guitarguitar Reviews 

Purchased a new Takamine guitar from Guitar Guitar, used their part ex set up to offset the new one... what a great experience, the communication was exceptional, one of the most customer focussed purchases I've had in ages.. Stuart at Guitar Guitar couldnt have been more helpful.. these must be the go to guys for any Guitar related purchase.. Brilliant.

An excellent, professional service. Fast response to emails and transaction completed quickly.

Ordered a guitar this week and it was supposedly available for next day delivery.
Did not get a dispatch confirmation when I phoned it was not available.
Have had a crap time recently trying to buy a guitar, another shop did the exact same thing so got a refund and ordered from guitar guitar supposed to be one of the best shops in the UK.
I spoke to a guy in customer support who told me that it wasn't in stock and he implied it was my mistake. The original order I made it definitely said it was available for next day delivery.
I tried to cancel because I found another guitar from another supplier but the guy spoke to his manager and asked me to hold off to see if he could sort it and he was going to phone me at 11.30.
I needed to put my new order in before midday.
but he didn't bother phoning so I ended up having to phone back and ended up cancelling the order.
It was a pending payment this morning and between then and my phone call the money had been taken so now a simple refund that could if took an hour's is now a long wait to get my cash back.
Taking my cash when they don't have the stock is rubbish.
Im autistic and really find it hard to deal with people especially in these situations it wasn't made any easier because of another guitar I ordered last month from another supplier ( not guitar guitar)also had issues and arrived broken. So I was already anxious to start with. So after 3 orders going wrong I am in a bit let down. Folk don't understand how these situations effect you when your head is fried.

edit. Order cancelled now after being told in an email it was out of stock by a manager and the supplier had none left at all and no idea when and if it would come back in stock, I checked the web site again and now it's in stock for purchase I verified this with when the online support chat team and they said it is definitely in stock so they don't know what happened.
Words cannot describe how let down I feel at this moment. The manager lied to me just to get rid of me or they have issues with their stock listing system.
All I wanted to do was buy a guitar.
Last update a few days ago I received an email saying that it was a stock listing error and that is not available and not to order it,
They also sent an email. They were getting their web sales team to address this issue.
I was on there again today and it is still listed as in stock and it hasnt been addressed and is still available to order for next day delivery how many other folks will experience this problem.
If that is the case, how many other items are listed as in stock and are not actually in stock?
That is why I have not pursued any other orders.

Worst customer service I’ve ever experienced. Purchased a guitar at the advertised special offer price, received order confirmation, arranged delivery only to be later told that they weren’t going to make enough money selling it at that price so needed £100 more or they would cancel the order. Point blank refused to stand over the agreement we made at point of sale due to an error on their part. Don’t do business with these people - dishonest, flaky and totally unprofessional.

Quality service.

Jamie kept me informed with everything & was very helpful answering any questions I raised.

My order consisted of 2 items. Though one of the items arrived the next day as planned, the other item was a day late.

This was not Guitar Guitars fault, it was DPD.

Jamie chased the delivery with DPD and got everything sorted for me. Probably something he did not need to do as the problem was caused by DPD, not the store.

A sign that Jamie was prepared to go “the extra mile” to keep the customer satisfied!

Excellent shop in Camden, well laid out with a huge selection of guitars. Staff are very friendly with a good vibe. I’m a novice player, but had great help from Ewan in the shop to help me chose a guitar that I’m absolutely in Love with.
Probably the best shopping experience I’ve had in a decade. Flawless service.

I bought a new guitar and traded one in part exchange.
I do not live near a GuitarGuitar shop, so communication was by telephone and email.
I had some concerns about packaging and transportation of the instruments, but I needn't have worried. The packaging for my trade-in guitar arrived by DPD courier the day after I made the order and my new guitar arrived in perfect condition in substantial packaging. The whole process was completed within a week.
The DPD courier arrived on time on each occasion and he was courteous and helpful.
The GuitarGuitar people that I communicated with were always helpful, friendly and polite.
The GuitarGuitar way of doing things is a model for the way that things should be done. I hope to be able to deal with them in the future.

Best store (and only one so far I've visited and shopped at). Recently I had traded it off for a gift card for how much it was worth. So I used that to pay a deposit for a new guitar and a double gig bag for both that guitar and another one. Also I had the strings and setup on the new one done for free. I'm not very good with names so I'll thank the people both weeks I came in for the help. I'll be picking up an amp there soon; Orange.

Put £400 plus deposit down on an expensive Taylor guitar , was disappointed in that guitar and didn’t buy it . Swapped a much cheaper guitar for a Yamaha 12 string and a wee Lowden as a “straight swap “ no deposit back . Called customer service who said that my deposit for the first guitar automatically went on to the second , not so . Crooks. It wasn’t part of the deal .

