Haglöfs Reviews 

I have the Haglöfs L.I.M Proof Multi Jacket and the zip broke. Haglöfs Customer Service sent me a spare zip and instructions to fix my jacket. And they sent me the zip slider for free. Excellent service, thank you.

Fast response. Gave lots of information and explained why I never received the items ordered. Gave me a refund.

The quality of these jackets a really poor.
After just 1.5 years the innerside of my 606143 jacket came off.
This is not what I expect of a 250 Euro jacket...

Great brand, great products, super customer support, asked customer support for a spare spart to replace a worn out one and they just gave it for free!

My husband bought me a ridiculously overpriced goretex coat for Christmas. The zip was really stiff and hard to move but I thought perhaps it'll loosen after a few uses. Nope, it just stopped working altogether. Within weeks it literally wouldn't move and my husband emailed Haglofs only for them to send him a link to a YouTube video with instructions on how to change the zip..they also sent a new zip in the post. the fact they think that's an acceptable solution says it all. Well the new zip didn't work either but instead of offering a replacement coat which they should have done in the first place, they sent another YouTube video. The instructions in the first video were self explanatory, it was a problem with the zip (again!!). As if haglofs expect their customer to fix their defective products - what business in their right mind thinks it's ok to ignore faulty equipment and suggest to the customer that they're not fixing the problem correctly...we don't work for you Haglofs!! Eventually they conceded and their new solution is to send a courier to collect the coat and have it replaced...except they waited two weeks to even offer this solution and advised it'll be another 4 weeks for the coat to be returned. I will never buy another Haglofs item again and I will continue to share my experience of this awful company.

Update: the coat was not returned within 4 weeks and after chasing numerous times it was eventually returned in worse condition. Whoever fixed the zip used an iron or some other heat source on the zip so now both sides of the zip, the whole length of the coat are burnt, shiny, and wrinkled. It looks cheap and obviously not what you'd expect for a new coat. This company really is awful and I will be demanding a full refund or replacement coat

My experience with Haglöfs was excellent , gave me great confidence in using them and rectified very well a problem I had . The products are incredible and very comfortable. Highly recommend

Great experience with the customer service!

Haglöfs Customer Service was outstanding in my case. I had a problem with a delivery, that was caused during transport to Germany and the swedish Haglöfs team was super quick and friendly in supporting me. I highly recommend it, especially after some disappointing experiences with other nordic outdoor brands, that left me high and dry in my customer care inquiries.

Really nice products. I experienced a mistake in my order but always went really smooth after contacting the support. Thank you so much :-)

A small fault with two year old walking shoes was dealt with incredibly quickly, and a replacement pair was on its way within 24 hours. Top class service!

They have been most helpful in keeping in contact with me and had no hesitation in offering a refund or a replacement item. Excellent service.

Good and prompt communication that exceeded my expectations

I recently purchased a Haglôfs jacket that unfortunately had a manufacturing defect. While this was disappointing for a new jacket, I must commend the customer service for their excellent handling of the situation.
The procedure for returning the item for inspection was initiated very quickly. I received the return label without delay. Once the defect was confirmed, the process of sending a new replacement jacket was treated with impressive speed.
The entire process, from my initial report to the reception of the correct product, was managed smoothly and required no effort on my part. This clearly shows a very serious and efficient after-sales service.
I am very satisfied with how the issue was resolved. I recommend the brand for their professionalism.

I had a problem returning an item that I purchased. Their customer service were super friendly and fast in replying, and the problem was solved with the first reply. I'm very happy with the jacket that I kept and certainly would purchase again from Haglofs.

Fantastic customer service! Fast, reliable and active! Got a replacement part sent to me free of charge!

Wow, what amazing customer service. I contacted haglofs by email as I was finding it difficult to purchase the same laces for my shoes. Really easy to fill in the contact form and the response was less than 24 hours....brilliant. I was chatting to Noel, who has sorted my enquiry out, so a big thank you 😊

I have report an issue with my gtx jacket with the customer service team through the official website of Haglofs. The service staff Voung have responded very quickly with a professional solution. The communication was easy and clear. And I would love to make more purchases with Haglöfs. Thanks again.

I was looking for some accessories that weren’t available either on their website or anywhere else. They went above and beyond to find this item for me—AMAZING customer service. All the best!

Haglofs (en) are in Sweden, even though the pricing and language makes it appear to be a company with a UK presence. Importantly, they have no warehouse in the UK to receive returns, unlike other EU-based brands selling direct to the customer. They also do not use Royal Mail for returns or the drop-off lockers which are popping up all over the UK now.

My order, something unobtainable in the UK in the colour and size I wanted, was despatched very quickly all the way from Sweden, using UPS, so presumably they are flying parcels. But the sizing was wrong and I now need to send it back (Haglof's sizes are consistently inconsistent!), all the way to Sweden using their courier, to be flown to them and my money returned to my account. I spoke to Haglofs, telling them about the lack of "drop off points" for their chosen courier, and they gave me a link to UPS to arrange a "pick up", instead. I arranged a "pick up"using the online form, which was then cancelled for no reason by UPS this morning.

As I am in the Highlands of Scotland, I cannot afford to drive, three hours there and three hours back, to Inverness, to a "drop off point" in the city (after parking in the multi-story car park) to deliver a very small packet to their chosen courier desk. So I will need to go to my local post office, which is only open a few days a week, and try and send it back as cheaply as possible, with as little insurance as possible. So, no "Free Returns" for some of us in the UK.

Wish I had known beforehand, about the chosen courier restrictions, the fact that they are sending stuff from Sweden, and that their sizing is still as unpredictable as it ever was (or at least since the buyout of the brand by Asics or Lionrock Capital, whoever it is that owns them now).

UPDATE: the local, third party courier has collected it. I spoke to him yesterday and he said that he couldn't take UPS parcels unless they notified him first, but he just picked it up, or at least I think he did, as it is gone from the parcel box. I will update this, especially if the package is trackable once it enters the UPS system, using my original number that was cancelled.

UPDATE: I still had the number for the return (which is only written on the return label) because the cancelled "pick up" form was still viewable online at UPS. So I was able to track it that way after a few days of silence but Haglofs also contacted me after it entered the system as well, their having read this review and asked me to alter this review (which some people might find intrusive!)
To the best of my knowledge, here is how it works for the Highlands and possibly other 'remote' (/recreational/tourist/visited by millions and served by emergency services/used in advertisements for outdoor gear) areas that don't have the benefit of a proper national/commercial network for the distribution of mail order retailing:
The package "pick up" is cancelled by UPS without informing the customer that the third party courier has been notified to act as a liaison/intermediator, who then "drop off" the package at the UPS connection point for third party distribution. So, the package is just taken by the third party courier and "dropped off" at a UPS "drop off" point and because there is never going to be an actual "pick up" by UPS, the online request is cancelled when they inform the third party courier.

The rest of the process went swimmingly: the package was tracked and the refund went through the next day, so Haglofs are as efficient as they can be. Shame that their sizes have such gaps between grades. I managed to find my item in the next size down, at a UK retailer, and can confirm that the size gaps are similar to N*rr*na, which means that there was a massive difference between M and L, so that the L is often closer to an XL when compared with five other similar L items from UK and USA brands. I would use Haglofs again if I couldn't find an item locally but only if I knew the fit beforehand, as they are not consistent, in my experience.

I have added a star to adjust this review.

Thank you Haglöfs for the great customer experience! Your support team (Noel) went out of his way to get the logistics sorted for me to get a replacement Corker backpack. I love the product and used it for the first time. Thank you again!