Grace & Glory Home Reviews 1,241

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the quality and beautiful design of the products, often finding them even better than expected. The delivery service is frequently praised for being fast and efficient, with items arriving quickly and well-packaged. People also highlight the excellent service and helpful staff, who provide valuable advice and guidance, making the overall process smooth and pleasant. However, some people mentioned issues with product quality, such as snapped coat hooks, water marks on a towel ladder that stained a marble floor, or faulty electrical items. Others experienced slow delivery or found that some products, like a parcel box, were not functional in windy conditions, or lacked necessary screws for installation.

What people talk about most

Product

People report positive experiences with product quality, often describing items as beautiful, high-quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the superb and high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and fast delivery... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, fast, and... See more

Staff

Consumers find staff to be positive, with many reviewers impressed by their helpfulness and pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent weeks searching the web and calling suppliers to track down a product to match my unusual requirements. Steve went the extra mile to contact the foundry and arranged supply of the perfect part... See more

Rated 5 out of 5 stars

i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in... See more

Company replied

Rated 5 out of 5 stars

had a fantastic experience with Grace & Glory! I kept asking questions via their online chat and they answered immediately every time—whether it was about the fittings or advice on how to fit them. Th... See more

Company replied

Rated 5 out of 5 stars

The picture shelves we bought were beautiful, even better than the photos, really high quality and very sturdy. The website was set up to provide beautiful things and has succeeded with bells on. The... See more



Company details

  1. Decoration and Interior Design Store

Written by the company

Grace & Glory Home Ltd is an online interiors shop, stocking a beautiful collection of architectural hardware, lighting and fresh, functional homewares and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Went the extra mile for a satisfied customer

I spent weeks searching the web and calling suppliers to track down a product to match my unusual requirements. Steve went the extra mile to contact the foundry and arranged supply of the perfect parts. I would definitely recommend and use this company again myself when I need anything special.

29 May 2026
Rated 5 out of 5 stars

Delighted…

Thrilled with my purchases from Grace and Glory Home. Lovely quality products and excellent service. Thank you

26 May 2026
Rated 5 out of 5 stars

Excellent all round.

The picture shelves we bought were beautiful, even better than the photos, really high quality and very sturdy. The website was set up to provide beautiful things and has succeeded with bells on. The shelves came in a very sturdy box so arrived in perfect condition without loads of tape and packaging. We didn't have to wait long for them either. We are already recommending them.

9 April 2026
Rated 5 out of 5 stars

Very impressed with your…

Very impressed with your helpful,pleasant staff.

Ordering was stress free and efficient.
Would happily recommend your company to friends and family.

Thank you.

Thank you

24 March 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi Alexis.

Thank you so much for leaving us this review, it was a pleasure to read your comments and so good to hear you will recommend us. Thank you ! We hope to welcome you back soon.

Best wishes
Team G&G

Rated 4 out of 5 stars

Always very polite & helpful by…

Always very polite & helpful by TELEPHONE - much appreciated if online incurs problems.

27 March 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Valerie, thank you so much for your kind comments, and we really appreciate you taking the time to leave us this review. Very best wishes, Team G&G.

Rated 5 out of 5 stars

Very professional and arrived quickly

Very professional and arrived quickly. 😊

25 March 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Julie

Thank you so much for your kind comments and for taking the time out to leave us this review. We really do appreciate it.

Best wishes
Team G&G

Rated 5 out of 5 stars

Service and delivery

Service and delivery ! Product absolutely spot on !

24 March 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Paul

Thank you so much for leaving us this great review, we really appreciate you taking the time to do this.

Kind regards
Team G&G

Rated 5 out of 5 stars

Excellent service

Excellent service

18 March 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello John, thank you for your fabulous comment and for taking the time to leave us this review, we're really grateful. Best wishes, Team G&G.

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful.

25 February 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Rosie. Thank you so much for leaving us this review we really appreciate you taking the time to do this. Thanks for your great comments, we do hope to welcome you back. Best wishes, Team G&G.

Rated 5 out of 5 stars

Firelight container looks lovely

Firelight container looks lovely. Speedy delivery too.

25 February 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Jane. Thank you so much for leaving us this review. So pleased to read your comments about both the product and speed of delivery. Thank you for taking the time to do this, best wishes Team G&G.

Rated 5 out of 5 stars

had a fantastic experience with Grace &…

had a fantastic experience with Grace & Glory! I kept asking questions via their online chat and they answered immediately every time—whether it was about the fittings or advice on how to fit them. Their guidance made the whole process smooth. Plus, the handles themselves are absolutely beautiful—an elegant touch to finish everything off!

25 February 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Alexia -thank you so much for leaving us this great review, we really appreciate it. So happy to read your positive comments and so pleased to hear you love the door handles. Thank you! Best wishes Grace & Glory.

Rated 2 out of 5 stars

Quality of product

Quality of product poor ,one of the door plates was poor quality as you could see an extra drill hole that had been started.

25 February 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi there. We'd be happy to rectify this if you get in touch, unfortunately we're unable to help if we're not made aware of a problem. Do get in touch. Many thanks. Team G&G.

Rated 5 out of 5 stars

Beautiful hardware

Beautiful hardware. Always my go to!

24 February 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Thank you Sarah! Really appreciate this. Thank you so much for your continued support. Best wishes Team G&G.

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