GrubhubReviews 

Absolute trash. Every single time I try them I have issues. It's unfathomable to me that they can change a delivery time to a 3 hour difference & the customer can't cancel. I am so done with them. I have use DD for years and never have such issues. Hate this company & their customer service is useless. 5 dollar voucher for a 40 dollar meal that took 3 hours to reach me.

They were my go to for a long time and then all of a sudden my orders were delayed for hours and then cancelled. I'm not sure if it was the drivers because it wasn't the restaurants. My place of work is out a little bit from town, but it says they deliver there. It happened multiple times, not just once. Have change to a different service and I am very happy with them. DON'T USE GRUBHUB

I will not be using them again. WAY TOO SLOW. Also, by the time I got my food it was cold😡.

Horrible company. They entered the wrong pickup time. Spoke to a representative and then to a manager, but no one could change it to the correct time I entered on the website. They just told me that this is the way it is—no measures to rectify the situation. I will never use them again.

Was a door dash user until I realized GH was free with prime so gave it a try. Absolutely horrible. Ridiculous wait times and had two of my orders cancelled on me after waiting 30 minutes to see what was happening. Happened with two different restaurants days apart. Stated it was a driver issue but showed my driver at the restaurant? When I spoke with customer service was given attitude and was told it couldn't be cancelled. Can only get your money back once the restaurant decides to cancel your order even if they refuse to deliver. Insanity. Needless to say went back to door dash!!

We usually don’t use delivery apps. I generally cook. On Fathers Day we ordered Dad’s favorite pizza. The pizza place doesn’t offer delivery. This was around 6pm. The order seemed to proceed as normal and was with a driver when the status changed back to in the works. At nearly 8 pm they abruptly cancelled and refunded the order leaving us to come up with something else for dinner and gave us no way to review such awful business practices. I called the pizza place and they said they made the pizza and no one picked it up. We will never use this “service” again. I have found no way to review GrubHub on their platform so here is the best place I can think to leave this review. Had I known this was a possibility I’d have never trusted this service for a special occasion. Never again.

The food was completely cold. The orange chicken had concealed into an impenetrable lump. I asked that the order be hand delivered so I would know that it had come. It wasn't. So it stayed out there until it was inedible. $65 thrown away. And they refused a refund because it was written too long after the order.

This was the straw breaking the camels back!! I placed an order with Firehouse Subs through GrubHub, very simple, like most all of my orders. I notice Dejha is the delivery person so was immediately not happy. See she has a practice of NOT paying attention to her job and delivering the wrong persons order, NOT delivering the full order and just NOT giving a rats ass about providing any form of customer satisfaction. The past 3 orders have been delivered by Dejha and ALL were wrong todight makes the 4th and after immediately taking it to GrubHub and having them tell me I was not getting a refund due to too many requests, as if Im the one in the wrong. I am PISSED!! If anybody knows how to get the tips back let me know.

Got a gift card for father's day, tried 17 times to input, never took.followed all instructions. Doordash is superior

I think from my experience today, that grubhub should review what value is the minimum order they will commit to fulfillment. I have ordered between 100$ and 150$,before and they are delivered promptly and successfully. Today i ordered 17.00 + 12.00 tip. The drivers thru them out and took a picture of a tree. I contacted and reordered with a repeat of a tree picture. I wouldn't mind if they refunded my money.

I used grubhub for the first time in months today, 6/21/2026 for Panda Express, the driver did not bring the peach lychee tea that I ordered or the sweet and sour sauce, Grubhub won't refund me, won't return my tip, and won't let me leave a one star review for the driver who should be fired. Don't use any delivery service they all need to be against the law.

Would give no stars if possible. Put my order in wrong for delivery time scheduled. First agent told me to call the restaurant. I questioned this because it was GrubHub delivery not the restaurant. Told me again to call the restaurant. Restaurant tells me no problem they can do it for the correct time. Guess what didn't get updated??? The GrubHub delivery time. I reach out to customer service and agent #2 tells me agent 1 was wrong, the time can't be updated. But also, it's not late because it will be here before the original eta, so they can't give me a refund or at least a coupon, since now they've messed up Father's Day dinner. I type to the second agent how annoying it is to have to chat for issues like this. He tells me there's an 800 number....

