I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
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Review summary
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Lovely collection of Peter Rabbit cross stitch 4 season samplers. But lots of other patterns and ideas too. The designs can also be used individually or put together as a sampler as intended.
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Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I jus... See more
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I had the problem getting my lat two issue of the dambusters Lancaster. I first bought them from WHSmiths and all was going well until the owners of Smiths decided to sell their stores. So I had a pro... See more
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Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Very Helpful taking time to help with my problems and issues
Very Helpful taking time to help with several problems I had Cheerful and pleasant on all occasions. I could not fault them in any way Ten Star Service.
4 June 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team helpful, cheerful, and pleasant while assisting you with your queries. Your "ten star" endorsement truly means the world to us. We appreciate you taking the time to share your experience and hope you continue to enjoy building your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I purchased parts from customer…
I purchased parts from customer service, they were very professional. And dispatched the said parts very quickly. Well done.
6 June 2026
Reply from Hachette Partworks
Thank you so much for your kind words! We're really pleased to hear that you found our customer service team to be professional and efficient, and that your parts were dispatched promptly. Your positive feedback means a lot to us, and I’ll be sure to share your comments with the rest of the team. Enjoy building your collection, and we look forward to serving you again in the future.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Poor company and customer service
Poor company and customer service. I have no subscription on my account yet they still charge me then refuse to refund unless I pay to send a product back I did not ask for. No help at all from customer service. Do not use this company
4 July 2026
Unprompted review
Reply from Hachette Partworks
Dear customer,
I'm really sorry to hear about the frustration you've experienced, especially regarding charges for a product you didn't request and the challenges you've had with our customer service team. I understand how disappointing this must be, and I truly want to help resolve this for you.
Please could you email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review" and include your subscription number and full address? This will allow us to look into your case thoroughly and hopefully provide a solution as quickly as possible.
Thank you for sharing your feedback with us—we do want to make things right.
Kind regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Always on time,only a couple of parts…
Always on time,only a couple of parts either damaged or missing
10 April 2026
Reply from Hachette Partworks
Thank you for your review and for your positive feedback regarding our delivery service. We're glad to hear your parts usually arrive on time! However, I’m sorry to learn that you’ve experienced a few instances of damaged or missing items. We definitely want to make sure every part of your collection arrives in perfect condition. If this ever happens again, please don't hesitate to email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review," including your subscription number and full address, so we can resolve the issue swiftly.
We appreciate your understanding, and hope you continue to enjoy building your collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great service
I bought issues of the Winny the Pooh quilt making series for my Mum. My Mum enjoys making things and has been excited to get all the issues she had missed from the series so far.
The website was easy to navigate. It is great that you can select individual issues. Delivery was quick - great service as I bought a number off issues at the same time. They all arrived at the same time and delivery was free due to the number of issues bought at once. This was a great service that I will use again to help my Mum complete her quilt!.
3 June 2026
Reply from Hachette Partworks
Thank you so much for sharing your lovely feedback! We're delighted to hear your mum is enjoying the Winny the Pooh quilt making series and that our website made it easy for you to find and purchase the issues she needed. It's fantastic to know that the delivery process met your expectations and that you were able to take advantage of free shipping for your order. We truly appreciate your recommendation and look forward to helping your mum continue her quilt. Happy quilting!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you for sharing your feedback with us. We're pleased to hear that everything has gone smoothly with your experience and that you haven't encountered any problems. We hope you continue to enjoy your collection and look forward to supporting you in the future.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Ups handing off to USPS must stop
Ups handing off to USPS must stop, I pay for shipping and the USPS handling of packages is incorrect, unprofessional and damaging to the package. A neighbor found it sitting on the grass at the base of our (because it did not fit in it)mailbox cluster brought it to my house, my other neighbor brought it over because it was in her mailbox not mine. Rough handling jamming it in the mail box with other mail.
2 June 2026
Reply from Hachette Partworks
Hello,
I'm truly sorry to hear about the issues you've experienced with the delivery of your packages. I completely understand how frustrating it must be to receive your items in such a manner, especially when you expect them to arrive safely and securely. Please rest assured, we take feedback like this very seriously and want to address these shipping concerns.
