Growatt Reviews 

It's been two weeks since I've had a faulty battery. Initially I contacted Growatt who put me in touch with Lingxuan on whatsapp. He checked some things with the battery but couldn't find a fix and said an engineer would need to come to site. That was nearly two weeks ago and no update since. I've tried contacting via whatsapp and emailing multiple times, but don't get any replies. I called Growatt and was told they don't have a date for the engineer and don't know when the issue will be looked at. Terrible service. I'll most likely go through my credit card company to get a section 75 refund as Growatt seem unable to process the warranty claim or provide support.

8 months and no solution...For the 2nd time my Growatt system gives me problems. First the inverter ( 2 months without it), and now I enter in the 6 months without batteries....This says it all isn't?

Lingxuan has been amazing today (contacted me via WhatsApp) after I’d contacted Growatt(UK) with some issues.
2 properties both with issues but our main house had the bulk of them with the main clip resting the cable being the wrong way around in the main electrical meter box.
The other house we wanted to get so it’s exporting and the batteries are loading from the solar when needed but a forced charge last thing at night on the Octopus cost tariff to see it through the night with no pull from the grid to reduce our elderly mums bills as much as possible.
Lingxuan with every issue/question I had, was able to help and guide me. He reassured me that what I was wanting to achieve he could do from his end through their own servers and he did.

He was a pleasure and as a customer with no experience of solar, export, loading and batteries I was out of my depth even though we’ve had both systems in our houses for 2 yrs.
I wasn’t made to feel a lesser person for not know tech speak and he was good at explaining too (all via WhatsApp messages and pictures.
I thought having read all the Growatt Facebook posts looking for any answer, that they’d take weeks to response - nope, the opposite.

UK PHONE number answered with a few rings, great chap took as much info and said an engineer would reach out via WhatsApp to me soon, true to his word an hour later Lingxuan reached out to.

THANK YOU Lingxuan - all problems were happily fixed/programmed/both systems fully checked over.

We changed internet provider, and for the life of me I could not reconnect the inverter unit to monitor our solar intake/output. For 4 months I had been trying and emailing. My installer wanted £200 call out to sort it…..yeah, no thanks.

GroWatt were awful on email. Three times I requested help and heard nothing. HOWEVER, I phoned their uk service line and spoke to a wonderful guy called Ong Eu Jin.

He was SO patient and understanding and stayed, calmly, on the line and talked me through the very repetitive and frustrating task of configuring and connecting….up and down into the loft and codes and buttons and passwords. Trying to talk an idiot (me) through reconnecting must have been frustrating and like talking a toddler down from a tantrum (tears were nearly had I’ll admit); but Ong Eu Jin remained professional and courteous through the whole thing.

I can’t rate his customer service highly enough. I hope his manager can read this. Give that man a raise!!!!! Legend.

Ottimo supporto! Assistenza top!

Jian Ye from GROWATT provided excellence service. Very experienced and explanations very clear

One of the best customer support experiences I’ve had.

I initially phoned in and we quickly moved over to WhatsApp where I was provided with clear instructions and images to try to resolve my problem.

In the end I needed replacement parts and this was all dealt with really well.

Lingxuan was the representative who helped me, he was very knowledgeable, super patient and very polite.

Big thanks!!!

To add to my review below, please look at the response from Growatt, I wrote the problem was caused by a faulty Growatt power meter which they know as they supplied the replacement part under warranty yet they have tried to deflect the blame to the installer workmanship.

My installer is an accredited solar installer, if he diagnoses the issue he does not get paid for his time or effort by Growatt, he either wears the cost or the customer pays.

When I contacted the supplier of the Growatt equipment he did not want to know about the warranty issue, he said get the installer to arrange. The installer was not keen either hence I had to do all the leg work.

If Growatt has installers and suppliers who are happy to arrange warranty work free of charge to the end user then they should list on their website who they are as I was not able to find anyone who would.

I'm not knocking Growatt support themselves, they do provide good support just keep in mind your most likely going to end up having to pay someone to come out to your site to work with them to diagnose the issue to their satisfaction so any repairs done under warranty are likley not to be free of charge to the user.

