Best showroom, open until late in the evening, which is very convenient. They also had the best price for the same product—we checked several other places. We called them for clarification before ma... See more
Company replied
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See what reviewers are saying
Through a mix up, I received the a color flooring I didn’t want. I called to ask if I could return it and they said yes, but I would have to find a shipping company and pay for the return. Sounds reas... See more
Company replied
I ordered a rug with car lanes for my nephew's fourth birthday, and he loved it. Very colorful and perfect for his new room. The delivery was swift, the prices were more than fair, and I would absol... See more
Company replied
They have easy ordering, delivery and showrooms. Will definitely use them again.
Company details
Written by the company
Gulvlageret.dk vi leverer alle former for gulvbelægning, hvor der ikke er gået på kompromis med kvalitet. Trægulve, laminat, linoleum, akustikgulve, tæpper og boligvinyl af den bedste kvalitet til markedets skarpeste priser. Du kan altid besøge vores showrooms i København, Odense, Århus, Aalborg, Esbjerg og Næstved. Vi holder åbent alle ugens dage. Udover gulve har vi også et stort udvalg af møbler og køkkener.
Contact info
Mileparken 18, 2740, Skovlunde, Denmark
- 44926060
- info@gulvlageret.dk
- www.gulvlageret.dk
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good prices and great service.
15 October 2021
Super service
6 October 2021
Reply from Gulvlageret.dk
Hej Kaj
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Great service
5 October 2021
Reply from Gulvlageret.dk
Hej
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
God service.
11 August 2021
Reply from Gulvlageret.dk
Hej Irene
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Reply from Gulvlageret.dk
Hej Helle
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Superhurtig levering
6 July 2021
Reply from Gulvlageret.dk
Hej Sune
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Fast service
Fast service, except that the floor could have been delivered in the kitchen directly and not left in front.
4 June 2021
Reply from Gulvlageret.dk
Hi
Our delivery price does not include that we carry the goods inside your house. This would demand 2 drivers in the truck.
Kasper
Gulvlageret.dk
Terrible
Buy from a place with a longer return period!!! 14 days is not that long and they absolutely will not work with you to return totally new unopened products. Terrible
28 May 2021
Unprompted review
Reply from Gulvlageret.dk
Hi Ashton
A 14 day period is the standard return period according to danish consumer law.
Danish consumerlaw "købeloven" states that when you buy online, you have 14 days to return the complete ordre (and not part of an order).
Gulvlageret.dk
Next day delivery
Next day delivery. The product was good quality and really did the job. Will use Gulvlageret again.
11 May 2021
Reply from Gulvlageret.dk
Hi
Thanks for your kind words.
Kasper
Gulvlageret.dk
Horrible experience
Horrible experience. Order delayed 3 times, first they thought they had the merchandise and we got one delivery date, then we called after it had passed, when they told us they made an error and did not have it after all and needed to order from supplier. The day after we call again and they told us they had it after all and gave us a new date. Then the order wasn’t delivered as promised again so we called and they gave us a new date now blaming delay on shipping company.
Upon asking to speak to the manager I was rejected as he apparently does not take calls to help resolve situation.
I would never order from them again and cannot recommend anyone to do so either.
7 May 2021
Unprompted review
Reply from Gulvlageret.dk
Hi
I am sorry that we had problems delivering your order. The first product that you ordered could not be delivered due to supplier issues. Unfortunately, this was also the case for the second product that was chosen as a substitute.
When we finally received the product that was to be delivered there was not enough time to get it on the first truck and it had to be loaded Monday.
It is of course never a good situation when a product is sold out, but in general this is an issue during times with fluctuating production an deliveries due to lockdowns in different countries.
Gulvlageret.dk
God service.
7 May 2021
Reply from Gulvlageret.dk
Hej
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Reply from Gulvlageret.dk
Hej Niels
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
God sevice :)
23 February 2021
Reply from Gulvlageret.dk
Hej
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
God service!
22 February 2021
Reply from Gulvlageret.dk
Hej Lena
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Very fast and good price
18 February 2021
God og venlig behandling
15 February 2021
Reply from Gulvlageret.dk
Hej Lars
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Overall poor service.
Hi,
I am here sharing my experience with the shop. Overall I am not satisfied with the service I have received.
Pricematch - They say they price match, but then they try to use any excuse not to price match. So that is dissapointing. In the end they end up conversation saying, "anyway it is a small order, so we are not going to do a discount on it" .
Delivery - it said 3 to 6 working days when I ordered. It took 6 full days plus the half a day before that. I had to call them to push them to move the order as apparently their supplier had not replied to their own order and the order was just standing in their system without any movement.
Returning of products: I ordered a number of packages and I had one package left after I finished my project. They refused to take it back as a return. That is disappointing. It is the first time when I have bought a product and it is in its original condition unpacked and the vendor refuses to accept it back which is also stated in the policy, but considering how the general market runs, I see this as bad customer service.
Regards,
Kris
10 February 2021
Unprompted review
Reply from Gulvlageret.dk
Hi
We do not have a standard price matching policy. We always look at the orders case by case. When we choose to pricematch we take all factors into consideration – including freight prices, location of the shop and so forth.
We have never written to you “anyway it is a small order, so we are not going to do a discount on it” – what we did write was that an ordre of this size, regardless of pricematching or not, would not merit a discount beyond what is already given on our webpage.
We do not take left over products back only the entire order. This is per our standard conditions which reflects the general consumer laws.
Regards
Kasper
Gulvlageret.dk
Let at få god kvalitet
29 January 2021
Reply from Gulvlageret.dk
Hej Anne
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Super service
20 January 2021
Reply from Gulvlageret.dk
Hej John
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
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