Group 1 Automotive UK Reviews 

4 weeks later and no response

Hi, i was pleased to get a reply from Jaguar who seemed to be working towards a solution. I did send my complaint as advised on 18th June but still no reply !

alan parr
68 reviews
GB
Rated 1 out of 5 stars
Jun 17, 2026
Firstly may i add that at nearly 70 and…
Firstly may i add that at nearly 70 and with a brain tumor I do not need this added stress and anxiety.
My car is well maintained and just recorded 15,000 miles.
At the weekend the yellow transmission light appeared and i called out green flag who diagnosed the Alternator needs replacing.
He felt this was unusual for a car with such a low mileage and online reports echo this and state they should last 80,000-150,000 miles.
I reported this to my local chester dealership who want £420 to diagnose the fault, whereas the wolverhampton dealership want just over £200, why is there such a large discrepency ?
We need the car on the road urgently for us both to attend hospital appointments etc. I am speaking to trading Standards who are giving me good advise. They add that i should also be compensated for getting the car to the dealership and the fact i cannot drive to the airport for a holiday tomorrow, so we now need to spend £200.00 on a taxi ! Please can you respond urgently.
I have proof in the form of photos of the warning lights if required. reg if required is BV21 UOR

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Reply from Group 1 Automotive UK

Jun 18, 2026
Morning Alan

Thank you for taking the time to share this, and we're sorry to hear about the stress this situation has caused you, especially given your health circumstances and the importance of having reliable transport for hospital appointments.

This is not the experience we want for any customer.

If you're able to contact us directly at complaints@group1auto with your full name, contact details, and any reference numbers so we can review the situation with the senior management team and work toward a resolution.

Thank you again for highlighting this, we will do everything we can to resolve it swiftly.

Kind Regards

Abysmal experience, told servicing would be free over the phone and then charged through the roof in branch. Would not recommend under any circumstances, will never take out a service plan again. Chris the customer service manager is particularly rude and unhelpful.

Wokingham Site: visited week 22-25 June 2026

First Impressions: This site has well positioned disabled parking by the entry way into the site, which is a breath of fresh air compared to other sites who like to hide theirs!

The staff are very polite and approachable. David Walsh - the salesman who spotted my husband and I when we were wandering around the lot trying to locate a bright yellow Ford Puma Gen-e (😂) - was very informative, and he was able to help us find the same model, much closer to the building for us to look around it (it was also in a less vibrant colour!).

Given my unease with driving in unknown areas, and the circumstances behind why we were looking to buy, he went out of his way to enable my husband and I to test drive a demonstrator car which allowed me to get a feel for the car in a more relaxed environment, on roads well known to me. That meant that I could concentrate on both the roads and the car, rather than worrying about getting lost (I have no sense of direction, and stick to driving locally for the main part as I still require a car for family reasons).

Whilst the models available at the time did not have the necessary extras (360 degree cameras and the heated seats needed for my mobility issues), they were willing to discuss the option of transporting a model with this kit from another site - which would have required them to take on ownership of it - as well as keeping an eye out for another car with the required kit.

I cannot fault the customer service provided on both occasions, and the helpfulness of the staff members I had contact with. They provide approachability without the pressures of a hard sell, making your experience as stress free as they are able.

I would recommend this particular site to others.

I had a really good experience from these folks. Prior to purchasing the staff member Ash was very communicative and responsive to my emails and questions. On site the car was prepared nicely, showed to me in a separate room so I could check over the vehicle, and then we did the part exchange and paperwork which was completed efficiently. Highly recommend based on my experience.

Dealing with Porsche Centre Portsmouth was a delight - helpful, friendly and professional, nothing was too much trouble. They sourced a new car super quick (in days not months) and were brilliant at answering queries and assisting with follow ups. Jose Galego in particular was a superb sales manager, and I would fully recommend him and his colleagues in the future.

Fantastic experience with Simon Foster at VW Macclesfield supported very well by Alexander Evans. From start to finish the buying experience was simple, the price was very competitive and Simon was thoroughly professional from Payment to vehicle collection.

