Guitar Center Reviews 

Customer Service

I called the North Fort Worth store inquiring about a cymbal being in stock and spoke to Garin. He was great. Garin was very upbeat and friendly. He was knowledgeable about my product of interest and I took him up on his recommendation in going with the cymbal pack. I have shopped in person all my life and mostly likely will continue to do so and hopefully Garin is there when I do!

Robert showed me around the store, Matt placed the guitar on layaway to ensure it wouldn’t sell, and Logan ultimately helped me purchase the guitar and arrange shipping. Each of them were helpful and gave me a good experience at Guitar Center. I plan to return one day for a guitar case purchase as well.

My fiance and I stopped in Warwick RI location looking to purchase her first bass guitar. They were extremely helpful and knowledgeable to help her make the right purchase. They were both very friendly and personable which made it easy to buy knowing more about what we needed. Would definitely recommend these two.

Harold made the purchase very easy. He was available and answered all of my questions. I am very pleased with my guitar.

I love doing my drum lessons at Guitar Center in California. My very first Fender guitar was purchased there, including the case, and I also found my used Fender Jim Root Telecaster there in excellent mint condition.

I love being able to play the instruments and test everything before buying. I also think their approach is very broad, welcoming, and open-minded towards musicians and enthusiasts.

John, the manager, was outstanding from start to finish. He took the time to answer all my questions even though it was the end of his working day and was enjoyable to talk with. As promised, he shipped the amp the next morning on Monday and it arrived on Tuesday! The amp was very well packed and arrived in perfect condition. Just an outstanding experience all the way around.

Don't ever pay them for faster delivery. I ordered a pedal on May 14 and paid for 2 day delivery. Received it on May 19. Crap service.

Your rep, Jonathan, is fantastic! We won’t buy gear for our company from anyone else at GC. He is extremely knowledgeable and helpful! Our first experience at the Mesquite location was with the previous manager James and we were very scared once he left to deal with anyone else. We were pleasantly surprised to start working with Jonathan. He is professional and he is wonderful.

Mark helped me with buying a Vintage Gibson Mandolin. He is very professional, patient and knowledgeable. He gave me the information needed to make up my mind to buy. I wish GC had more employees like him.

Ordering was easy and the gentleman that took my order was someone I’d love to deal with again. My issue is when you get an email that says your product is arriving tomorrow which I took a screenshot, then later you check tracking and it says like 4 days later is expected . That’s enough to make a person decide on whether to buy again or not .

Placed a pickup order for an item because the website explicitly stated i would be able to pickup today by 3pm. I place the order, drive to the store, and then find out the item is not available in store and I must wait 5 business days before pickup. Not great.

Not sure why they are still in business. Went to Highland Park first. Drum room was self-service. No sales help. No check-out counter. Then went to Arlington Heights. I could hear someone playing drums from the parking lot. No exaggeration. I can see why HP went self serve. AH should be next. Drum room was a mess. No door on the cymbal room. Hard to check out cymbals when the floor model drums are all being played-LOUDLY. I tried to get the sales rep's attention but he was too busy "hanging out" with a regular. Paid no attention to me. I said I'd like to check out a ride cymbal. He said these guys were here before me, so I'd have to wait. I said I am here to spend money and these guys are here just making noise. He shrugged his shoulders. Guess they did not want my $400.00. I'm headed to Dugan's with real musicians. The dad bands go to Guitar Center.

Even one star is too many !! it's a SCAM !!!! I tried to contact MGC ; impossible ! E mail adress from seller ; does not exist !! please do not order anything at MSG !

I paid for expedited shipping I hope it's removed when the item becomes available. That charge should be changed

Jeff took alot of time with me and several other customers. He was extremely patient with my inability to decide and had a delightful demeanor.

Great customer service. Fast response. Thank you for everything. Guy on the chat was awesome too

So this is why I gave you guys three stars instead of five….. we spend a lot of money with you guys!!!! I literally ordered an Akai pro mpc live 3 a few days ago.. protection plan everything so you know how much that cost… my issue is with your shipping!!!! I have never had as horrible shipping options as you guys offer or don’t offer in this case!!!!! I wanted to pay for express shipping on this item like I have. I’m just about every other item because I don’t wanna wait 5 to 7 days on regular package shipping. That’s ridiculous in my opinion.!! so I always pay the extra for express shipping… well in this case, I was told the item was at the store and that was the reason I couldn’t get express shipping because my Local store would be calling me to pick it up probably within the next few hours or within the next day…. Well that didn’t happen and called back to see what the deal was and my store doesn’t have any in stock. It was going to be this Tuesday before my package shows up and I ordered it on Wednesday.!!!!! and there’s nothing no one can do because Guitar Center doesn’t offer express shipping on this particular item but they do on everything else for some reason??????!!!! I love the customer service here. I love the local people at my Guitar Center. You guys try to take care of me the best you can and you guys try to make things right but this is not the first time I’ve had issues with your shipping !!! you guys almost lost our business last time and this may be the last straw this time!! we have a gear card with you guys and I can get approved at Sweetwater , Zzounds, KRAFT, and never have any shipping issues.. I just don’t understand you guys policies on your shipping!!!!! and not to mention the fact for some reason on certain orders, I was told the packages don’t move on the weekend. My package has been sitting 400 miles away from me for two days. It hasn’t moved because Guitar Center doesn’t move packages unless they’re expressed delivery on the weekends.!!!! I have never heard of such BS in my life!!!! is this 1955???? when you’re spending the kind of money I spend on things there should be no problem with shipping and especially if I want to pay for extra shipping and you guys can’t even offer that!!! and like I said the killer is you guys won’t move a package on the weekends for whatever reason that is!!!! so this will be my last time ordering anything online with you guys ever!!!!! if it’s not in my Local store and I can’t pick it up right then and there and from what I understand your stores don’t keep most of the equipment for whatever reason that is it’s all at the distribution center, which makes no sense again?????? that you don’t keep your store stocked with merchandise?????? that everyone has to go through a distribution center to get what they want?????? all of the local stores have displays but nothing in the back!!! very few items in the store, except for bags and used gear and demo gear…. Unless it’s a guitar.!!!! when it comes to the pianos mpc‘s high-end DJ equipment none of that stuff in store???!!!! so we’re going to be moving our business our online business somewhere else after this order!!! I love you guys as far as in person in service store and the customer service but when I can’t even get express shipping and want to pay for it and then you guys tell me you don’t move packages on the weekend because I didn’t even have the chance to pay for express shipping so I’m just supposed to sit back and be OK with that?????????!!! I’m not sure what kind of people you guys deal with to think that’s OK but not me!! so just be warned and make sure you check the shipping on your items with Guitar Center before you order anything online!!!

Kolin helped us today and he was fantastic!!! Very kind, very knowledgeable with all of our questions. An all around great experience. 10/10!!!

This location has a very professional and knowledgeable crew!! They really know what they're doing!! Aaron, Jared and Gina were very attentive at all times!! Congratulations once again!