I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Liam. Liam was absolutely amazing — kind, caring, professional, and very he... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
These guys have been super helpful every interaction ive had with them, would 1000 percent recommend, Lewis was brilliant at helping me with my recent interaction so thank you very much to him.
Lilian did amazingly with my chat with her. She needs to be promoted as her customer service was exceptional and excellent. Well done Lilian, you made my day. From Yaa
Penny was amazing I missed my payment chnaged jobs instead of weekly pay its now last working day of the month, penny went through everything with me very professionally the service she provided was 1... See more
Company replied
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
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Really helpful staff over phone SANAH THANKYOU
Sanah was really helpful ,,,sorted my pfoblem instantly and removed a charge which i should of sort of ingested it ! Fbankyou again sanah
27 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Great customer service from Christine…
Great customer service from Christine very polite and professional
27 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Max was absolutely brilliant
Excellent service from Max today. He was friendly, clear, and very helpful. Thank you, Max, and thank you, Acorn, for such great customer service.
26 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
I was assisted by Christine
I was assisted by Christine, she was just lovely and understanding! Thank you so much Christine for your patience because my connection was bad and she kept calling back until my issue was resolved!
26 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Great customer service very…
Great customer service very understanding & helpful. Very happy customer
25 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
I received excellent customer care…
I received excellent customer care Christine was so patient with me she assisted me me throughout until I got everything right and managed to pay my outstanding premium,
23 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Excellent customer service
23 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Excellent service from Will throughly…
Excellent service from Will throughly supportive since loosing my job and helping me giving me plenty off time to get organised truly appreciated
22 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Thanks to granite finance and Katelyn
Thanks to granite finance and Katelyn.
They have been amazing with helping me out with missed payments and been really helpful as allways !!! Would definitely recommend 👌
19 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Exceptionally great service!
22 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Max was very helpful talking me through…
Max was very helpful talking me through the process and sorted out the payment for me very quickly
22 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Very difficult to even get through to…
Very difficult to even get through to anyone, nobody ever picks that calls.
22 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon Joseph,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
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Kind regards,
The Granite Finance Team
Lily was great
Lily was great. She was patient and sympathetic. She made me feel at ease and gave me full information on how to deal with the issue without having to worry about anything. I surely recommend Acorn insurance to everyone. Great customer service. Thank you Lily.
19 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
I Give 5 star because he is very very…
I Give 5 star because he is very very helpful and he have patience as well I think his name is Max
15 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Lily was excellent she really helped me
Lily was excellent she really helped me
17 June 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
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