the van and I rang handler Protect they told me to get it diagnosed and send in a report and quote for the work that needs to be carried out. I spoke Cian he has been so helpful in getting the problem sorted I would have no hesitation in recommending this company to anyone.
19 February 2026
Unprompted review
Reply from Händler Protect
Hi Daniel,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Cian was able to assist you and help get the issue with your van resolved. Providing clear guidance throughout the process is something our team always aims to do.
We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
Waste of time
Pointless to even have - made me go through the process of providing breakdown of parts/labour diagnosis, cause of failure (this one seems madness specficially as your average mechanic just fixes things not doing full part failure diagnosis for specific parts) just to then decline it for a reason they knew from the start! I told them the error code (coolant temprature sensor failure) they knew the age (2014) and millage (80K) already yet made me submit all the above just to state due to the age and millage its not covered as its not a "sudden and unexpected failure". The worst part is due to the age and millage they where only partially covering the cost anyway so probably would have only been around £250-300 at most (on these engines you have to replace the thermostat and waterpump as a unit usually). It was also found an engine mount had failed but because I didnt have a crystal ball to know this before the diagnosis it also will not be covered. Not sure how you can reaslisticly be expected to ever know a lot of these things have failed without getting a mechanic to diagnose (which is not allowed till you have reported the issue).
I have no idea what this would ever actually cover as they state they cover a lot on the Gold plan but in reality they will just chalk it all down to wear and tear unless the thing is brand new (which will have main dealer cover anyway).
13 March 2026
Unprompted review
Reply from Händler Protect
Hi James Horne,
We’re sorry to hear that you feel this way.
When a repair request is raised, we do ask for a diagnostic report and estimate from a garage. This is a standard part of the process and allows our repairs team to properly review the cause of the fault and assess it in line with the terms of the repair plan before any decision can be made.
We would like the opportunity to look into the situation you’ve described in more detail and review the case properly. If you can contact Cian from our repairs team directly, he will be happy to go through the matter with you and see if there is anything further we can assist with.
Best regards,
Händler Protect
Poor overall service and terrible customer engagement
I have only just raised a claim for my car and already finding difficulties with the service they offer. If I had realised the limitations of what they actually provide when I bought my car then I wouldn't have bought the car in the first place and would’ve gone with a different dealership offering a better warranty package. You don’t get anything other than constraints on what you can do to have your claim resolved. When I approached them for advice I received no help and they just became difficult.
The customer service is beyond terrible to the point I just wanted to hang up. Whilst attempting to ask questions they constantly interjected before I could fully articulate my point and then when i tried to explain that’s not what I’m asking they then accused me of cutting on them off and not letting them answer (unbelievable!). I have no confidence in this company and expect that I won’t gain anything from them when trying to move forward with my claim. I’m a very unhappy and disappointed customer. All I have gained from the experience so far is a headache and a deep sense of disappointment in how stupid ive been to get myself involved with this company in the first place.
12 March 2026
Unprompted review
Reply from Händler Protect
Hi Neil Morris,
We’re sorry to hear that you feel this way and that your experience has been frustrating.
We can see that Cian from our repairs team has already been in contact with you and is trying to assist in reviewing the situation and guiding you through the process. When a repair request is raised, we do normally require a diagnostic report and estimate from a garage so the issue can be properly assessed in line with the terms of the repair plan.
Händler Protect does not sell repair plans directly to customers. The plan is arranged by the selling dealership at the time the vehicle is purchased, and the dealer selects the level of cover and terms that apply.
If you have any further questions or would like to discuss the matter in more detail, Cian will be happy to continue assisting you.
Best regards,
Händler Protect
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