The panties feel like nappies - I got the discovery set in light/medium flow and 2 out of 3 panties feel like I have diapers on. The order also took way longer than imagined - I ordered in the midd... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely comfy, well washable at 60° after all, and also wearable as protection against otherwise painful trousers regarding that sensitive region of the body. Zero leaking for me, also overnight. Ho... See more
Company replied
the whole experience was a pleasure - gotyu has awesome offers and discounts as well as the best customer service. really good quality products, fast delivery and if there’s a problem and you contact... See more
Company replied
My panties came in the same size but fit completely different. The Leakproof Bia fits 2 sizes bigger so its way too wide, Leakproof Minerva is actually size-true, but the Venus Modell is one size smal... See more
Company replied
Company details
Written by the company
We are Gotyu- a brand by women, for women. We know from personal experience how frustrating period products and traditional underwear can be: uncomfortable, unreliable, or simply unflattering. That’s why we created Gotyu- to change all of that. Our underwear combines function, comfort, and design without compromise. It feels like your favorite underwear- only with superpowers. Our products are born from real needs and real experiences. Every panty and every bralette is thoughtfully designed, thoroughly tested, and developed with care- by a team who truly understands what matters. By women who were done with half-baked solutions. For women who want more than the same old thing. And for everyone who deserves to feel good in their body- every single day of the cycle. At Gotyu, you’ll find a wide range of styles, colors, and spapes that fit seamlessly into your daily life-whether at work, at night, or on the go. We listen to our community, take every piece of feedback seriously, and continuously evolve our products. Because we believe: Every woman is different- and every woman deserves the best. Gotyu stands for female empowerment, true innovation, and products that make your life easier. Sustainably made, thoughtfully designed, and driven by a clear mission to break taboos. For more freedom. For more comfort. For you. For all of us. ----------------------------------------------------------------------------------------------------------------- Wir sind Gotyu- eine Marke von Frauen für Frauen. Wir wissen aus eigener Erfahrung, wie frustrierend Periodenprodukte und andere Unterwäsche sein können: unbequem, unzuverlässig oder einfach nur unästhetisch. Deshalb haben wir Gotyu gegründet - um genau das zu ändern. Unsere Unterwäsche vereint Funktion, Komfort und Design, ohne Kompromisse. Sie fühlt sich an wie deine Lieblingsunterwäsche - nur mit Superkräften. Unsere Produkte entstehen aus echtem Bedarf und echter Erfahrung. Jede Panty und jedes Bralette ist durchdacht, getestet und mit Liebe entwickelt- von einem Team, das selbst weiß, worauf es ankommt. Von Frauen, die genug hatten von halbgaren Lösungen. Für Frauen, die mehr wollen als das Gewohnte. Und für alle, die sich endlich wieder wohl in ihrer Haut fühlen möchten- egal an welchem Tag des Zyklus. Bei Gotyu findest du eine große Auswahl an Styles, Farben und Schnitten, die zu deinem Alltag passen- egal ob für die Arbeit, die Nacht oder unterwegs. Wir hören unserer Community zu, nehmen jedes Feedback ernst und entwickeln unsere Produkte stetig weiter. Denn wir glauben: Jeder Frau ist anders- und jeder verdient das Beste. Gotyu steht für Female Empowerment, echte Innovation und Produkte, die dein Leben leichter machen. Nachhaltig produziert, fair gedacht und mit dem klaren Ziel, Tabus zu brechen. Für mehr Freiheit. Für mehr Komfort. Für dich. Für uns alle.
Contact info
United States
- contact@gotyu-underwear.com
- www.gotyu-underwear.com
3.7
Average
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
no recommendation
The size was too small and there is no support with this bralette. And I don't get my money back. Only a coupon for the Website.
4 July 2025
Reply from Gotyu Underwear
Thank you for your feedback!