I call this number. More of the exact same script over and over again and being told "it's not late" and saying everything BUT admitting they messed up. Hung up on, called back and asked for a supervisor. The "supervisor" said his name was Elijah and refused to give me his agent ID. Took a whole two minutes to get a call reference number (326826064). And guess what? Same exact script except this time I'm told the order was fulfilled. Apparently it was left without the text/call I had put in the drop off instructions since my leg is broken and can't just walk back and forth to check.

Worst. Service. Ever.

I wouldn't give any star but no choice provided. Refuse to refund and only got a store credit. Please do not use this anymore this company stills your hard-earned money

Awful experience with food delivery. Food was either room temperature or cold. Not at all edible. The driver refused to deliver to my apartment for which i I always tip an extra 4 dollars to do. I can not endorce. Also they offered no apology or refund. Buyer beware!

Warning to anyone who follows these people. Be Leary on using their service their drivers don’t check to make sure they have your complete order and when you ask them to refund the missing items they only offer $5 credit even if that item COSTED MORE!! They are a Bunch of thieves!

DO NOT USE! Stay away from this app by all means! They will mess up your order , and they won’t give you your money back and the drivers will steal your order it’s happened to me way to many times and I keep giving them a chance trust me when I say your better off going to pick it up yourself and never using this app EVER!

GrubHub will steal money by denying a refund when their drivers fail to deliver your order. They will seem friendly at first and even offer a $10 bonus for your troubles, but they also make it unaccessible and expire quickly. I lost money on an order where the driver was supposed to receive a code from me... They gave me "store credit" instead of refunding me. That seemed okay at first, but after the 3rd time this happened, it was just a money grab. They refused to send any of my money back to my debit card. They admitted they couldn't contact the driver, admitted the drivers never dropped off the orders, and still refused to give me my money back that they'd collected from multiple orders they failed to deliver (to a very easy to find home address). The whole company is a scam.

Grubhub told me they couldn't get me a refund because my order was marked as delivered more than 24 hours ago, but it still had the damn estimated delivery time from yesterday on the orders screen. THIS COMPANY JUST STOLE MONEY FROM ME AND THEY ARE ALL OF THEM CROOKS.

This wil be the last time I'm using Grubhub. It's honestly a 50/50 toss up on whether or not I'll ever actually get my food.
There's always something wrong with them. Either the damn driver is incompetent (can't drive, doesn't know where locations are, rude, or aggressive). Too many times I've had my orders canceled for no reason and I don't even know if it's the resturant or Grubhub. Today I ordered something SIMPLE (two burger meals, and two pies) from Burger King. Not only did the driver call to tell me it was the 'wrong location' which it wasn't. I can see it on the GPS map they have for Grubhub to track the driver. They even said they don't have my food which made no sense. I even told him the location (which I shouldn't have to) through text because he wouldn't pick up the phone. (Something these drivers don't do ever). I tried ordering again at the same location and it got canceled as soon as the driver got there. (Note these were 70$ orders I got from the same location before in the past, so I am assuming it's Grubhub's fault). I usually defend this service as better than Doordash, but I really can't anymore. Don't bother with Customer Service, they just use AI robots and if they don't, wow. They really are god aweful. I don't know what has happend to Grubhub but it's not worth it anymore. I'm not giving it another chance unless I have something for free or a heavy discount.

It's not even about getting a refund which I have no issue getting. It's the constant BAD SERVICE. If you provide a service, I don't expect to wait a long time just to be told you can't help me or provide said service.

Never received my wendy's order from June 11th. Im still waiting on my refund from them. Their priority deliveries are never on time. They take an hour for anything you order. I won't be using them anymore ever.