www.gov.uk Reviews 

543
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, most reviewers were let down by their experience overall. Many users found the website and app difficult to navigate, encountering bugs and a generally frustrating experience. The identity verification process was a major source of frustration, with people struggling to confirm details even with valid documents, as the system frequently failed. Customer support was often criticized for being unhelpful, difficult to reach, and providing inadequate assistance. Additionally, people reported issues with specific processes like renewing driving licenses, accessing tax papers, or setting up payroll, often due to technical glitches or restrictive identification requirements.

What people talk about most

Website

Reviewers highlight significant dissatisfaction with the website, describing it as an "absolute nightmare"... See more

User experience

Consumers find the user experience to be negative, with many expressing disappointment and frustration over... See more

Service

Reviewers express widespread dissatisfaction with the service, describing it as an "absolute shambles" and... See more

Application

People report negative experiences with the app, often finding it a waste of time and useless. Many reviewers... See more

Customer service

Customers consistently note negative experiences with customer service, often citing difficulties with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Had to create an account to renew driving licence online. Terrible process. Going round and round in circles...kept repeating process . Got texted numerous security codes. Need the app which kept aski... See more

Rated 1 out of 5 stars

Nightmare to navigate, have to make accounts and download apps to do anything and after scanning documents and scanning my face they can't confirm my identity anyway, this was for both me AND my partn... See more

Rated 1 out of 5 stars

Absolutely useless. Pretty much sums up what I would expect from uk Govt. As the saying goes, he who expects f all is seldom disappointed. Spent ages going through the whole process to change Driving... See more

Rated 1 out of 5 stars

Gov.uk One Account Pity I can't give it -1. Could not confirm my identity despite valid passport and driving licence details being given. Contacting them by phone results in "we can't tell you wh... See more


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1.3

Bad

TrustScore 1.5 out of 5

543 reviews

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1.3

All reviews

(543)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

And begin can’t be bothered to take…

And begin can’t be bothered to take that my order has been sent to the wrong address what a disgusting company no offer of compensation from Amazon shipping fake Amazon link and details..ladies don’t don’t order from this disgusting company they used to use royal mail to deliver now they have gone cheap delivery at customers expense don’t don’t order from them your personal details will get lost open to scammers and this disgusting company don’t care

25 October 2024
Unprompted review
Rated 1 out of 5 stars

no one reads these so what's the point…

no one reads these so what's the point as you see no reply ..... this country needs everyone to go on strike for 3 days ..... cripple the country to make our so called piggy eyed poor excuse of a minster in charge to wake up and see the problems , definitely not prime!!!

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Octopus Energy care about their customers.

Our energy provider is Octopus Energy. When I have emailed them about anything, they are always quick to reply. My latest email reply was from Zikhona who was so very helpful, friendly and informative. The best thing we did was to go with Octopus, unlike other energy providers they do care about their customers. We highly recommend Octopus.

11 October 2024
Unprompted review
Rated 1 out of 5 stars

They made me pay an higher IHS fee than…

They made me pay an higher IHS fee than the one I should have. I had to pay to send them email and all I got was an automatic response. I had to pay to call them and they told me I was going to get a refund on the 2nd of October if not, I could have emailed them again. I did not received it, but now I can’t use the previous query because it’s closed so I have to pay again just to complain about the same problem. I’m very disappointed.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Never seen anything like this

Never seen anything like this. UK is basically now the worst place to do business or live. 20 mins average wait on phone, you ask for support. they cant help, you need to call again. Another 20-30 mins wait. What a disaster of organization

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Banking miracle

I’ve known a few banks that treated me disrespectfully these include Santander, and Halifax but I was told NatWest was a good bank and in August I gave it a try thinking it can’t be worse than Santander and oh my gosh within 36 hours I got into the bank I’m happy to say that they are the best bank I have ever known thank you so much ☺️

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Silky smooth 💜

Shampoo and mask.. heaven in a bottle, they have made my hair is amazing stronger and silky. My 8 months old extensions are looking fab so many compliments thanks guys new products.💜

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Registering an LPOA

I sent a letter to register a power of attorney with HMRC for my mother. Although they are part of gov.uk and the power of attorney is already registered with gov.uk they were still unable or unwilling to use the validation code I sent. In fact they didn't react to anything I wrote in letter, just demanding either the original or certified copy. My shock at their inability to use their own system is beaten by the total lack of respect in not adressing anything I wrote in my letter. Apparently they have someone called Stuart Willims who calls himself a customer advisor.