We totally understand how disappointing it is when something doesn’t fit or feel supportive, especially when you had high hopes for it. Just to clarify: for all orders, we do offer a size exchange or store credit within 30 days – and, of course, your statutory right to a refund within 14 days remains unaffected.
We’ve already reached out to you via email to help find a personal solution – feel free to get back to us there anytime. We’d really love to hear from you 🌷
Fast delivery good support
24 June 2025
Reply from Gotyu Underwear
Thank you so much for your kind words! ✨
We’re so happy to hear you’re satisfied with your order and our customer support!
Your support means the world to us, and we can't wait to serve you again soon! 😊
Reply from Gotyu Underwear
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
All the sale-codes...
The sale-codes that were shown in the ads on IG didn't work or where a different amount than advertised. And just a couple days after placing my order another "sale" started where my order would have been over 10€ cheaper. This was the second time that happened. Ordering feels almost like gambeling in a casino...
19 June 2025
Reply from Gotyu Underwear
Thank you for sharing your experience with us. 💜
We’re sorry to hear that our discount codes and timing of promotions left you feeling disappointed. We understand it’s frustrating when a new offer appears shortly after you’ve placed an order. Our promotions are planned in advance and can vary across channels, but the timing can sometimes feel unlucky – and we completely understand how that might be upsetting.
We’ll make sure your feedback about code clarity and timing reaches our marketing team so we can improve transparency. If you ever have questions about a promotion or code before placing an order, our customer service is happy to check details for you in advance.
Thank you for your honest feedback – it helps us make our offers fairer and clearer for everyone!
I had to ask twice to be offered refund…
I had to ask twice to be offered refund for clothes that didn‘t fit. Had to pay the delivery… not satisfying!
1 July 2025
Reply from Gotyu Underwear
Thank you for sharing your feedback with us.
We’re sorry to hear that your experience wasn’t as smooth as it should have been. We always offer a full refund within the legal 14-day withdrawal period – just send us a quick message and we’ll take care of it. To make returns easier, we also offer a free exchange or store credit as part of our extended 30-day return policy.
As a small brand, we currently can’t cover return shipping costs, but we’re working hard to improve every step of the process.
If you have any further questions or need support, feel free to reach out – we're here to help! 💜
Best choice for period underwear
Great range of products. Very comfortable and they really work as described. My favorite brand!
1 July 2025
Reply from Gotyu Underwear
Thank you so much for your 5-star review! ✨
We’re thrilled to hear you’re happy with your panties and the support they offer!
We truly appreciate your support! 😊
Aurora bralette recommend
I am very happy with my aurora bralettes, since I ordered mine I wear them every day! Super comfy :)
I also have some period underwear from gotyou from last year and must say that its not bad but I definitly prefer other brands. But the bralette I have in all 3 colours and would even get more 😅
11 June 2025
Reply from Gotyu Underwear
Thank you so much for your feedback! ✨
We're so glad to hear you love our Aurora!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Very nice and supporting Customer Service
Very nice and supporting Customer Service. Fast Delivery and very good Products.
29 June 2025
Reply from Gotyu Underwear
Thank you so much for your feedback! ✨
We're so happy to hear that you like our products and our service.
Your support means so much to us, and we’re thrilled to have you as a customer! 😊
Reply from Gotyu Underwear
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
I ordered a set of bras that didn't fit…
I ordered a set of bras that didn't fit and in order to send them back and replace them, I had to pay over 16 Euro from Austria to Germany. Will never order again....lesson learned. That's why I love Zalando and Amazon.
27 June 2025
Reply from Gotyu Underwear
Thank you for your honest feedback.
We understand that paying for return shipping can be frustrating, especially across countries.
As a young brand, we currently ask customers to cover return shipping costs, which helps us keep our prices fair and invest in sustainable products. We’re sorry if this was an inconvenience for you.
