It was successfull. But why using a phone call for modifying. The first booking was only with the Go Voyages Application. For another modification I did not have my phone with me so I spent 1 hour of... See more
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See what reviewers are saying
People in the phone were obviously not well informed about my reservation They told me wrong information. Fortunately I checked the général conditions of my flex tickets and I had to call back to i... See more
Company replied
I would like to share my excellent experience with the customer service department. The agent, Issam, was incredibly polite and professional. He was quick to understand my frustration and handled the... See more
My agent, Deborah, did an excellent job and took the time to solve my problem. She has been very professional and very nice. When I had to hold the line, she came back to me twice to explain the evolu... See more
Company details
About GO Voyages
Written by the company
GO Voyages is one of France's leading online travel retailers, offering travellers a broad and comprehensive range of products including flights, rail, hotels, dynamic flight + hotel packages, car rental and travel insurance.
Through GO Prime, the first and largest travel subscription programme, GO Voyages is revolutionising the way people research, book and enjoy travel.
GO Voyages is part of the eDreams ODIGEO group, eDreams ODIGEO is the world’s leading travel subscription platform, serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| GO Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| GO Voyages Flights |
Find now better deals looking for flights + hotels.
| GO Voyages Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| GO Voyages Hotels |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| GO Voyages Cars |
Meet the whole company and all our brands.
| Our brands |
Go Voyages Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience.
Contact info
Calle de Manzanares 4, 28005 , Madrid, Spain
- www.govoyages.com
Go Voyages Prime
4.5
Excellent
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was charged automatically for a…
I was charged automatically for a GoPrime subscription (GoVoyage / Goprive Voyage) that I did not clearly authorize or actively use.
This payment was taken without clear notice and without my intention to renew the service. I only discovered it after the money had already been withdrawn from my account.
I have already cancelled the subscription immediately and opened a dispute via PayPal to request a refund.
I consider this type of automatic charging without clear consent misleading and very frustrating for customers. I am currently waiting for a refund and resolution of this issue.
I strongly advise other users to be very careful with automatic renewals and hidden subscription conditions.
2 May 2026
Unprompted review
Reply from GO Voyages
Hi Halimat,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Good service
1 May 2026
Very good expérience with go prime
30 April 2026
The company understood my urgent…
The company understood my urgent request and took it up properly.
28 April 2026
good to overcharge, terrible to fix and resolve... worse customer service ever..
good to overcharge, terrible to fix and resolve... worse customer service ever..
already charging me 30 euros extra... for a ticket... for a service I didnt hire, and cancelled within 24 hours... or at least tried to cancel through 5 customer service contacts...
18 April 2026
Unprompted review
Reply from GO Voyages
Hi Luiz,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good job the contrat is good
15 April 2026
Scammers
I bought a ticket to Barcelona and I got charged for 63.27€ and the original price that was showing on the page was around 40€. I also see on the airline's reservation a name of someone random and a different price than what I got charged.
13 April 2026
Unprompted review
Reply from GO Voyages
Hi Akerke,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Just need a call to cancel the…
Just need a call to cancel the subscription. They still try to sell you other stuff but you just have to say no, it's ok.
12 April 2026
Reply from GO Voyages
Hi Hélène,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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