Sally at Chester dealership has recovered my review from poor. She has been super helpful, gone out of her way to make my life easier with the hiccups encountered with my repairs (3 attempts at fixin... See more
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Review summary
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Amazing experience from the very beginning. From my first phone call to collecting the car, everyone at Lexus Derby was friendly, professional and helpful. Owen made the whole process very easy and... See more
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Excellent company, took in Toyota Yaris Hybrid for a free battery check. Had a free coffee while I waited for 30 minutes. Engineer reported the battery was fine, just needed a full charge. If any pr... See more
Company replied
I just wanted to say a big thank you to Rubia for the great service. She was really friendly and easy to talk to, and made everything feel simple and relaxed rather than stressful. She took the t... See more
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Company details
Written by the company
Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK. Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
Contact info
Group 1 Automotive, First Point, St Meonards Road, Allington, ME16 0LS, Maidstone, United Kingdom
- www.group1auto.co.uk
3.7
Average
21K reviews
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Not the level of service I would expect…
Not the level of service I would expect from an Audi dealership.
10 July 2026
Reply from Group 1 Automotive UK
Hello Matt,
Thank you for your feedback. We are sorry to learn that your experience did not reflect the level of service you expected from an Audi dealership.
Customer satisfaction is extremely important to us, and we are disappointed to hear that we have fallen short of your expectations on this occasion. We would welcome the opportunity to understand more about your experience and investigate the concerns you have raised.
If you would be willing to contact us directly at tellusmore@group1auto.co.uk with your details, a member of our management team would be happy to discuss this with you and work towards a resolution.
Fast and reliable service.
Fast and reliable service when purchasing a vehicle from them. Provided clear information and made me feel very comfortable throughout this whole experience. I dealt with Ryan Sandland and he was very professional and helped me in any way possible to achieve a pain free purchase.
14 July 2026
Reply from Group 1 Automotive UK
Afternoon Mr Barber,
We're so pleased to hear that your vehicle purchase was fast and reliable. It's wonderful to hear that Ryan provided clear information and made you feel comfortable throughout the experience. We're delighted that he was professional and helped ensure a pain-free purchase.
Thank you for your custom, its really appreciated, enjoy your new vehicle and we very much look forward to seeing you in the future.
Kind Regards
Group 1 Automotive UK
Worst customer service I have had in 34…
Worst customer service I have had in 34 years. You can not speak to anyone about a complaint. The Bolton VW dealership doesn’t return calls. We have been missold, lied to, and the car requires work under warranty and they don’t return calls.
I’ve raised 2 complaints via online forms and emailed direct to customer services with the complaint and not had a response. You can’t find a phone number to call other than the dealership.
I’ll be writing to the CEO and VW UK now.
1 July 2026
Unprompted review
Reply from Group 1 Automotive UK
Hello Andy,
Thank you for taking the time to leave your feedback. We are very sorry to read about your experience and the concerns you have raised.
We appreciate how frustrating it must be to feel that your calls and complaints have not been responded to, particularly when you are experiencing issues with your vehicle and are seeking assistance under warranty. The level of service you describe is certainly not the experience we aim to provide.
We take allegations of mis-selling, poor communication and unresolved warranty concerns extremely seriously. We would like the opportunity to review your complaint thoroughly and understand what has occurred. If you have not already been contacted, please email your vehicle registration number and contact details to our Customer Experience team at complaints@group1auto.co.uk, quoting this review, so that the matter can be escalated and investigated by management.
We sincerely apologise for the frustration and disappointment caused and would welcome the opportunity to restore your confidence in us.
Highly recommend Claude
Highly recommend Claude. He was very professional and helpful. Excellent service by Audi Watford.
11 July 2026
Reply from Group 1 Automotive UK
Hey VS,
We're delighted to hear you had such a positive experience with us. It's wonderful to know that Claude provided professional and helpful service. We truly appreciate your kind words.
