Been using hair planet hair extensions for over 2 years . I absolutely adore this company and their products . Tried nanos and decided to switch for wefts . Absolutely amazing quality. Last weft... See more
Company replied
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See what reviewers are saying
Received my shipment on time as always! Extensions installed on Friday and as soon as they were in my mood lifted. Quality is second to none and I have used this company for my extensions for years n... See more
Company replied
As stated before not the best quality hair I’ve had. A little disappointed in the way they’ve turned out in such a short period of time. I travelled abroad and made sure to use the correct products,... See more
Always the best hair ! Swear by it I've tried so many different companies nothing compares to the quality of hair planets extensions, and how long they last . Next day delivery too . Would never go a... See more
Company replied
Company details
Written by the company
Wholesale suppliers of 100% Indian and Russian Remy Human Hair Extensions. Next working day delivery with 2pm cut-off, and Free express shipping on orders over £150. Same Day Click and Collect from our warehouse YO8 5DD. 15% Trade Discount for qualified professionals. Order online at http://www.hairplanet.co.uk
Contact info
UNIT 4 BLACKWOOD HALL BUSINESS NORTH DUFFIELD, YO8 5DD, Selby, United Kingdom
- 08458382969
- sales@hairplanet.co.uk
- www.hairplanet.co.uk
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 24 hours
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As stated before not the best quality…
As stated before not the best quality hair I’ve had. A little disappointed in the way they’ve turned out in such a short period of time. I travelled abroad and made sure to use the correct products, had no chlorine or sun cream contact yet majority of the hair still seemed to discolour.
Thanks to Colorwow and Malibu sachets they’ve restored ever so slightly. Not sure if I’ll purchase from HairPlanet again.
18 July 2025
Unprompted review
Amazing service I love the hair it’s…
Amazing service I love the hair it’s the best quality I’ve had and colour is lovely
16 July 2025
Reply from Hair Planet Hair Extensions LTD
Thank you for taking the time to provide a review. Your feedback is highly valuable and plays a crucial role in our efforts to improve. Your encouraging remarks motivate our team to continually enhance our services. We sincerely appreciate your support and look forward to the opportunity to serve you again in the future.
-Team HairPlanet
Gorgeous Hair
Gorgeous Hair, thick from root to tip. Ordered from here a number of times and loved every set! Thank you again hair planet your double drawn wefts are to die for as always!!
9 July 2025
Reply from Hair Planet Hair Extensions LTD
Thank you Sophie for such a lovely review
Not as great as last purchase
Fast delivery. I have used hair planet extensions before and previous extensions were amazing, such good condition and were beautiful condition for more than a year with maintenance so didn’t hesitate to use them again. This time however, the quality of the extensions are just not the same. They don’t feel like real hair, they don’t hold curls well, they’re not shiny and look dull. I wouldn’t use hair planet again for this reason. Disappointing as I will always use extensions due to how thin my hair is and it doesn’t really grow naturally.
7 July 2025
Reply from Hair Planet Hair Extensions LTD
At HairPlanet, our highest priority is customer satisfaction. Over the past 15 years, we have built a strong and reliable supply chain to ensure the quality and consistency of our products. If you feel you have received a product that is faulty, please do not hesitate to reach out to our team at sales@hairplanet.co.uk, who will be more than happy to assist.
I have always loved hair planet hair
I have always loved hair planet hair. Used to be tapered at the ends. Now they are cut blunt and looks terrible.
21 July 2025
Reply from Hair Planet Hair Extensions LTD
Hi Melissa
Thank you for taking the time to review us, the blunt cut finish is to give a more thicker fuller results root to tip and avoids ends that look thin and sparse, we are obviously disappointed you are not 100% happy with a product you have received. All our products carry a 14 day no quibble return therefore in the event you are not 100% happy with a purchase you have 14 days to return.
Amazing bought from them a while now…
Amazing bought from them a while now wouldn't go anywhere else hair lasts well over a year
21 July 2025
Reply from Hair Planet Hair Extensions LTD
Thank you so much for the lovely 5 star review
The hair before it was better quality…
The hair before it was better quality unfortunately. I hope they will do something to improve it.
30 June 2025
Reply from Hair Planet Hair Extensions LTD
At HairPlanet, customer satisfaction is our highest priority. Over the past 15 years, we have established a strong and reliable supply chain to maintain the quality and consistency of our products. However, it is essential to note that human hair extensions are natural products, and each set can display unique characteristics in terms of texture, colour, and overall appearance. This variability is a normal aspect of natural hair. If you ever feel that a product you have received is not as expected you do have 14 days to return under our terms and conditions of sale.
Always top quality hair at good price…
Always top quality hair at good price an very quick delivery service.
15 July 2025
Reply from Hair Planet Hair Extensions LTD
Thank you for taking the time to leave us a 5 star review
Colours received looked nothing like as…
Colours received looked nothing like as ordered on the website
14 July 2025
Reply from Hair Planet Hair Extensions LTD
Thank you so much for your review. Here at HairPlanet, we supply only 100% human hair products, meaning each batch is bleached and colour-treated to achieve the available shades.
This can result in slight colour variations from colour rings and shade charts and, therefore, semitonal differences between stock batches sold, With this in mind, we give the purchaser 14 days to inspect the product fully and decide if it is suitable for the intended purpose prior to installing/fitting it into a client's hair. If, for any reason, they are unsuitable, we offer a no-quibble return policy on all products.
To initiate a return: 1) Send it to the address below, 2) Include your name, address, date of order, and whether you want a refund or exchange. Refunds and exchanges are processed within 24 hours of receipt.
