I contacted jeetu part of the Guinness customer service team today very distressed regarding a situation in our communal garden, not only was jeetu calm, empathetic to my situation! He also acted on e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to thank Andy for the excellent service he provided. He was professional, polite, and understanding throughout. He took the time to listen to my concerns, explained everything clearly, a... See more
Company replied
Compared to the old systems speaking to Guinness now is fantastic I spoke to two lovely ladies this morning that listed to everything I had to say and help me find the ways to request some things and... See more
Company replied
We haven't had the people out yet so this could be subject to change, but the lady on the phone (Zoha) was absolutely superb. Very attentive and considerate, really helpful too. Exactly the type of pe... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Guinness Partnership
Hi Stephanie, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Jeetu the customer service guy
Jeetu the customer service guy
Was very helpful, professional and very polite,& re assured me he would address my repair request this made a positive experience for me .
10 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Customer Stephen Miller, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
The customer liaison was absolutely…
The customer liaison was absolutely fantastic today in the rent department and customer service
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Melanie, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
The operator was very helpful
The operator was very helpful , polite ,and professional.
He dealt with my issues effectively and with great understanding.
14 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi David, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Guinness housing
Rachel was great at Guinness to sort out my problems very polite and great at telling me about all the information I needed 5 stars ⭐️
14 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Susan, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
She was attentive
She was attentive, very precise and generally helpful. Sophia went above and beyond.
14 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi A F, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Kadian was very polite and helpful
Kadian was very polite and helpful. She answered all my queries and provided a great customer service.
14 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Rabab, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Reply from The Guinness Partnership
Hi Osas, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Reply from The Guinness Partnership
Hi Mariame, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Extremely helpful and very happy with…
Extremely helpful and very happy with my call today.
14 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Anne, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Evie is a star !!
Evie that works in the repairs team side of the team is extremeley helpful, understanding and proffesional! Made my issues very easy to discuss !
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Thomas, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.
Both Staff was very helpful on phone
Both Staff was very helpful on phone, helping with booking in a repair setting up the Guinness account and connecting me with the other departments to sort all my other queries dealt with 3 issues in 1 call .. thank you Amy G
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Good Morning, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.
I called Guinness partnership a staff…
I called Guinness partnership a staff lady by the name of Shaz answered my call Shaz was well mannered, listening to my issues and book an appointment for staff member for a visit to my address. In all Shaz conducted her work in a very professional ways. 13
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Stephen, thanks for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.
Reply from The Guinness Partnership
Good Morning, thank you for taking the time to leave us a review, this is much appreciated, Thanks Yaz.
The customer service agent I spoke to…
The customer service agent I spoke to today was very helpful and very nice to talk to.
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Clair, thanks for taking the time to leave us a review, this is much appreciated, Thanks Yaz.
I’ve recently mastered the use of my…
I’ve recently mastered the use of my Guinness app. I managed to report a repair in my house through the app. Spoke to an online advisor and have an appointment for that repair. Also asked about a reimbursement. The advisor was very helpful, and I found the app easy to use. So much easier than making phone calls and waiting on the phone.
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Martin, thanks for taking the time to leave us a review this is much appreciated, Thanks Yaz.
Very helpful guy on the phone
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi William , thank you for taking the time to leave us a review, this is much appreciated , Thanks Yaz.
Brilliant customer service
Brilliant customer service, very friendly and helpful.
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Stephen, thank you for taking the time to leave us a review this is much appreciated , Thanks Yaz.
I'm extremely pleased with the call I…
I'm extremely pleased with the call I made to book two repairs, which as it turned out were both emergencies and dealt with immediately. Customer services were quick and explained everything to me
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Julie, thank you for taking the time to leave us a review, this is much appreciated, Thanks Yaz.
Reply from The Guinness Partnership
Hi Tina, thank you for taking the time to leave us a review, this is much appreciated, Thanks Yaz.
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