Kind Regards
Group 1 Automotive UK
Faultless service
You can book and confirm online, and use the self service check in. Quick and easy to use. Always somebody on hand to help.
Servicing faultless, love the inspection video they send you. Well worth the money. I wouldnt take my car anywhere else. Top notch.
13 July 2026
Reply from Group 1 Automotive UK
Hi Bev ,
We're so pleased to hear that our online booking and self-service check-in were quick and easy for you. It's wonderful that our team was always on hand to help and that you found our servicing faultless, especially the inspection video. Thank you for your kind words and for recommending us!
Kind Regards
Group 1 Automotive UK
my ancient polo repaired!
Took my ancient polo in for a very troublesome problem. It was diagnosed very quickly and repaired with no fuss. Staff were friendly, helpful and efficient, nothing was too much trouble. I'm thrilled.
13 July 2026
Unprompted review
Reply from Group 1 Automotive UK
Hey Minty,
We're so pleased to hear that we could quickly diagnose and repair the problem with your vehicle without any fuss. It's wonderful to know our staff were friendly, helpful, and efficient, and that you're thrilled with the service.
Keep on rolling that Polo!
Kind Regards
Group 1 Automotive UK
I was very happy with the service I…
I was very happy with the service I received from all concerned with the servicing of my car. Thank you.
8 July 2026
Reply from Group 1 Automotive UK
Hi Susan
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you were very happy with the service you received from everyone involved in servicing your car. We truly appreciate you taking the time to share your positive experience with us.
Kind Regards
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Hey Dora,
We're so glad to hear that you felt well-informed. Providing clear and helpful information is very important to us, and we appreciate your positive feedback.
Kind Regards
Group 1 Automotive UK
Waiting Appointment
Booked in for waiting appointment that seemed to run well to the time indicated. All work completed as discussed at time of booking and a clear explanation given on collection.
8 July 2026
Reply from Group 1 Automotive UK
Afternoon Stewart
We're delighted to hear your appointment ran smoothly and the work was completed as discussed. We appreciate your kind words about our clear explanations.
Kind Regards
Group 1 Automotive UK
Disgraceful sales service
Disgraceful service, twice I've placed a deposit on cars within Group 1 in the last 2 weeks with the second one having a finance proposal in place only to be told the cars are no longer available.
I will never deal with Group 1 again.Both Nottingham and Liverpool operate very questionable practices in my book. As soon as they think they can sell at a higher price elsewhere they pull the plug.
11 July 2026
Unprompted review
Reply from Group 1 Automotive UK
Hi Stuart
Thank you for sharing your feedback, and we are sorry to hear about your frustrating experience. We understand how disappointing it must be to have deposits placed and finance proposals in place, only to be informed that the vehicles are no longer available. This is certainly not the impression we wish to create, and we sincerely apologise for the inconvenience and upset this has caused.
Kind Regards
Group 1 Automotive UK
ID 3 on their sire, but hiding information…
Was looking at an ID 3 on their sire and notices they had stuck a piece of black tape on the drivers display to hide the efficiency of the car. Looked at other cars at the dealer and every other VW EV (i didn't check non VW cars) had the drivers display either off or obscured. VW have a history of CO2 efficiency defeat devices and these dealers seem to think it's acceptable to hide information from prospective customers. Will certainly not be buying from a business that thinks hiding information is acceptable.
12 July 2026
Unprompted review
Reply from Group 1 Automotive UK
Good Afternoon Mr Atkinson,
We appreciate you taking the time to share your observations regarding the display on the ID.3 and other EV models. We are looking into this matter to understand why the displays were presented in that manner and to ensure transparency for all prospective customers. Your feedback is valuable as we continuously strive to improve our customer experience.
If you would like to discuss this further, please contact us directly at tellusmore@group1auto.co.uk with your full name, contact details, and any reference numbers so we can review the situation with the senior management team.
Kind Regards
Group 1 Automotive UK
Great service from beginning to end
Great service from the staff, and also with Audi Hatfield dealing with my cars servicing needs!
