AVOID! Not only was the item damaged prior to deciphering the order nor being “sturdy” as they advertised , the company confirmed I could return it and would provide an immediate refund. I return... See more
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See what reviewers are saying
Item not shipped as per time frames on their website. Can't get a response from the company via their only form of contact. Can't comment on the quality of their products as I haven't received it but... See more
Product is great and looks very minimalistic chic for the very very affordable price. Assembly was also super easy although screws for the hooks seemed awkwardly small and was difficult to screw in so... See more
As L.V. Martins, would its the putting it right that counts! I recently bought a Diesel heater from "Grabastore NZ". Fantastic Trader, Quick and easy delivery, communication, and after care. I h... See more
Company details
Written by the company
Welcome to GrabStore! At GrabStore, our aim is to offer you a wide range of quality products that meet the needs of our customers; from the computer, electronics and accessories to CCTV security camera systems, health and wellness devices! Not only have we got the trendiest Products, but we can also guarantee that they are of the finest quality. Our customers are our top priority and through our products, we work hard towards building long-lasting and meaningful relations with them. We started as a small business in New Zealand, and our aim is to continue providing our customers with products that keep them happy, at prices that keep them happy.
Contact info
Christchurch, New Zealand
- order@grabstore.co.nz
- www.grabstore.co.nz
3.0
Average
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great client interface
great client interface. The firm keeps its promises. Communication/processing/delivery of order; best I have experienced.
29 February 2024
Reply from Grabstore
Thank you Garth
Would have given this no stars but it…
Would have given this no stars but it wouldn’t let me. I have owned my exercise machine for two days the welding broke while using it which has caused me to have a back injury and be laid of work. Their response was disgusting and poorly. I have being in touch with reporters and we are doing a story on this. This was bought though the warehouse. The warehouse toke down there product of there website and said that it was a safety hazard but yet grab one wants to do nothing about it but to have it returned so a test on it and then proberly not get back to me or make it be on my fault. I am only 52kgs and super little so this machine is a piece of s**t it’s grabstore abdominal machine
25 February 2024
Unprompted review
When we assembled the product the…
When we assembled the product the handle that we're meant to hold doesn't fit it is actually loose?. The pole that's fitted to tramp part is also rattling
The handle pole that slides in to the other half rattles because it Does Not FIT!?.
29 January 2024
Product exactly what I needed and super…
Product exactly what I needed and super fast delivery
29 January 2024
Painless experience
Painless experience. Order went through fast. Had delivery in 4 days. Excellent service
26 January 2024
A very disappointing purchase of a bird…
A very disappointing purchase of a bird cage after not quite a year the stand frame come apart. Not the best quality material. Refused replacement because of numerous contributing factors!
None of which mentioned! Certainly not an over weight bird. Please be aware.
Lyn Wallace
19 January 2024
Unprompted review
I can’t give Grabstore more than 1 star as I have received nothing more than an acknowledgement of my order. I don’t know whether it ha been shipped. I look forward to receiving the machine I ordered
I can’t give Grabstore more than 1 star as I have received nothing more than acknowledgement of my order. As far as I know my it hasn’t even been shipped.
Since writing this review have received the machine, but it doesn’t alter the fact that I didn’t find the service as satisfactory as would have liked, and I am considering returning the machine; as there was no reply from Grabstore i ordered one from a different
supplier and I don’t need two. In the meantime I have upped the star rating to 3.
29 December 2023
Reply from Grabstore
Apologies for any inconvenience. Your order was shipped the same day and delivered within 3 working days. Due to its size, it took 3 days; smaller items can be delivered overnight.
Reply from Grabstore
Thank you Margaret
The delivery was quick
The delivery was quick, bought the mini stepper over the Christmas period and got it within a couple of days. Happy with what I bought too.
26 December 2023
Reply from Grabstore
Thank you very much
Still haven't received it.
28 December 2023
Reply from Grabstore
We sent your order last Friday and today's only 3rd working day. I have just checked tracking and it's showing Onboard with Courier today. Can you please change your review.
Reply from Grabstore
Thank you very much
Good experience
Good experience. One part of my order failed to work so I emailed customer support. I had a response within an hour or so and follow up replacement was very soon on its way. I'd have no hesitation on dealing with Grabstore in the future.
27 November 2023
Reply from Grabstore
Thank you very much
Item was not worth the price and the…
Item was not worth the price and the screws were missing there was no instruction manual and I would never recommend buying anything from this site. Customer service is automated worst ever!
26 November 2023
Reply from Grabstore
Apologies for the invoice, can you please return this product as per our email and we will refund fully.
Happy 2 year old on her new mini trampoline
It not only looks great but it feels safe and I'm happy when my 2 year old granddaughter is happy because she absolutely loves her mini trampoline.
25 October 2023
Prompt service and delivery
31 October 2023
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