GT Heritage Reviews 30

I’ve tried contacting you via email re a claim on my warranty but it appears I’ve been blocked since I informed you about my impending claim, waterpump and battery goosed, xk8 LG59YFH the claim is over the poor £500 warranty claim limit but was hoping you may help out, you have my email address p2pphcar, I’m very disappointed as Ashley sounded like a good guy, I await your response via email or text you have both, #update# I finally got through but was informed the company was in liquidation, not a chance of any claim, the good thing is after around £3000 spent the car seems to be ok 🤞🏻I’m sad but not surprised they’ve gone down the plug, I don’t know if it’s true or not as I’m 600 mile away and can only go off what I’m told, I’m just regretful I didn’t read the reviews beforehand

My experience with this dealership has been nothing short of disgraceful. Within days of purchasing a vehicle from them, it became clear that the car was seriously faulty and potentially dangerous. Rather than taking ownership of the situation, GT Heritage has done everything possible to deflect, deceive, and delay.

They have repeatedly lied, made baseless excuses, and refused to co-operate — not just with me, but also with my finance company — in what should have been a straightforward process to resolve a serious issue. Instead, they’ve tried to blame me for faults that were clearly present from the start, showing a shocking lack of integrity and accountability.

Their conduct has caused immense stress, financial hardship, and emotional strain on me and my family. The way they’ve handled this situation is not only unprofessional, it’s downright unethical. Their complete disregard for customer safety and well-being is deeply concerning.

If you value your time, money, and peace of mind, do not do business with GT Heritage. This dealership has proven itself to be dishonest, irresponsible, and untrustworthy. There are far better — and safer — places to buy a car.

Avoid this dealership entirely.

Within six weeks of purchase, the vehicle suffered a complete turbo failure, rendering it undriveable. GT Heritage were informed immediately and instructed me to take the car to a local VAT registered garage to obtain an estimate for the repairs, stating they would sort it out no problem.

Once the inspection confirmed a complete turbo failure and the cost of repair was substantial, their position changed. GT Heritage backtracked and stated their warranty would only contribute £500.

I was then told to take the matter up with my finance provider, with assurances that GT Heritage would liaise with them directly. Despite giving the dealer the opportunity to resolve the issue at an early stage, what followed was evasive behaviour and unprofessional conduct, with responsibility repeatedly avoided and escalation ignored.

An independent inspection confirmed the fault was present at the time of sale. The matter ultimately had to be handled via the finance provider, who carried out a formal investigation and authorised the repairs.

As a result, I was left without a usable vehicle for three months.

This was not resolved by GT Heritage. It required third party intervention to correct a serious fault that existed at the point of sale. Based on this experience, I would strongly advise anyone considering buying from GT Heritage to reconsider.

In August of 2025 GT Heritage purchased my old car via Motorway. We agreed the price offered and the car was collected as planned. They didn’t try to haggle on the day and paid every penny of the agreed amount. So why the 1 star review. Well as part of the transaction they asked me to provide the full v5 as they wanted to fill it out. Apparently they had issues with people doing it incorrectly in the past so preferred to do it themselves. I am aware that it was my responsibility to advise DVLA but I took them for their word. Big mistake. I only realised there was an issue in October 2025 when over the course of a few days I received two driving offence notifications for the old car. Whilst G T Heritage sorted these it obviously showed that the car was still registered to me. G T Heritage advised that they would contact the DVLA to get this changed and backdated to the original date. As I had still not received a partial road tax refund by December I contacted the DVLA. They advised that the ownership details for the vehicle had been amended but the date of the change was November. The suggestion that the date had been amended was incorrect. Having contacted G T Heritage about this they have basically washed their hands of the issue. The amount of road tax I was due back was £60. Whilst they pointed out as I mentioned that notification of the change was my responsibility the only reason I didn’t do it was they asked for the full v5 and confirmed they would do it. For whatever reason they didn’t and have ceased any dialogue. So would I trust them again, not a chance. It will be interesting to see if they reply to this as they haven’t to any of my emails.

Well a reply from G T Heritage. It still completely ignores one key fact which is not arguable. You asked me to provide the full V5 at the time of the sale so that you could fill it out and submit it to the DVLA. I see you have not disputed this or made a comment about it. I trusted that you would do this, you didn’t. It’s as simple as that and now you won’t take any responsibility. Your comments also contradict the emails you sent to me. You say in your reply that the DVLA could not assist you but I have an email from you saying that you had spoken to DVLA and the date of the change of ownership had been back dated. Which is it? Both can not be true. Again a point you have never tried to answer. As I said up to this point I had been more than happy with the transaction. To whoever reads this review this is an honest statement of facts and I’d be astonished if G T Heritage disputed them. If you had simply done as you had said you preferred to do and completed the V5 then none of this would have happened. The decent thing would be to admit this and resolve things amicably but you have chosen not to and to blame me for simply trusting you.

I recently purchased a Porsche Cayenne from GT Heritage and have had nothing but problems since day one and they will not take any responsibility for it. The main problem seems to be lack of fuel causing the car to almost cut out and slow down which is very dangerous. I informed them very early on and they said to get diagnostics carried out on it which I did.

Those tests, including an expensive live drive test, prove beyond doubt that the car has at some time in its recent passed been mapped so as to hide all faults on a diagnostic test. Undeniable proof of this was supplied to GT Heritage and I asked for a full refund, as is my right under the Consumer Rights Act 2015.