Fault resolved quickly and efficiently. Thanks

Customer service is completely non responsive. No replies to any of my emails. Problems with app.

Perfect help from the technical support Ayoub happy with that

Customer services non existent. Tried to phone 10 times, someone just puts the phone down. I am not technical and have an issue with re setting the app as changed our Internet provider.
Unfortunately, one of the engineers set up his e mail address in the log in details, not mine when registering ShinePhone app, this is clearly not helping. Can someone please help?

Really nice helpful, knowledgeable, can’t praise Carolina enough

We have a Growatt inverter and battery setup for our solar PV. The only issue I had was with an unwanted export, but I got in touch with their support team via the ShinePhone app and they sent me some new hardware. The system now works flawlessly. The equipment is reasonably priced and you get a lot for what you pay. The app is easy to use and seems to be getting improvements all the time.
All in all, very happy!

Our Growatt inverter died after 4 years (within warranty). It took Growatt 2 months to find a suitable replacement unit for us. During that time, we had to buy energy from the grid, during the hottest part of summer with 30+C temperatures and our ducted aircon uses a lot of energy. Despite their warranty quoting Australian Consumer Law where it says that they will compensate for losses under the warranty, they are flat-out refusing to compensate us for the energy we bought to cover the time where they couldn't supply a replacement inverter, which is unlawful. Also, the replacement inverter doesn't come with a new warranty - it continues the warranty from the original inverter, which means if our replacement inverter also dies in the next 4 years we are out of luck and would have to buy a whole new inverter. Also, the replacement inverter didn't come with a dongle to transmit information to the related app to monitor usage and any outages, which the original inverter came with, so we don't consider that a like-for-like replacement. All in all, the experience has been very poor and we're once again warned about using inferior-quality hardware as it's rarely worth it.

I had my solar system installed 18 months ago and recently added a second battery.
Couldn't find references to the second battery in the Shinephone app, so contacted Growatt technical support.
They advised that the second battery couldn't be seen online. A technical engineer contacted me within 10 minutes and further to some pictures he requested, he could see that an ethernet cable was missing between the batteries. (Missed by the installer).
Fortunately I had one of my own and the engineer guided me through the process of getting it to work.

Apparently this model of battery doesn't show increased battery capacity on the app, so that's a bit of a let down.

All in all fixed within 15 minutes 👍

I have been operating a small Growatt system for two years. The setup via the app and the Shine WiFi-X was straightforward and easy to complete.

The switch from WiFi to the LAN-X data logger also worked smoothly. So far, the system has been running flawlessly. My only criticism is the customer support – getting in touch seems nearly impossible, as they simply do not respond to inquiries.

I wanted (and still want) to change the password of the LAN data logger, which does not seem to be possible in the user interface. According to the Shine app, this should be possible, but the relevant settings cannot be accessed because the Growatt password (Growattjjjjmmdd) does not work. Unfortunately, there has been no response from support regarding this issue.

There is also no reply to improvement suggestions, such as allowing devices to connect via LAN in general. Likewise, there is no response to the question of whether and when the inverters will receive a software update and at what intervals.

Despite this, I am still satisfied with Growatt products. The switch from the Growatt 600MT-L to the Neo and Noah is already planned – even though it is disappointing that a LAN connection is not supported.

Hybride omvormer blijkt dus niet met derde partij accu's te werken terijl ze dit nergens vermelden.
De omvormer laad de accu dus niet op, service is zeer slecht ze hebben geen kennis bij service center over hun producten, vraag je om de garantie op te eisen wuiven ze dat weg en zeggen ze dat bij de andere partij ligt.

Dear growatt on your own site, type in sph3600 series and pls read the part system flexibility it says it supports lead acid and Lithium battery...... there is nothing that's says you need a growatt battery.
And 2nd my installer who has dozen of growatt inverters says its broken and I need to claim warranty then I ask for warranty and I got very rude employee on the WhatsApp chat.

Great service

Our installer let us down on the ticket we raised. Contacted Growatt directly and they resolved it in good time.

Very knowledgeable trainer.
Responded to all my technical questions.