Grattan Online Reviews 2,677

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them to be well-made and offering good value. Many appreciate the wide selection of items available, from clothing to homeware, and the ease of ordering online. Reviewers often highlight the prompt delivery and the overall positive experience with the company. However, some customers expressed dissatisfaction with the delivery service, specifically mentioning issues with parcels being lost, delayed, or delivered incorrectly by the courier. There were also concerns raised about the introduction of delivery charges, which some long-standing customers found unexpected, and occasional discrepancies in order tracking information.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report fast delivery, good... See more

Product

People report positive experiences with product. Many consumers praise the good quality and value for money... See more

Order

Customers had ambiguous experiences with order. While many reviewers found the ordering process easy and... See more

Quality

Reviewers consistently express satisfaction with the quality of products. Customers frequently mention... See more

Price

Clients share ambiguous opinions on price. Many reviewers praise the great and competitive prices, finding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 3 similar tops for choice. First two arrived separately within a couple of days but still await the third. In the past my order of 2 or 3 items would all arrive in one parcel but it seems each... See more

Rated 4 out of 5 stars

To be honest you have to put in certain works online to get what your looking for and sometimes it doesn't work and you end up scrolling through loads of pages or just get fed up and say no I'll look... See more

Rated 4 out of 5 stars

This company is good but the only thing that lets them down is the company that's deliving the parcels and that's evri worse delivery company in the world lost 3 of or parcels in a week. Then send my... See more

Rated 4 out of 5 stars

I LOVE SHOPPING WITH GRATTAN BEST CATALOGUE EVER. HAD PROBLEMS WITH MY DELIVERY 2 ITEMS SAYING DELIVERED BUT NOT RECEIVED THEM, GRATTAN TRYING TO FIND OUT WHAT HAS HAPPENED. NOT STRUCK ON EVR !!!


Company details

  1. Events & Entertainment

Information provided by various external sources

Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

've been wit

I've been with Grattan for nearly 50 years. They always have a great choice and top quality items. Always there to answer any queries and customer service are so helpful. I'd recommend them all the time.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Good selection of Brands and…

Good selection of Brands and products.Frequently send me discount codes.Fast delivery of goods by courier.Have been with Grattan for over 20 years so that speaks for itself.
Highly recommended.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

I have shopped with Grattan for many…

I have shopped with Grattan for many years and have always found their customer service to be excellent, returning is easy, and refunds are given quickly. Any issues that cannot be solved online are always dealt with professionally over the telephone with one of their advisors. I would highly recommend Grattan to anyone who is looking to open an account.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

I have had nothing but negative reviews…

I have had nothing but negative reviews to make regarding this Grattan business. They have taken from me Money that they failed to refund due to an order being cancelled and not sent. Despite numerous emails letters to head office I have NOT received one single response or my postage refund that is in accordance with the T & Cs of Grattan.
Terrible disgusting service.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

I have shopped with Grattan since 1982

I have shopped with Grattan since 1982, when we used to receive a large catalogue, now of course online. And I have alway had a positive experience. So easy to order and return items. Usually clothing and occasionally for the home, bedding etc. Very happy customer and will continue to order from Grattan.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer For Many Years

I have been with Grattan for nearly 50years. In the days before the internet. I have always enjoyed the good range of products. I do use it mainly for fashion. I did have the odd wrong product sent in past years but the online shopping has been a positive experience.

20 February 2025
Unprompted review

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