3rd purchase of new car, very pleased with the deal, always buy with Marcus Broad as very friendly spends the time explaining everything I need to know, also all the staff are very friendly. Would probably be easier to use my local vw branch but as Lowestoft has been so friendly and never feels like they are hard selling. I had one issue with the first car I purchased which was 2nd hand but it was swiftly sorted out to my convenience without having to drive back to Lowestoft which is another reason for going back as the after sales and services seem to also be faultless.

Restored my faith in customer service

Group 1 in guilford i went to buy car and the staff were very friendly and helpful such a pleasant experience highly recommended thank you mr Thomas

I’ve been with Toyota now for 6 years and have even got the EMac service. No problems until…

I received an email off them after my service and MOT to say it’s a courtesy email asking if I would like to bring my car in and they will look at the minor faults so it will save me money in the long run. I jumped at the chance then the problems began.

The actual link wouldn’t work and just highlighted the logo bigger. I then emailed a member of staff and he unfortunately couldn’t be arsed getting back to me. I then went to the Toyota place and showed the girl the problem with the link. She said a member of staff will be with you shortly, this turned into 15 minutes whilst staff seemed to walk around on mobile phones and customers got served before me even though I was there first.

I then walked out and emailed Toyota’s main page. I got a reply saying my complaint will be forwarded on to the manager at Toyota and they will get back to you. Did they? Did they hell. I’m seriously considering cancelling my eMac direct debit as there’s just no customer service and I’m just so annoyed at the messing around Toyota have put me through.

I’ve had no problems with Toyota until this. Not acceptable.

The staff was lovely, Kimberly was very helpful .

Great after sales by the site manager Graham,I think I should leave a review more often .The experience from this dealership is outstanding so we been with them and not go to our local in Liverpool.You are looked after and treated politely and professionally by all the team

Top class service from Group 1 Motorrad very happy with them 🏍️with drew my initial response as they now resolved my problem 🏍️Brilliant 👍👌🤟

Jack Harrison-Ord was amazing! Friendly and informative without hard selling, it was honestly refreshing! Ive not had a VW before and he explained all the features and how that would compare to my current car. He reassured me about any concerns I had and made the whole thing incredibly straightforward. He has been an absolute pleasure to work with! Thank you so much again Jack!

Purchased a used Volvo V60 back in March 26, initial experience of the sales staff was positive, friendly and helpful. After collecting the vehicle experienced two issues.
Firstly purchased the paint protect from the dealer, the paint protection/ceramic coating was fault with various marks over the vehicle, after contacting the dealer they did refunded cost of the coating finally as the product which was applied was applied correctly. Was inconvenient as needed to find company to remove faulty ceramic coating and reapply new ceramic coat which cost more than the refund I received plus time to inconvenience complete process.
Secondly, dealer made an administration error and completed the V5 log book in a different customers name and address. After alot of back and thought with the dealer and the DVLA, I managed to sort new V5 log book with correct information with the DVLA at a cost of £25 after 12 weeks after the purchase of the vehicle. Still waiting for the reimbursal of the £25 from the dealer due to their administration error.
Happy with the car, as described and priced well, just a shame about the after care from the dealer and problems experienced which should have been easily fixed, shouldn't have happened.

Put car in for service and technician sent a video saying that gearbox oil, haldex oil and brake fluid all needed changing at a cost of several hundred pounds . Luckily I recalled that these had all been done by the same garage 3 months earlier so I cancelled that! Check carefully that recommended work actually needs doing.
Happy with previous experiences but this has made me ultracautious for future.

Arrived for a test drive booked a week before. Was denied a test drive, wasn't even shown around the car from outside! Left with less information I could have got from the website sked for business pricing and they basically just said no, even though this is freely available on line. Was hoping the Defender would be my next car but definitely not now if this is how they treat customers. Back to Mercedes lol

Great customer service from Kayleigh and the team and wouldn’t hesitate to recommend!

Poor customer service advisor not listening to what was needed no communication no phone calls answered or returned work not completed as requested

Recently had my Audi serviced at Watford. My service adviser Bhavesh was excellent in making sure everything went smoothly from start to finish, keeping me informed as necessary of progress.