Probably the worst experience I have ever had
Sent my car in for headgasket,was quoted about £800, 4weeks later I had to chase the job as NO phone call from them,1week later I get a call saying we had a look and there's water in the bottom of the engine, so that's not good however we would need to sort the head out as it'll be warped,but we think it'll be cheaper just to replace the engine for about £1200.... First off when headgasket goes it's common for water to go into the sump,every mechanic will tell you that's normal,next it's not common for headgasket to warp on modern engines that's why they have gaskets,was told by engine center and vauxhall even said very rare head needs replacing,however garage said they didn't really want to do the job as it'd take to long but we can source a replacement engine with 60,000 miles £1600, on the receipt it says nothing about the milage of the engine and where it came from,they also only gave 3mths warranty unlike most of 6mths or 12mths, plus they cracked the front bumper, so in essence quoted£800 paid £1600 plus I'll be paying another£300 out to get the bumper repaired.....
However they are a friendly bunch but I'll not be using them again, warranty is not what you'd normally get, information on what's wrong is not in standard what the professionals have stated or manufacturers state and to be fair engine could have been 100% rebuilt by an engine center giving me 12mths warranty with 0 miles on it.... lastly it took 11weeks to get gar back
10 September 2021
Unprompted review