Grange Insurance Reviews 

239
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for their helpfulness, polite attitude, and exceptionally clear communication throughout every step of the insurance claims process. Consumers frequently highlight how fast, prompt, and responsive the representatives are, which successfully makes stressful situations much easier for families to handle and resolve. However, some people mentioned experiencing frustrating delays and poor communication when dealing with certain specific representatives during their cases. A few reviewers also noted unhelpful service, lack of assistance, and overall dissatisfaction regarding how their insurance claims were ultimately handled.

What people talk about most

Staff

People report positive experiences with staff, praising their professionalism, knowledge, and responsiveness... See more

Claim

Users describe positive interactions with claim processes, highlighting simple and stress-free experiences.... See more

Service

Customers had positive experiences with service, often highlighting prompt inspections and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive during claims processes. Reviewers... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After we were hit by a tornado our lives were turned upside down, but Grange was amazing. They answered the phone the same night and had an adjuster out to our property the next day. We were able to m... See more

Rated 5 out of 5 stars

Michael was amazing to work with! Never going through experience like this before we had no idea what to expect. He explained everything to us every step of the way. Helped us feel confident in gettin... See more

Rated 5 out of 5 stars

I lost my very expensive wedding ring while on vacation and my husband and I were traumatized, it was the most stressful thing we have ever gone through. Our insurance adjuster at Grange was amazing a... See more

Rated 5 out of 5 stars

Angela M with grange insurance made a very stressful process fairly simple. Communication was extremely clear and she was able to help guide us through every step of the process. We were very lucky to... See more


Company details

  1. Insurance Company
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

Grange Insurance, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers customizable auto, home and business insurance protection. In 2024, Grange received AM Best's Standing the Test of Time designation for being rated "A" (Excellent) or higher for 50 years, a testament to its dedication to financial strength and stability for its policyholders. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

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No recent history of asking for reviews

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4.8

All reviews

(239)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Casey J & Jonathan C

Casey J. my Grange rep put my claim in which was very helpful and claims rep Jonathan C, texted me with in a day and setup a time to come out to my house. Jonathan came today and was on time and explained the process and was very helpful. I really appreciate all of his help. Great job so far. Thx

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Our agent

Our agent, Michele, was so readily accessible, answering our questions and making sure all things were dealt with efficiently and thoroughly. She was a joy to work with!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Claim

Great Communication and Great Information helped us with this problem.
We were very happy with your employee Kacie Foard as she took care of everything.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Grange Is Top Notch!

From the very start, the first phone call to Tony with Grange was very easy. He asked a couple of questions and then linked me up with an adjuster. Her name is Rachel. The moment Rachel started working with us, she made this process easy & effortless, and I have to say fast. She asked questions that were very easy to answer. She did a lot va text, which is how I operate.
She came to the house the very next day. This process was a dream. We've had grange insurance for years now, and we wouldn't switch for anything. Working with Rachel was truly a pleasant experience, and I hope in the event there are future claims. I hope she's the one that we get to deal with.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Had to file my first claim ever and it…

Had to file my first claim ever and it went really well. They worked with an inspector and my contractor and made everything very easy. They had an agent available all the time via text, email or phone to explain things to me. Very fair company.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Claim

Kacie was very helpful and super efficient! We appreciate her help during this stressful matter.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Jalen was our insurance adjuster and…

Jalen was our insurance adjuster and during the initial inspection of the damage our house received during the latest storm he seemed to actually care . He took time to go over the entire property and we were impressed with him .

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Frances was an absolute dream to work with. Very friendly and personable. She went above and beyond to help me with my claim and ended up saving me a ton of te and money. Thank you again!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Claims Representative

Mother nature put us in a very unfortunate and stressful circumstance, but our claims representative Nicole Murray made Grange's part of the process absolutely stress free. She showed compassion, explained everything from her end, listened to everything on our end, gave us tips for the future, and we cannot thank her enough. She is definitely a major asset to the Grange Insurance team!

9 April 2025
Unprompted review

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