Grange Insurance Reviews 

239
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for their helpfulness, polite attitude, and exceptionally clear communication throughout every step of the insurance claims process. Consumers frequently highlight how fast, prompt, and responsive the representatives are, which successfully makes stressful situations much easier for families to handle and resolve. However, some people mentioned experiencing frustrating delays and poor communication when dealing with certain specific representatives during their cases. A few reviewers also noted unhelpful service, lack of assistance, and overall dissatisfaction regarding how their insurance claims were ultimately handled.

What people talk about most

Staff

People report positive experiences with staff, praising their professionalism, knowledge, and responsiveness... See more

Claim

Users describe positive interactions with claim processes, highlighting simple and stress-free experiences.... See more

Service

Customers had positive experiences with service, often highlighting prompt inspections and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive during claims processes. Reviewers... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After we were hit by a tornado our lives were turned upside down, but Grange was amazing. They answered the phone the same night and had an adjuster out to our property the next day. We were able to m... See more

Rated 5 out of 5 stars

Michael was amazing to work with! Never going through experience like this before we had no idea what to expect. He explained everything to us every step of the way. Helped us feel confident in gettin... See more

Rated 5 out of 5 stars

I lost my very expensive wedding ring while on vacation and my husband and I were traumatized, it was the most stressful thing we have ever gone through. Our insurance adjuster at Grange was amazing a... See more

Rated 5 out of 5 stars

Angela M with grange insurance made a very stressful process fairly simple. Communication was extremely clear and she was able to help guide us through every step of the process. We were very lucky to... See more


Company details

  1. Insurance Company
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

Grange Insurance, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers customizable auto, home and business insurance protection. In 2024, Grange received AM Best's Standing the Test of Time designation for being rated "A" (Excellent) or higher for 50 years, a testament to its dedication to financial strength and stability for its policyholders. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

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No recent history of asking for reviews

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4.8

All reviews

(239)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loss of Groceries :(

I have never been through a loss like I had, and the Company was prompt and reimbursed for the loss quickly. He explained everything needed and answered all questions I had :)

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Truly impressed

I have been working with Dave, my adjustor, after winddamage to my roof. He made this super fast and easy. He called me right away, had a the roof being inspected the next day, and a check was on it's way for repairs on the 3rd day. Dave was happy to answer any questions I had. I am truly impressed with my Grange experience so far.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 5 for Grange!

I give Dave and Grange Insurance a 10 out of 5! I got a response quickly after submitting my claim and upon reviewing our damage and sending it to the adjuster (Dave) we had our claim settled the next day. They moved swiftly to get us whole again!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Kevin was awesome to work with!

Kevin was awesome to work with. Our barn roof ripped off in the high winds we experienced, and he was able to be at our place within 48 hours from out of state due to magnitude of the weather event. He inspected our roof and worked directly with our roofing team for repairs. Any question I had he always responded immediately. His communication was always very timely and appreciated how important he made us feel.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Matthew was very easy to work with. His communication was excellent! From the time I started the claim until the end, was only 8 days!! And an inspection was done in that time as well. Highly recommend Grange Insurance! They are wonderful!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m a 66 year old woman residing alone…

I’m a 66 year old woman residing alone in my home. On Sunday March 15 th a huge limb fell on my roof. I was so stressed and upset and unsure of what to do. I made a phone call to Grange and in no time at all Michael Farmer from Grange returned my call. He reassured me that everything was going to be fine and guided me through the process with confidence and ease. He has continued to stay in contact with me making sure I am informed about everything as it is happening. I am so thankful for Michael. With his guidance I made it through this devastating event feeling like someone truly cared and that it was all going to be fine. Thank you Michael and thank you Grange Insurance from the bottom of my heart !
Sincerely,
Debra Cartwright

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Deron Johnson was excellent

Deron Johnson was excellent. He took the time to explain every detail, and answer every question, of the claims process to make sure I understood all of it.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Grange has their act together when it comes to handling claims!

I was very impressed by the way Grange handled my claims. It involved home and auto. The adjusters for all three areas contacted me right away to get everything moving and taken care of. I tend to take my sweet time on things so having people that are on the ball really helped move things forward for me. I really appreciated my house adjuster Ryan working around my schedule so that I could be here during his inspection.

18 March 2026
Unprompted review

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