I wouldn't hesitate visiting for any issues I had.
10 July 2026
Reply from Group 1 Automotive UK
Thank you for your review! We're thrilled to hear about your positive experience with our staff and Audi Hatfield. We always strive to provide top-notch service for our customers. See you soon for any of your car servicing needs! Kind Regards, Group 1 Automotive
Reply from Group 1 Automotive UK
Hi Mel. We're thrilled to hear that your experience with us was first-class from start to finish. We pride ourselves on delivering exceptional service every time. Thank you for choosing us! Kind Regards, Group 1 Automotive
Relentless sales manager
Relentless sales manager, intent on getting you to take out finance even though you can pay cash!! They get paid by Black Horse for doing this. Read all paper work thoroughly before signing as we were presented either incorrect details on more than one occasion.
8 July 2026
Reply from Group 1 Automotive UK
Hi, thank you for taking the time to leave a review. We are sorry to hear that you were dissatisfied with your experience.
We understand your concerns regarding the finance options discussed during your purchase journey. Our teams are committed to presenting customers with all available purchasing options, including both finance and cash purchases, so that they can make an informed decision based on their individual circumstances. However, we appreciate that you felt the approach taken did not meet your expectations.
We are also concerned to learn of your comments regarding the accuracy of the documentation presented to you. Ensuring all paperwork is clear, accurate and fully explained is an important part of the sales process, and we regret any confusion or frustration caused.
We would welcome the opportunity to review your experience further. Please send us an email to tellusmore@group1auto.co.uk with your contact details and the dealership you visited so that the management team can investigate your concerns.
Outstanding Performance and…
Outstanding Performance and efficiency.i had a sit and wait service nice environment and the time waiting flew past the refreshments and fresh fruit cakes and biscuits were quality. Ellie was he person looking after my service appointment was exceptional a real gem for the business.
10 July 2026
Reply from Group 1 Automotive UK
Hi Darren. Thank you for the amazing review! We're thrilled to hear you had an outstanding experience at our business. Our team takes great pride in providing efficient service and creating a comfortable environment for our customers. We'll be sure to pass along your kind words to Ellie, she truly is a gem on our team. We hope to see you back soon! Kind Regards, Group 1 Automotive
A worthless parts warranty
10 months ago Group 1 Swindon fitted a new clutch in my VW Golf. That clutch has now failed - it is still within warranty. When I tried to book the car in I was told that the first step was a dignostic test and none were available until October, in three months time. I can't, of course, get by for three months without a car so I have part exchanged it (at a poor price). A three month wait is absurd under any circumstances. In my case it meant that the parts warranty is effectively worthless. At the very least Group 1 should warn clients of this possibility.
2 July 2026
Unprompted review
Reply from Group 1 Automotive UK
Hello James,
Thank you for taking the time to share your feedback. We are sorry to learn of your experience and appreciate your frustration.
We recognise how inconvenient it must have been to experience a clutch concern within the warranty period and then be advised of a delay in diagnostic availability. We fully understand that being without a vehicle for an extended period is not practical and can significantly impact day-to-day life.
Whilst warranty repairs are subject to inspection and diagnosis before any warranty claim can be assessed, we appreciate that the wait time you encountered did not meet your expectations. We are particularly sorry to learn that this ultimately influenced your decision to part exchange the vehicle.
We take all customer feedback seriously and would welcome the opportunity to review the circumstances surrounding your case in more detail. If you would be willing to contact us directly at tellusmore@group1auto.co.uk with your vehicle registration and preferred contact details, a member of our management team will investigate the matter and discuss your concerns further.
Excellent service
Excellent service from Usmann at VW Bolton. Very professional, friendly and helpful.
10 July 2026
Reply from Group 1 Automotive UK
Hi Caroline
We're glad you enjoyed your experience with us. We appreciate your kind words about Usmann and his professional and helpful service. We'll pass on the comments so he is fully aware.
