Guitar Center Reviews 

Josh was very patient and went through some extra effort to accommodate my requests. I see why you hired him. Very affable fellow coffee drinker.

Horrible customer service. Promised same day pick up on a stock guitar just hand me the box. Ordered at 3pm close at 7pm no word. I call and it should be ready tomorrow. Next time I’ll order from Amazon.

Great store. I wanted to order my guitar online but couldn't cuz I didn't have enough on my guitar center credit card to get the guitar I wanted. So I went into the store and they ordered it for me and I pay the difference in cash. Super helpful.

I recently ordered a pair of used Sennheiser XSW IEMs from Guitar Center’s online shop. The order was confirmed via email, but it was later cancelled without any explanation.
As someone who worked at Guitar Center for two separate stints at different store locations starting in the mid-1990s, I’ve seen the company’s decline firsthand. The customer service issues many people are experiencing today are symptomatic of deeper problems. The company desperately needs new management and a fresh approach.
I’d even offer my services to help turn things around, but I suspect I’m a bit out of their league these days.

As usual, the experience at the Guitar Center, Portland Maine (Store 540, South Portland) was absolutely top flight. My trade was processed fairly and efficiently and the deal was exactly as we had pre-negotiated. Matt’s expertise, and the store as a whole cannot be beaten at retail process. Managers Nick and Jess stayed in touch with me until Matt got back from vacation so that I was able to preserve my sale price. Matt is by far one of the most knowledgeable and thorough guitar salesmen in the State of Maine, and I am proud to call them my friends and sales team.

Curtis was great. He went above and beyond to help me with my purchase.

Had a real nice experience renting out audio gear

I just recently purchased a new Gibson J45 Studio Walnut Burst. It arrived in three days, It's probably one of the best guitars I've ever owned, The guy Nick that sold it to me, Was absolutely incredible, I took it Pensacola Guitar Center store, And the in store Luthier TJ. set the action for my playing style, and did a great job At no cost to me. I'm absolutely in love with My new Gibson J45, and Guitar Center. Thanks for always helping me make music.

Bought a product online and showed up to pick it up in-store, only to find out they sold it to someone else. The only explanation from the employee in the store, their 'inventory sucks'. I said it seemed like a scam, then none of the managers in-store could produce a refund receipt. Stay far away.

GC45032105, the workers were knowledgeable and very helpful !

Not super trustworthy. Sent an obviously damaged guitar. Did replace it with a new one. Deal with at your own risk.

The staff at the Mobile GC are top notch. They have been immensely helpful in resolving some purchase issues.

Bob from the Myrtil Beach Guitar Center had amazing customer service and was super helpful in finding an amp for me. He knew his stuff and really helped me out.

I placed an online order for an item that was supposed to be in stock in my local store. The confirmation email said that it should be ready to be picked up in two hours, but that I would be notified when it was ready. We went out to eat at a restaurant that was near this Guitar Center location and headed to the store after we ate, arriving just a few minutes before two hours from the time I had ordered. I had not yet received notification that it was ready, but I went on in and someone checked and said that they had two in stock. They want to get it and came back empty-handed. They asked someone for keys, then went back and looked again. Once again they came out empty-handed and I heard the other person say that they would get it figured out. That person went to look, came out empty-handed and said something to the first person. That person then informed me that they only had one in stock, that it was the display and they couldn’t sell that. He said they can order one and I could pick it up in 3 to 5 days or we could cancel the order, and I could re-order and have it delivered to my home. I went ahead and told them to order and now I have to go back again. Had I not used a Guitar Center gift card on it, I would have canceled and ordered it from somewhere else.

I recently purchased a guitar at the Guitar Center in Greenville SC. When I realized I had mistakenly ordered the wrong series guitar model I tried to correct my mistake but the guitar had already been shipped. I contacted Troy the store Manager and explained the situation. Troy was able to arrange the return of the guitar in transit, and was able to have the guitar I wanted (and needed for an upcoming gig) delivered to the store the next day. This level of customer service was greatly appreciated. Thank you Troy.
James Hagel

Very disapointed with my used amplifier purchase. Listed as "excellent condition" but arrived with broken parts, unoriginal speaker, overall "average" condition. Will return to my local Guitar Center store later this week.

The staff is always very helpful and knowledgeable about what I'm looking for and that is usually guitars related

I ordered a DJ controller but received the wrong item instead. Unfortunately, this is my second frustrating experience with Guitar Center, and the lack of attention to detail is really disappointing.

While I appreciate that I’ll be receiving a full refund, the overall experience has been inconvenient and frustrating. I hope the company improves its order accuracy and customer service moving forward.

Great place with great service. They care about how they take care of people and the products you choose.