We offer a 30-day return policy and are happy to support you with exchanges or shop credit. If you need help finding the right fit or have any questions, our customer care team is here for you anytime. 💜
Nice products, slow service
The products are nice (please read carefully about what you want to order!). However customer service is a little slow. You have to email every request, waiting for an answer for days. I sent back some products I ordered and got my money back over a month later (Germany). No news in the meantime.
21 May 2025
Reply from Gotyu Underwear
Thank you so much for your honest feedback 💛
We’re really happy to hear that you like the products – that means a lot to us! At the same time, we’re truly sorry that the communication and refund process took longer than expected. Especially when you're waiting on a return, we understand how frustrating radio silence can feel.
We're continuously working on making our service faster and smoother, and your feedback helps us do just that. If there's ever anything else we can help with, we're always just an email away 💌
Reply from Gotyu Underwear
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Reply from Gotyu Underwear
Thank you so much for your kind words! ✨
We’re so happy to hear you’re satisfied with our beachwear!
Your support means the world to us, and we can't wait to serve you again soon! 😊
Reply from Gotyu Underwear
Thank you so much for your feedback! ✨
We're so happy to hear that you love our products.
Your support means so much to us, and we’re thrilled to have you as a customer! 😊
Reply from Gotyu Underwear
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Reply from Gotyu Underwear
Thank you so much for your kind words! ✨
We’re so happy to hear you’re satisfied with our customer support and the experience!
Your support means the world to us, and we can't wait to serve you again soon! 😊
Unfortunately
Unfortunately, delivery times are very long. I had to wait six weeks for my order.
That makes you think twice about ordering from them again.
It's a real shame and annoying!
3 July 2025
Unprompted review
Reply from Gotyu Underwear
Thank you for your honest feedback. We understand that a six-week wait is frustrating, and that’s not the experience we aim to provide.
Sometimes, especially during high demand or with limited stock, deliveries can take longer than expected. We’re continuously working to improve our shipping processes to make sure orders arrive more quickly in the future.
If you have any questions or need assistance with your order, please don’t hesitate to reach out — we’re here to help! 😊
Its a life saver
I'm so happy with the Gotyu Swimming-underwear, it fits me perfectly and i would recomend it to every girl who loves summer and doesn't want to have worrys about going out Schwimmen with her friends
21 May 2025
Reply from Gotyu Underwear
Thank you so much for your feedback! ✨
We're so glad to hear you love our beachwear!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Unfortunately different models different sizes?
The three panties from this order (all same model) are really tight for a size M. In my previous order (the three different models to try it out) size M worked perfectly for me. It still fits but it doesn’t feel as comfortable as I would have wished for.
Further, the bedding in the front is lower than my vulva - I am constantly afraid that something leaks.
I am a bit disappointed because the quality is in general not what I have hoped for.
7 June 2025
Reply from Gotyu Underwear
Thank you so much for your honest feedback – we’re really sorry to hear that this order didn’t meet your expectations. 💜
Even though sizing is standardized, slight differences in fit can still happen between models due to variations in fabric and design. For our model Gaia, we recommend you choosing one size up, as the model runs smaller. We totally understand that comfort and protection should always go hand in hand – especially with period underwear.
If you'd like, we’d be happy to help you find a better-fitting style or recommend an alternative that suits your needs more closely.
Just drop us a quick email – we're always here to support you and want you to feel completely safe and comfortable in our products!
Good product, but be carefully with measuring!
The products are good and very comfortable. Unfortunately I had to exchange all items from my order and pay to send them back! I did everything according to the measurements but still needed one size bigger. But now I'm quite happy.
31 May 2025
Reply from Gotyu Underwear
Thank you so much for your honest review 💛
We’re really happy to hear that you’re now comfortable in the right size and enjoying the products! That said, we totally understand how frustrating it is when sizing doesn’t work out on the first try — even with careful measuring. Since every body is different, it’s not always easy to find the perfect fit right away (but we’re always here to help).
If you ever need support with sizing in the future, feel free to reach out — we’ve got your back!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.