Groomit Reviews 

304
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers frequently praise the professional staff for being exceptionally gentle, highly knowledgeable, and wonderfully caring with their beloved pets during every grooming session. People deeply appreciate the fantastic convenience of the mobile pet grooming service, noting that their animals consistently look wonderful and remain very calm and comfortable throughout the entire process. However, some people mentioned that the pricing is quite high and can unexpectedly exceed initial service estimates or personal budgets. Others experienced frustrating scheduling issues, highlighting specific instances where appointments were completely missed or staff members arrived extremely late without proper communication.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional and caring... See more

Service

Customers report overall satisfaction and positive experiences with the service. People note that the booking... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of experiences. Many consumers... See more

Product

Reviewers mention positive feedback about product, noting that matted clumps were removed quickly. Consumers... See more

Price

Users describe ambiguous interactions with price, noting both positive value and significant concerns. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was great, but the pricing is a little too high for us. Our groomers were fabulous, and Sir Bentley enjoyed the experience. I was a little anxious after reading some of the reviews, but our gro... See more

Rated 5 out of 5 stars

I got really lucky when Kimberly was assigned to my “Copper” by Groomit. This was Copper’s first grooming experience and I felt such a huge relief that it appears Copper was very comfortable with Kimb... See more

Rated 5 out of 5 stars

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the ha... See more

Rated 5 out of 5 stars

My groomer Alberto always comes on time ,is professional and very knowledgeable about grooming little Bobbie. By offering mobile grooming for me is very helpful as I am my husband's fulltime caregiv... See more


Company details

  1. Pet Store

Information provided by various external sources

When it comes to dog grooming in New York City, grooming your dog at home with Groomit is your best choice. Our NYC in-home dog grooming service is convenient, safe, thorough, and offers the least amount of stress for your dog when it comes time to sit through another dog haircut! Schedule convenient within the Groomit App


Contact info

4.2

Great

TrustScore 4 out of 5

304 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(304)

118 reviews in the last 12 months

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Rated 5 out of 5 stars

Less anxiety for our cat!

It is not only convenient to have a mobile pet grooming service, but it saves our cat from all the anxiety of car travel. Plus, our groomer, Dana is amazing!

15 October 2025
Rated 3 out of 5 stars

Great groomer, not so great service.

Firstly, my groomer was great. Communicated well, showed up when expected and did a great job.
The service however was not great. I created my account and completed my profile with me and my dogs info. My groomer showed up expecting a cat. I don’t know where or how I booked a cat groom for my dog but it happened.
To remedy this they cancelled the appointment I already paid for, 5 to 7 business days to be refunded. They then booked and charged my for the new appointment. That was last Saturday. It is now Friday and still no refund.
Again, the groomer did great. But I want my money back.

18 October 2025
Rated 5 out of 5 stars

Great Service

The service is convent and can watch while your dog is being groomed. I have had the service twice and each time groomer has been great. I strongly recommend your service.

17 October 2025
Rated 5 out of 5 stars

A very confident thumbs up

Great experience. Easy to book. Groomer was absolutely lovely and I could tell that she enjoys her job because the kitten looked adorable! Definitely recommend!!!!

9 October 2025

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