Please ensure the item is in its original retail packaging and unused. We recommend a trackable return method.
If you need further assistance with shade matching, rest assured that our team, with their extensive knowledge and experience, are here to help you find the perfect shade.
Kindest regards
SALES TEAM
Head Office
HairPlanet Hair Extensions Ltd ®
Unit 4, Blackwood Hall Business Park,North Duffield, Selby.YO85DD
Reply from Hair Planet Hair Extensions LTD
Thank you so much for leaving us such a lovely review
Reply from Hair Planet Hair Extensions LTD
Hi Amber
Thank you for taking the time to leave us a review as it helps us improve our products and services. I have tracked your order via your account and cannot see that you have raised an equity with our team therefore it would be extremely helpful if you could contact us at customerservices@hairplanet.co.uk to confirm the specifics of your comments. We do give a 14 day notice quibble return on all our products giving you the opportunity to fully inspect your extensions to ensure, the shade, quantity and fitting is perfect for you, therefore if you are not fully happy with a product you have received and would like to return for a refund/exchange our team would love to assist you.
Edit reply
The hair I ordered was a lot darker and it cost me £10 to return it
The hair I ordered was a lot darker than the image advertised.
In order to gain a refund it cost me £10 to return the hair.
Returns when hair is not suitable and does not match what is advertised should not cost the customer to return them.
8 July 2025
Reply from Hair Planet Hair Extensions LTD
Thank you so much for your reviews. Here at HairPlanet, we supply only 100% human hair products, meaning each batch is bleached and colour-treated to achieve the available shades. This can result in slight colour variations from colour rings and shade charts and, therefore, semitonal differences between stock batches sold,
With this in mind, we give the purchaser 14 days to inspect the product fully and decide if it is suitable for the intended purpose prior to installing/fitting it into a client's hair. If, for any reason, they are unsuitable, we offer a no-quibble return policy on all products.
To initiate a return: 1) Send it to the address below, 2) Include your name, address, date of order, and whether you want a refund or exchange. Refunds and exchanges are processed within 24 hours of receipt.
Please ensure the item is in its original retail packaging and unused. We recommend a trackable return method however we do not charge a £10 fee for this as stated in your review, it would be the cost quoted by Royal Mail or the carrier you chose and the method you decide to use to return the hair. We also do not charge to reship your exchange you select therefore if you are still uncertain about how to process a return please do not hesitate to contact our team at sales@hairplanet.co.uk
5th time using hair planet nano…
5th time using hair planet nano extensions . Excellant quality colour match also excellant washes lovely looks great would never go back to using my old supplier I can only find this quality with hair planet
8 July 2025
Reply from Hair Planet Hair Extensions LTD
Thank you for taking the time to leave us such a lovely 5-star review
Bad customer service
So this company is fine as long as you don’t complain about a substandard product.
I have sent about 13 emails to them about a rough batch of hair.
The first time I have ever complained .
I have spent alot of money with them over the years.
No email from them in 2 weeks at a phone call or a text yet they’ve covered themselves on here saying they have or will reply to make themselves look good .
Terrible customer service.
21 July 2025
Unprompted review
Reply from Hair Planet Hair Extensions LTD
Thank you again Anita for leaving another review as advised we have responded on both the email addresses you provided in your email enquiries, our team is awaiting your reply.
Reply from Hair Planet Hair Extensions LTD
Thank you Nikki for taking the time to leave us a review however it would be extremely helpful if you could contact a member of our team at customerservices@hairplanet.co.uk to confirm the specifics of your comments. We do give a 14 day notice quibble return on all our products giving you the opportunity to fully inspect your extensions to ensure, the shade, quantity and fitting is perfect for you, therefore if you are not fully happy with a product you have received and would like to return for a refund/exchange our team would love to assist you.
Most of the time the hair is good only…
Most of the time the hair is good only my last order was disappointing .
The hair was so dried out after only one wash .
I have messaged Hair Planet twice about getting a credit.As yet there is no response at all .
Hope they address my complaint soon .
19 June 2025
Reply from Hair Planet Hair Extensions LTD
Hi Anita
I can see our support team have responded via email with further details, you can therefore contact directly via customerservices@hairplanet.co.uk or respond to the email thread.
Kindest Regards
Excellent service
Excellent service. Would highly recommend, wouldn’t buy anywhere else. Bought for year
19 June 2025
Reply from Hair Planet Hair Extensions LTD
Thank you for taking the time to provide a review. Your feedback is highly valuable and plays a crucial role in our efforts to improve. Your encouraging remarks motivate our team to continually enhance our services. We sincerely appreciate your support and look forward to the opportunity to serve you again in the future.
Very good service
Very good service , had them fitted and there lovely dont even feel like i have them in
18 June 2025
Reply from Hair Planet Hair Extensions LTD
Thank you for taking the time to leave us a 5-star review
I returned two packs of 16in hair nano…
I returned two packs of 16in hair nano for month I’ve been messaging saying haven’t received them!!! Won’t buy from here again
18 June 2025
Reply from Hair Planet Hair Extensions LTD
Thank you for taking the time to leave us a review, we have checked the returns portal and there is no return showing as received. Please therefore confirm the tracking details and send to customerservices@hairplanet.co.uk so one of our team can attempt to locate the parcel in the network of delivery.
Easy to order great hair
2 July 2025
Reply from Hair Planet Hair Extensions LTD
Thank you for taking the time to leave us a 5-star review
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