Kind Regards
Group 1 Automotive UK
Quoted £210/hour for inspection
I am extremely disappointed with my experience at BMW Norwich.
I took my car in for an inspection on 28 May, and I was told that there were no faults apart from a washer repair. The repair cost quoted by BMW was very high, so I decided to have that work carried out by a local garage instead.
I returned for another inspection on 9 July, and this time I was told that my 2025-registered car had significant issues, including claims that paintwork had been carried out previously. This was very surprising and concerning for such a new vehicle.
The day before the inspection, a warning message appeared on my dashboard stating "Driver restraint system restricted." I reported this to BMW as it is clearly a serious safety-related issue. However, instead of investigating it under warranty, I was told that the vehicle showed signs of previous work, including tape being found and components allegedly being tampered with. I have never had any such work carried out on the vehicle.
I was then quoted over £210 per hour simply to investigate the fault, with an estimated four hours of diagnostic work. On top of that, I was told that my warranty had been voided, despite the car being practically new.
This is not the level of service I expect from an authorised BMW dealership. A fault relating to the driver restraint system is a potential health and safety issue and should be taken seriously. Instead, I felt my concerns were dismissed, and I was left facing excessive diagnostic charges and questions about my warranty without satisfactory evidence or explanation.
Overall, this has been a very disappointing experience. I expected professionalism, transparency, and support from an authorised BMW service centre, but unfortunately, I received the opposite.
9 July 2026
Unprompted review
Reply from Group 1 Automotive UK
Hello Shivam,
Thank you for taking the time to share your experience. We are sorry to learn of your disappointment and appreciate the concerns you have raised.
We understand how concerning it must have been to receive conflicting information regarding the condition of your vehicle, particularly given its age and the warning message relating to the driver restraint system. We also appreciate your frustration regarding the proposed diagnostic charges and the discussions surrounding warranty coverage.
At BMW Norwich, we aim to provide clear, transparent advice based on the findings available at the time of inspection. However, we recognise that, in your case, the outcome of your visits has left you feeling unsupported and dissatisfied, which is not the experience we strive to deliver.
As we take concerns regarding vehicle safety, diagnostics and warranty assessments very seriously, we would welcome the opportunity to review the circumstances of your case in greater detail.
If you would be willing to contact us directly at tellusmore@group1auto.co.uk with your vehicle registration and contact details, a member of our management team will investigate the matter and discuss your concerns with you.
Thank you again for bringing this to our attention.
Audi Cheshire Oaks poor sales team service
Audi Cheshire Oaks: very poor sales team service. Messed around with backtracking over things said at several points during the process of trying to by a used car from them. After several phone calls and trying to rearrange things on my side to fit in with their processes I was then told they couldn’t sell me the car as someone had just come in and bought it, this despite being told earlier that day that the car had been put on hold so no one else bought it whilst we were discussing arrangements for purchasing it. Very unhappy. Do not recommend.
9 July 2026
Unprompted review
Reply from Group 1 Automotive UK
Good Morning,
We're sorry to hear about your very disappointing experience with the sales team and the issues you encountered while trying to purchase a used car. This is certainly not the standard of service we aim to provide, and we take your feedback very seriously. Your comments have been shared with the relevant management team for immediate review and action.
Kind Regards
Group 1 Automotive UK
Mercedes of Hertford.
Mercedes of Hertford.
What a fantastic experience!
Simon in sales was outstanding, nothing was too much effort.
Had a small warranty issue which was handled brilliantly by Liam Gallagher in service...super quick and efficient, most grateful for the help.
Cannot recommend this dealership enough.
8 July 2026
Unprompted review
Reply from Group 1 Automotive UK
Afternoon Trevor
We're so pleased to hear about your fantastic experience! It's wonderful that Simon and Liam on our sales and service teams provided such outstanding and efficient support. We truly appreciate your high recommendation.
Kind Regards
Group 1 Automotive UK
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