Greenlight Motors Reviews 

692
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them through the entire car buying process, ensuring everything feels smooth, transparent, and completely stress-free from start to finish. Consumers are also very happy with the overall user experience, noting that vehicles often arrive in immaculate condition, matching their online descriptions perfectly. However, some customers also noted significant issues with aftersales support and communication when unexpected mechanical problems arose shortly after purchase. Some reviewers experienced frustrating delays, poor responses, and unhelpful interactions from the customer care team when trying to resolve complaints about faulty vehicles.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful and professional... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions about their... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split experiences regarding... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth, easy, and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazed by the quick,efficient and professional service I received from Greenlight motors and more specifically from Alex. He kept me updated from the minute the sale went through in regards... See more

Rated 5 out of 5 stars

Myself and my husband bought an Audi 20 plate Q5 from green light motors. The service was amazing overall. We had a slight issue with the car and Tammy was first point of contact and really ensured... See more

Rated 5 out of 5 stars

Friendly, Patient and Accommodating I applied to greenlight after spotting a car I was after at their showroom, however it had unfortunately sold, but I needed finance anyway. From start to finish "H... See more

Rated 5 out of 5 stars

I’m not usually one to write reviews, but Greenlight Motors deserve a shout out. We’ve never bought a car from a non-mainstream garage before, but Greenlight had the vehicle we wanted. We went... See more


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4.1

Great

TrustScore 4 out of 5

692 reviews

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4.1

All reviews

(692)

141 reviews in the last 12 months

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Rated 1 out of 5 stars

BREACH OF CONSUMER RIGHT & MAJOR MECHANICAL FAULT

​I am writing this to warn others of my experience with Greenlight Motors.
​I entered into a finance agreement for a vehicle, but the dealership failed to deliver the car on two separate occasions. More alarmingly, after chasing them for an update, they finally disclosed that the car had a significant gearbox leak. Despite this major mechanical defect detected in the car before delivery, the dealership is now attempting to block the legal cancellation of my contract.
​I have exercised my Short-Term Right to Reject under the Consumer Rights Act 2015 (as the goods are not of satisfactory quality) and my Statutory Right to Withdraw from the finance under Section 66A of the Consumer Credit Act 1974.
​Instead of resolving this professionally, the dealership is being obstructive, causing me significant distress and anxiety. They are currently refusing to refund my deposit and are attempting to force through a finance agreement that has been legally voided.
​To potential customers: PLEASE AVOID THEM and if you still want to go with them be extremely cautious. If things go wrong here, they do not respect your legal consumer rights.
​To the dealership: I have already notified the Trading Standards and my bank. I expect my deposit to be returned immediately.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Teriblle company Guys do don't applied…

Teriblle company Guys do don't applied with this company Green light motors they are a scamers, i applied for car from them on the 21 January and they told me the car woulb bee ready to collect in 48h since the 21January untill now i recived a few calls from green light motors stuff and every single person has different story about the car. Like the car is ready to collect the other person said the car wainting for some sensor, other person said we just recived the car now and many more lie stories. Teriblle Stuff Teriblle company even the brokers been so surprised because they don't want to reject the application. So bee carfully guys don't get anything with this company. Zero stars for averything Be aware of this scamers they are so liers.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Jesus where do I start

Jesus where do I start ? Saw a Jag for sale , spoke to Adeel , told him I had a a car to part exchange, gave all the details he was happy to proceed. I applied and received a finance agreement, I signed it .... 2 mins later got a text message from Adeel saying finance refused? So I confirmed with the finance company, they had already paid to the car company? After about 12 conversions with this so called reputable dealer and passed from pillar to post , they had made a complete mess up big style......they refused to take my car a 2017 Ford Kuga as part exchange, but said I could still have the Jag I wanted but I had to pay extra in cash .......absolutely fuming .....stay clear of this very dodgy place , I have all the relevant conversations in text so I will proceed in a trading standards review but I won't touch them with a 50 foot barge pole , and I have heard the majority of these reviews come direct from them or employees .....Be Very Careful people

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Christopher

Christopher made me get my shoes dirty but the redeemed himself with his helpfulness. 10/10 would recommend and we love our new car

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company made it so easy to…

Brilliant company made it so easy to buy a car iram is the best goes above and beyond so helpful not a pushy at all highly recommended this company. every step of the way at the end of the phone to answer question, car arrived and we love it iram is a credit to the company deserves a bonus

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Iram did amazing, such a comfort knowing someone so kind was helping me, kept me fully informed via WhatsApp, when I changed my mind and went for a different car she didnt hesitate got straight on and got me the best out come and they even delivered the car, big thank

22 January 2026
Unprompted review

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