Greenpoint Car Sales Reviews 

182
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, clear communication, and willingness to provide detailed vehicle descriptions and walk-around videos. Many people also appreciate the convenient home delivery service, noting that cars and vans arrive on time, are spotless, and match their online presentations. Some reviewers were not happy with mechanical issues, mentioning that vehicles broke down shortly after purchase or developed serious engine faults. A few customers also described frustrating experiences when trying to resolve these problems, noting difficulties with after-sales support and returning faulty vehicles.

What people talk about most

Product

Clients share ambiguous opinions on product as many reviewers express great satisfaction, reporting that... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful communication,... See more

Delivery service

Customers had positive experiences with delivery service, highlighting that vehicles were brought directly to... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight purchasing vehicles in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Richard. I don’t have much knowledge when it comes to cars, so I was definitely coming from a place of uncertainty, but he made the whole process feel easy and re... See more

Company replied

Rated 5 out of 5 stars

Richard was outstanding from the start. Clear communication, transparent and speedy description and photos of the car. He went above and beyond. The after sales customer service was the best I ha... See more

Rated 5 out of 5 stars

William was brilliant from day one to delivery. Sent pics of van and a walk round video. Van was delivered by Richard a few days later and was exactly as shown. Fab experience will definitely reco... See more

Rated 5 out of 5 stars

William and Richard from Greenpoint Car are very helpful specialists in their field. I recently bought a vehicle there and had it shipped to Germany. They even picked me up from the airport to collect... See more

Company replied


Company details

  1. Car Dealer

Written by the company

We are a small family business with lots of experience and dedication determined to make your buying experience a happy one. With over 30 years experience successfully buying and selling used cars you can feel very confident purchasing from us. We hand pick the cars we buy for you to purchase. We collect our cars from all over the UK often driving them 100 + miles back to our office in Epping, Essex. We will personally deliver and drive our cars anywhere in the UK free of charge, further reinforcing how confident we are with our stock. Feel free to contact Richard anytime and you will receive a speedy reply. 07770 858386. Call, text or WhatsApp welcome.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(182)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

A brilliant family business

I purchased my Citroen Berlingo without seeing it. When Richard delivered it, the car was exactly as described and perfect for what I wanted. When there was a slight problem about 6 weeks later it was dealt with really well. A brilliant family business with everything done efficiently and with a smile.
Thank you

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Richard at Green…

I highly recommend Richard at Green point car sales - he clearly knows what he’s talking about and sold me an excellent Freelander 2. It was as described and he delivered it within a couple of days. I have bought many cars over the years and this is the best used car transaction that I have done. I highly recommend him.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

When I made that first call regarding…

When I made that first call regarding the car. I asked if I could take a test drive. After the test drive I felt reassured that this is the car I wanted to purchase. After payment and MOT the car was delivered to the front of my house and I was very pleased with it. Thanks for a not so stressful experience.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I am so so Happy with the level of…

I am so so Happy with the level of service and communication between myself and green point car sales! The car drives absolutely faultlessly and I don’t have any complaint. Thank you so much green point car sales I really appreciate you so much!!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Having just bought a car from Greenpoint I can say I have been very happy with the whole process, communication was brilliant, sent loads of photos and videos, delivered on time, given plenty of time to drive and inspect car. I would definitely recommend

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great buying experience

Very pleasant experience with Richard at greenpoint car sales. We were looking for a Saab 9-3 and he was very knowledgeable about the car and sent me lots of pictures and video. He drove the car directly to my house once we decided we wanted to go ahead with the purchase at no extra charge. The car came valeted, full spotless mot and we are very happy with it. Would totally recommend Greenpoint if you’re looking for a nice reliable car and great service.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Found the car on Autotrader and messaged Richard on WhatsApp, responded straight away and was nice and polite, manage to put a brand new MOT on it and even showed me that the car originally failed but fixed it again, and then drove 100+ miles to deliver the car to me with still free delivery, and even put petrol in the car for me, definitely recommend to anyone buying a car no matter how far they are and they won’t disappoint!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

First class service start to finish

Richard was outstanding from the start. Clear communication, transparent and speedy description and photos of the car.

He went above and beyond. The after sales customer service was the best I have ever received and he honoured everything he said he would.

I cannot recommend him and Greenpoint Car Sales enough

13 June 2026
Unprompted review
Rated 5 out of 5 stars

From finding the van online,to initial…

From finding the van online,to initial contact and all the way through, communication was 1st class,then from getting mot done to delivering my van to me was all smoothly done,thank you Richard & Co for the new van,will be recommending you to friends cheers

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Richard was very helpful

Richard was very helpful and informative . He was happy to answer any questions I had about the car . He was happy to facilitate a viewing and was willing to deliver the car although also happy for me to collect .

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Alan for the purchase of my…

Thank you Alan for the purchase of my partners transit custom van, everything you said you would do you did, including coming out of your way to drop the van off to us. Very trustworthy and professional. Thanks again for you help.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpfull and trustworthy.

Richard was extremely helpful and understanding as my son’s bank through a spanner in the works. Vey fast delivery. Would definitely recommend green point to anyone after a car.

17 May 2026
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Thank you Alan. I hope Harry enjoys the Polo and lessons go well. Here if you need me.

Regards

Richard

Rated 5 out of 5 stars

Amazing turnaround from first interest…

Amazing turnaround from first interest phone call to delivery. Around 4 hours. For age and mileage car was in pretty good condition, as advertised. Drives well. Richard was great with communication. Would recommend.

9 May 2026
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Thank you David. Glad to hear you're enjoying the Zafira.

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