18 August 2024
Unprompted review
Rated 1 out of 5 stars

SIA Mandatory Refreshers

Regarding new legislation on SIA License renewals, now after 2021 law of everyone must complete a Top up Course and EFAW course, SIA have conveniently stated this month that from April 2025 it will become mandatory every 3 years a refresher Top up and Efaw course will need to be completed, a lot of us pay our own way on minimum wage and now we're hit with this, joke of a country, a complete money scam and no wonder a lot are hanging up their badges..

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Went to Liverpool city council

Went to Liverpool city council, Library in Wavertree last. Was helped enormously by the ,Brilliant,Fantastic, Branch member HELEN. This Lady is such a superb human being. From the moment I entered, she was so polite ,professional. I am not computer literate, but Helen, was there to.help me with my questions. I need to send documents by Email & PDF. Me, I haven't a clue, but Helen, is a Genius. So happy that she was there to help me, otherwise, I would still be there ,trying to send these documents. LCC should be proud of all it's staff, but especially Helen, surname unknown.

12 August 2024
Unprompted review
Rated 2 out of 5 stars

What a rip off

What a rip off, 2 glasses off house wine £18. Than the food is was ok but for what you order the food is far to expensive,then the bill they add 10%service charge for a bill of £200 a £20 service charge.
As a family we will not be back.
So if you want ripped off then the Ship Inn is the place to go.

17 August 2024
Unprompted review
Rated 1 out of 5 stars

A con

A con, owned by paddy power. Waging restrictions.

£10 in £20 win £80 wager required. Work out the rest. Site makes 100 profit. Greedy Elites.

Ask for your email so they can Black list you after a truthful review.

After all they have stolen your money.

13 August 2024
Unprompted review
Rated 2 out of 5 stars

Endless amount of time for a death certificate to turn up?

Have ordered a death certificate in May/June for an Irish passport application. It was ages before it was processed but even now it has been posted has failed to arrive after a number of weeks. I have to wait until the 15 August which is just terrible before they will issue another one. Strange how the Irish gov can issue me one within 10 days and that includes the processing!!

13 August 2024
Unprompted review
Rated 1 out of 5 stars

trying to get a tax rebate via P55…

trying to get a tax rebate via P55 online submission. HMRC system says my rebate is way over due. Would really like my money HMRC owe me. Funny - when they want my money I have to pay instantly, when they owe me, ------ tumble weed....

8 June 2024
Unprompted review
Rated 1 out of 5 stars

we are trying to upload our documents…

we are trying to upload our documents for my filipino GF uk visa application. we require a TB examination. the links to the clinics you suggest have no way of booking and all the contact numbers do not connect even when calling from a filipino phone number. I'm a British citizen and find it appalling how difficult you make it for a Filipino citizen to apply. all the fees and documents we have presented and you still have us jumping through hoops to complete our application. I'm embarasseed as a uk citizen. the Philippines will do any thing for us! I hope this review is seen and Gov uk take some action to amend this if not for us for others in the future!

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Tile Restoration

Quality Tile Care’s Henri did an extremely good job of restoring the tiles, grouting and seals in my shower cubicle. A delightful, polite and hard working young man who arrived ready to work at exactly the time arranged. From the first phone call to Anneke to ask about the service all information and contracting thorough and an overall pleasnt experience.

6 July 2024
Unprompted review

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