£45 in the bin :(
D’addario earplugs for gigs and rehearsal.
I play music since 8, I am 47 now. Tried various earplugs. This as worth £5 not £45
So so disappointed

No matter how disgruntled I’ve felt in life I’ve never left a review anywhere but this place has messed me about and pissed me off, ordered a guitar and never received any tracking from DPD so the guitar arrived at my house unannounced, which would be fine if it wasn’t such an expensive item because I would prefer myself or someone to be home to know it’s been delivered safe,

the guitar was damaged when it arrived so I sent it back, the guitar arrived in a thin gig bag (that’s not in them it’s just the bag that comes with it) but it was then in 2 cardboard boxes with no protection with polystyrene or packing peanuts to take any kind of beating whilst travelling with DPD so it was just getting banged and shook about and for a guitar just shy of a grand you’d expect some love and care in the packaging but there is literally 0 care at all,

got an email saying they received it on a Friday so I left it from there, heard nothing for about a week and reached out myself to where they told me my return hard been processed the day before, but there was no email or update of this ?

And then I was told that day that a replacement was being sent later that day and I should receive a tracking number when it’s sent, no tracking number came,

so I reached out again the next day for an update for them to change their tune and tell me the guitar is now being dispatched that day and I should receive it on or before Monday, it was slightly annoying but I could deal with it,

but later that same day I get an email telling me that the guitar they were sending me failed QC check and it’s no longer shipping to me, but not only that, they now have no more of those guitars and I have to wait for another batch to arrive, like what ? Are the guitars not QC checked when they arrive ? Are they only checked when they’re about to be sent to someone who’s already bought it ?

So poor from start to finish. I reached back out to the guy who emailed me confessing my frustration and I received no reply and it was definitely long enough for a reply from someone who reached out to me first.

The next day delivery is an attractive thing, but I’ve had to wait an entire week just to get lied to twice about my order being sound and it being sent the day I enquire about it, for them to carry out a QC check and failing when sending it out rather than when it arrived so it just made the 2 guys who told me that look like jokers when they’re probably not and god knows how long I’m gunna have to wait now, given my only experience with these guys I ain’t hopeful. I usually go with Thomann for my equipment but thought I’d give these guys a try, and for my first and only experience with them so far I ain’t pleased at all

Obviously still yet to receive my guitar

Edit: I did have a reply in my emails, a tracking label had been printed for my order before the QC check was done, so employees assumed all was good and told me so, the first time they said it would be shipped, they experienced a failed collection for the guitar (if it didn’t fail would the guitar have been sent without a QC check?) and then they decided to QC check the guitar the next day and didn’t inform the employees about it till later that day, same day they told me it would be shipped again and arrive by Monday. Not trying to point fingers and push blames as I know work is work and shit happens, but again this is my first experience with Guitarguitar so I don’t know what to say.

A brother is just frustrated and wants my guitar that I had for a minute before sending it back and now having to wait weeks for after having my emotions toyed with, amazing times honestly

Awesome. Really helpful, knowledgeable and you can tell there is a real passion for music. Have bought a few things from these guitar and will be doing again in the future. Can't recommend them enough.

Friendly and helpful customer service. Very fast delivery.

For a big chain, these guys make buying a guitar a very personal experience. I plague them with questions and, to a man, everyone goes out if their way to help. Prices are keen and the range outstanding. I got a terrific LSL Saticoy...probably the best instrument I've owned!

Recently bought a second hand Charvel online, with a Schecter to be traded in as a part-ex. Everything was sorted out very quickly and I was kept up to date as to how everything was progressing with the trade in, as this needed to be collected and assessed. Very happy with both the Charvel and the price I was given for the trade-in. Not the first time I have bought equipment from guitarguitar, excellent service every time!

I spent a lot of money on an acoustic guitar from guitar guitar online.
Upon opening the box I noticed the jack input had literally fallen out of the hole. I rang them up and was told that they wouldn’t fix it under warranty as the part was removable.
I explained it was fresh out of the box and should have been in good working order. They were very reluctant to take the guitar back and refused to pay for the postage. I ended up having to take the guitar to a different place to get fixed.
The customer service I received was just awful and I felt like the company was blaming me for buying the faulty item. After doing some legal digging I was told that I had a case to take them to court. As I had to pay to get the guitar fixed myself and it was now mended, I just put it down to experience.
Do not buy anything from this shoddy company as they will not honour the warranty.
Hope this review helps anyone that is thinking of buying from them to stay well clear.

Just wanted to say a massive thank you to Richard for helping me choose a beautiful fender Strat as was after another guitar to go along with my ep les Paul.
Great service as ever and Richard was so helpful.
Thanks guys

These guys are the place to buy and sell,

Exceptional customer service, they do exactly what they say they will do and pay the price offered no messing, obviously accounting for the condition of what your selling.

Special mention to Stuart, personally handled my sale to them which made it a personal service.

Guitars come and go in life as we know,, and these guys will always have my custom.

Cheers guys.

Alan

Second time ordering online from Guitar Center and didn’t have a problem either time. But first time ordering used product so hope it shows up as it looked online.

I decided to trade in my old Fender Strat for an updated model. The process was very straightforward, I uploaded photos was quickly given a price which was fair and I accepted. It couldn't have been easier: box sent, guitar packed, inspected on receipt straight away, next day new guitar arrived. All stages by next day delivery. Stuart was excellent in guiding me through the process, changing the guitar I initially paid a deposit on for a different one. Emails were responded to within a short timescale. Guitarguitar highly recommended.