However, GT heritage have refused me my right and are insisting that they have the right to investigate and it may take up to two weeks.

In the meantime, I cannot drive the car as, apart from it being unsafe, I am uninsured on it as I am in breach of my insurance as I informed the insurance company that the car had nothing different to it since leaving the factory and this is clearly now not the case as it has been mapped.

Whether GT Heritage knew about the mapping is neither here nor there. They sold me a car using false information and saying everything was perfect with it when it clearly wasn't. I did test drive it but unfortunately due to their very rural location I did not have the opportunity to drive it on anything but country roads.

To sum up, GT Heritage need to take responsibility for their actions and give me my money back. Instead they have refused to deal with me directly and put it in the hands of their solicitors as a delaying tactic when they know they are in the wrong.

I would never buy a car from these people ever again and would strongly advise anyone else not to either. Go to a reputable dealer and at least you will have some comeback should you buy a "dog" of a car like I have.

We Purchased a Car for GT Heritage which broke down after 33 days of own it, GT Heritage did take the Vehicle back and try to fix it under warranty, which didn't work but they kept stating there was nothing wrong with the Vehicle, upon further investigate we found that the Vehicle had been tampered with ie: Some one had turned of the DPF and a list of other issues. In the end we had to get the finance company involve, GT Heritage kept saying there was nothing wrong with the Vehicle even tho there was independent reports stating the problems. It took the Finance company to threaten legal action for GT Heritage to take the car back as per our consumer rights

I would not advise any one to buy a car from this company

We drove an hour and a half after a Zuto representative scheduled an appointment for us to view three Land Rovers at a dealership. I had confirmed with the company earlier that day that we were coming up specifically to view those three vehicles, and that we had an appointment booked for 5:00 PM.

We arrived at 5:15 PM — just 15 minutes late due to traffic and distance — but were completely ignored. No one acknowledged us, and we weren’t even properly shown the vehicles. We couldn’t see them clearly, let alone discuss any details or take a test drive.

Frankly, it felt like a waste of our time, and the lack of professionalism was really disappointing. When customers travel this far with a scheduled appointment, the bare minimum should be common courtesy and basic assistance. We expected better.

Great service and value. No high-pressure selling and a great choice of cars on view. They even fixed a problem (under warranty) no questions asked. I was very happy with the experience overall, especially compared to other dealers I had the misfortune of meeting.

Be very careful if you buy a car from this shower, they will tell you one thing and do another, make sure you throughly check all the paperwork and make sure it’s all in place as once they have your money they really won’t want to know you or fulfill any of their promises
My advice is buy a car from a reputable dealer and not these!! There are always lots of cars exactly what you’re looking for at dealers which will give you a proper service and listen and act on your complaints should you have any
I have bought many cars down the years and never been treated in this way before
Very upsetting, frustrating and in the end a very costly experience for myself
BUY FROM SOMEONE ELSE

Went to view the car and was greeted by Luke who showed me all the details then we went on test drive, I couldn’t find any fault with the car… as hard as I tried. Their was only one thing the front brake were at 35% wear. After a few day of think about it I bought the car and collected the following weekend. Luke kept me up to date on the preparing and they also serviced the car along with putting brand new front brake disc on the car. Collect the car Luke took me through everything. Nearly a week on and the car is a dream (red rs3) I would definitely recommend Luke at GT heritage!!

Where do I start! The guys here have been efficient from start to finish, managed to work a deal together that benefited both myself and them. Arrived was offered coffee as soon as I walked in the door which always pleases me, spent allot of time with Luke who has been dealing with me and his service is second to none, no pressure no in your face tactics or pressure tactics! Absolute pleasure to deal with this company. Even had a text message from them later that evening to ask how my journey home was, considering I travelled 3 hours which makes it that much more special too me! Oh p.s if your really kind they may even let you take a sneaky go on the formula 1 simulator they have! Top marks from me and certainly will do business again!

Great service all around, from inquiry to sale.

Special shout out to Luke, made the process super straightforward.

Great communication and a very all round easy transaction. The car is amazing and just as it was described. Very friendly and helpful staff. Would definitely buy another vehicle from them

I would just like to say what a fantastic company to deal with. The car I bought was an SQ 5 prepared to a very high standard.Luke and his team were very professional from start to finish. The transaction very very smooth including my part ex
5 star service

Great customer service and so unusual today to look at a car without any pressure to buy drove the car then they left us alone to have a think about it wish more garages were like this great experience

purchased a vw golf gti from here and service was absolutely spot on! very quick and friendly 😁

I bought a car 2 months ago from
GTHeritage. I can’t fault the service from
Start to finish. I was made to feel welcome and no pressure to buy at all. My questions were answered and everything was explained perfectly. Would highly recommend.

I have recently purchased a lovely used Volvo s90 over the phone. Communication about the vehicle was spot on. On arrival all the member of staff were brilliant, very friendly. They left me to look over the car in piece and when i was ready all i had to do is sign few documents. The car was really well presented and runs like a dream. This is my third car from GTH, definitely be returning when I in need of a new car.
Thanks to you all

So far so good with my car
Good work came and fitted visor that was missing fingers crossed all keeps fine and dandy but can’t fault the service so far nearly a month with new car

Great experience, lovely team, no pressure sales and very happy with my car, had it a few months now and it’s perfect!