I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely collection of Peter Rabbit cross stitch 4 season samplers. But lots of other patterns and ideas too. The designs can also be used individually or put together as a sampler as intended.
Company replied
Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I jus... See more
Company replied
I had the problem getting my lat two issue of the dambusters Lancaster. I first bought them from WHSmiths and all was going well until the owners of Smiths decided to sell their stores. So I had a pro... See more
Company replied
Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service has been great.
29 May 2026
Reply from Hachette Partworks
Hi Charles,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
The team has always taken good care of…
The team has always taken good care of me and I love receiving my box every month.
2 June 2026
Reply from Hachette Partworks
Hi Michael,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Kit looks nicce
Kit looks nicce. Wish there were books. But really who really looks at the books and in the end they take up a lot of space
2 June 2026
Reply from Hachette Partworks
Hi Timothy,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Some numbers don't match across so look at the pictures if you cant find the piece.
For what could be considered beginner kits there have been a few that the part numbers in the instructions do not match up with the number on the sprue. This was a bit frustrating when trying to build them exactly to the instructions.
Otherwise these kits are great and they come at a solid pace that if a person was building each set as they received them they could easily have each package built before the next one arrived. Not painted unless they buy paint at their local game/hobby shop. But built :)
28 May 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback about the sprues is appreciated, I'll be sure to pass that onto the relevant teams. As for the paints, we do provide paints in the issues as well but they will normally be separate issues from the models they're used for. This is done for a number of reasons, such as those who already have paints who only want the models or vice versa.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Easily found the item I wanted and…
Easily found the item I wanted and ordered also fast delivery.
29 May 2026
Reply from Hachette Partworks
Hi Carol,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Rad subscription!
29 May 2026
Reply from Hachette Partworks
Hi Jake,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Jeremiah,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Always great
29 May 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Skye was super helpful and friendly
Skye was super helpful and friendly. My request was handled very efficiently and she made the process so easy.
26 June 2026
Unprompted review
Reply from Hachette Partworks
Hi Suzanne,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from Skye! I will be sure to pass your feedback on, as she will appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Excellent Company
The shipments were sent on time, and Hachette was very transparent with any charges. I decided to upgrade to the premium subscription part way through my subscription and they allowed me to do so with no issues! They were also very responsive to any questions or concerns I had and were a pleasure to work with!
28 May 2026
Reply from Hachette Partworks
Hi Will,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Richard,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Logan,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Great deal
Great deal, fun way to collect. I would stay subscribed forever if this continued.
28 May 2026
Reply from Hachette Partworks
Hi Chase,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Perfect customer service!
I feel like I have only ever been responded to by Kiera, which has always been amazing! Very quick responses by them always providing me with any information I have requested and very polite manner which is always welcomed! Thabks again Kiera you are bloody amazing!
26 June 2026
Unprompted review
Reply from Hachette Partworks
Hi Micky,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from Keira! I will be sure to pass your feedback on, as she will appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
The kit is great , packaging needs attention
The kit is great , I would like to see everything come in a box , not a soft bag where things can fall out or get destroyed
26 May 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am sorry to hear that you're unhappy with the packaging. Your feedback is appreciated, I'll be sure to pass it onto the warehouse for them to take on board.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Hannah,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Third collection of Warhammer (combat…
Third collection of Warhammer (combat patrol, stormbringer and imperium) that I enrolled. Waiting to get my 4th collection of Warhammer: Spearhead.
28 May 2026
Reply from Hachette Partworks
Hi Jose,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Fairly easy to contact and a 3 day…
Fairly easy to contact and a 3 day responce. Could do better.
27 May 2026
Reply from Hachette Partworks
Hi Mike,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated though, I'll be sure to pass it along to the relevant teams to improve our service going forwards.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Love this service
Love this service. Every month, I get new models. Often from armies I don't collect, so it's good way to get a variety of models. Some are pretty awesome too.
28 May 2026
Reply from Hachette Partworks
Hi Bartholomew,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
The website is almost unusable
The website is almost unusable. Creating a wish list, staying logged in, hoping your basket will stay put while you continue browsing are all unreliable. Tracked postage would also be appreciated. But, very happy with the books themselves.
27 May 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am sorry to hear that you're having trouble with the website. If you're experiencing any problems, please try clearing your cache from your internet history/browsing data, and that should sort it out for you. Be sure to refresh the page after doing so.
If you have any further problems though, please send in a screenshot of the error so we can look into this further.
Your feedback is appreciated, though. I'll be sure to pass it onto the web team.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.