Inconsistent sizes and bad return policy Hi I have bought few pants and they were good and then started buying AB pants and they claim that it’s the same factory made all clothes but the sizes are... See more
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This store is good for people like me who are into wearing minimal design clothing. I love the Box T-Shirts I purchased and the baggy pants! Even though the brands they sell aren't well k... See more
Placed an online order. They couldn't deliver it all, only the part of the order that was pointless without the main product. They sent me an email to let me know. I immediately replied asking them to... See more
I went into Hallenstiens lambton quay For my first time, I approached the most kindest and helpful staff member by the name of Te Koha, he went over and beyond to get all the items I needed and made... See more
Company details
Information provided by various external sources
Hallenstein Brothers, more commonly referred to as Hallensteins, is a New Zealand based men's fashion, street and lifestyle retailer.
Contact info
2.7
Poor
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Wasn't the fastest delivery but I'm…
Wasn't the fastest delivery but I'm happy with what I ordered. I will be a return customer.
13 May 2023
Unprompted review
Terrible customer service
I placed the order at 8:28pm Wednesday, clicked the wrong pants size by accident, emailed customer service at 9:14pm the same day explaining the situation.
At 7:37am the following day I received an emailed saying that my order had been prepared and was ready to be picked up by the courier. At 8:29am I received another email stating that my order had been processed and they will not make any changes.
The order hadn’t even left the warehouse, it didn’t get picked up until 1pm that afternoon. Basically just too lazy to find the order and fix the mistake. Now I have to go through the huge hassle of returning the item, paying for the return shipping, and replacing it with the correct size.
What would have been a 5 min job for your staff, has now turned into a 3 day hassle and extra cost for me. Will never shop at Hallensteins again.
ORDER NUMBER: #1470561
CUSTOMER SERVICE REP: Nic
1 February 2023
Unprompted review
Hallensteins Brothers!
This store is good for people like me who are into wearing minimal design clothing. I love the
Box T-Shirts I purchased and the baggy pants! Even though the brands they sell aren't well known like designer brands, it's worth the price!
Pros
- Good pricing
- Good deals when purchasing multiple items
- Good customer service when needing some help on picking items and sorting out a problem
- Easy website to browse and shop
- Good and minimal designs for different occasions
Cons
- Some of the quality is not that good
- It's sometimes hard to find your size when in store
23 September 2022
Unprompted review
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