Could you please email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review"? If you could also include your subscription number and full address, we can look into this matter further and work with our delivery partners to find a better solution for you.
Thank you for sharing your feedback with us.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great variety of models
Great variety of models, but too bad it’s not continuing after 89 or 90.
2 June 2026
Reply from Hachette Partworks
Thank you for your review and for highlighting the variety of models in our collection. We truly appreciate your enthusiasm and understand your disappointment about the series not continuing past issue 89 or 90. Your feedback means a lot to us and helps shape our future offerings. We hope you’ve enjoyed building your collection so far and that it continues to bring you satisfaction.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great way to start a 40k journey
Everything arrives on-time and intact, the curated selections are great, and it’s a perfect way to build up a significant 40k collection without either a massive up-front expense, or an overwhelming pile of unpainted minis!
4 June 2026
Reply from Hachette Partworks
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you’re enjoying your collection and that our curated selections have made building up your 40k army both manageable and exciting. It’s fantastic to know deliveries are timely and everything arrives safely—exactly the experience we aim for. We hope you continue to have a fantastic time painting and expanding your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great product
Great product. Poorly designed website that takes way too long to load and is near impossible to navigate. The product always arrives, but dont expect much useful information.
4 June 2026
I like building u96 It is very detailed…
I like building u96 It is very detailed and worth building .there has been some differently with delivery via the postal system where the kits were not being delivered or were damaged or missing parts.customer service was excell ent untill your new system was instituted making it very difficult to resolve the problem in a timely manner.
4 June 2026
Very accommodating and understanding
Very accommodating and understanding
1 July 2026
Unprompted review
So great
This is such a fun and great way into the hobby. I started last edition and getting this subscription basically speed ran me through all the factions and now I have so many minis for tons of different games. Win win win
4 June 2026
and Delivery charge a lot Very slow…
and Delivery charge a lot Very slow delivery l was wondering if my magazine was ever coming.
4 June 2026
Good Service
Product are quality products, when problems came up, customer service was quick and enthusiastic to correct and take care of the problem.
2 June 2026
Reply from Hachette Partworks
Hi Dennis,
Thank you for your review.
I am delighted to hear that you are happy with the quality of our products and the service you have received from us! Your feedback is greatly appreciated, and I will be sure to pass your kind comments on to our customer service team.
We do hope you continue to enjoy your collection!
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Hatchette - Quality Kits Quality Company Quality Support!
I have written positive reviews for Hatchette in the past, but recently I had one delivery where one of the kits may have fell through a tear in the bag or possibly misplaced. I contacted Hatchette and they responded quickly and with courtesy, I had a replacement kit part within a week. Especially now it is nice to see I am working with a company of humans who genuinely care about the satisfaction of the customer and want to see that their product delivers what the customer invests in. I have been working on the Dalek kit which seems more than a year - but the monthly deliveries and the steady construction of a quality kit has made this more than a purchase but a very cool hobby I can look forward to participating in each month!
3 June 2026
This company and their collections are…
This company and their collections are great! I appreciate the value offered by hatchette
3 June 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is greatly appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Trying to change my address
Trying to change my address for delivery of our Disney books for my 4 year old son but they just never respond. When I login it says the only way to change a delivery address is to email them which I have done a number of times and never get a response. Our latest book has now been delivered to our previous address yet I emailed them in plenty of time. I am desperate!!!!
23 June 2026
Unprompted review
Reply from Hachette Partworks
Hi Caroline,
Thank you for your review.
I am sorry to hear that you're having trouble getting in touch with us.
Please make sure you are emailing us directly using customer_service_uk@contact.hachettepartworks.com, including your subscription number and full addresses (both new and old), so that we can look into this for you.
Alternatively, you can also give us a call on 0345 155 9277 (open Monday to Friday, 8am to 6pm) or message us through the following channels:
Facebook https://www.facebook.com/HachettePartworksLtd
Instagram: https://www.instagram.com/hachettepartworks/
WhatsApp/the Hachette Partworks website's messaging service (both can be accessed through the same link): https://hachettepartworks.com/en-en/contact.htm
Your feedback is appreciated.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! I will be sure to pass your feedback on to Keira, as she will really appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
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