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GoSun Reviews 

200
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers had a great experience with this company. Customers consistently love how quickly their orders arrive, praising the exceptionally fast shipping times, the careful packaging, and the smooth, straightforward purchasing process. People frequently mention that the items are cleverly designed, highly useful, and perform wonderfully for outdoor cooking, portable showers, and alternative energy needs. However, some customers also noted occasional issues with product quality, such as flimsy parts, defective batteries, or components arriving damaged and needing replacements. Reviewers additionally experienced delayed shipments, missing items, or found getting helpful customer support to be quite challenging when problems arose.

What people talk about most

Product

Clients share positive opinions on product, highlighting that they are high quality and perform as described.... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight outstanding performance,... See more

User experience

Consumers find user experience to be positive, highlighting that the website is sleek and easy to navigate.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders are shipped... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the fast, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first ordered the open box water flow pro and that came exceptionally fast, then signing up to their news letter, I got blessed with a discount through email. Then from there I ordered the fusion... See more

Company replied

Rated 4 out of 5 stars

My gosun solar oven was quickly delivered but with a small scratch on dark inside of the glass. It wasn’t likely to change the functionality so we accepted it. This was a gift as I’ve been happy wit... See more

Company replied

Rated 4 out of 5 stars

I received a GoSun Go replacement tube - It was very helpful that the tube came with the attached components. Two easy suggestions for improvement ... 1. Provide a QR code to the video instr... See more

Company replied

Rated 5 out of 5 stars

online customer service great. had a lot of trouble finding additional batteries for travel cooler/freezer, but finally got help and two more batteries. the fridge seems to be going out of production... See more

Company replied



Company details

  1. Solar Energy Equipment Supplier
  2. Electric Vehicle Charging Station
  3. Energy Equipment and Solutions
  4. Outdoor Clothing and Equipment Shop
  5. RV Supply Store

About GoSun

Written by the company

GoSun.co is a pioneer in portable solar technology, creating breakthrough products that empower people to be cleaner, more independent, and resilient. From solar ovens and coolers to battery systems and water purification, GoSun’s clean tech solutions are designed to meet essential needs using the power of the Sun.

Leading the charge into the next era of renewable transportation, GoSun has developed the world’s first EV Solar Charger—a compact, foldable solar array that allows electric vehicle owners to charge directly from sunlight, anywhere. This groundbreaking solar EV charger is ideal for daily commutes, camping, emergencies, or remote travel where grid access is limited or unavailable.

GoSun has been making headlines with its solar-powered car charger, showcasing the future of off-grid electric mobility. By integrating lightweight solar panels and energy-efficient design, the GoSun solar car demonstrates how solar can directly power transportation without reliance on fossil fuels or charging stations.

Whether you're preparing for adventure, emergency, or everyday life, GoSun provides innovative solar-powered gear that delivers energy independence and resilience. Join thousands who are choosing a cleaner, smarter path forward with GoSun.

The Trusted Solar Innovation Company

Money-Back Guarantee

Trees planted with purchase. Backed by CleanTech investors. Innovation for a better future.

Contact info

4.0

Great

TrustScore 4 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(200)

107 reviews in the last 12 months

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Rated 2 out of 5 stars

one unit delivered broken

one unit delivered broken, still waiting on replacement. very poor communication. I have been a loyal customer since inception of company. worst time ever.

14 January 2026
GoSun logo

Reply from GoSun

Thank you for your long-time support, and we’re very sorry for the frustration caused. We can confirm that your replacement unit has already been sent, and the details were emailed to you — please check your inbox or spam folder.

We appreciate your patience, and once everything is resolved, we’d be grateful if you considered updating your review.

Rated 5 out of 5 stars

A very good open box purchase at a…

A very good open box purchase at a discount. I now have two solar ovens. One for hiking, and one for car.

19 January 2026
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Reply from GoSun

Thank you for sharing your experience! We’re thrilled to hear you’re enjoying your two GoSun solar ovens — one for hiking and one for the car sounds like the perfect setup for adventures anywhere. We hope they keep bringing you delicious meals and convenience wherever you go!

Rated 1 out of 5 stars

GoSun Review: Long-Time Ambassador Left High and Dry – Avoid This Company!

I've been a dedicated GoSun ambassador for many years, enthusiastically promoting their solar products to friends and family. Over that time, I've referred numerous people who went on to make purchases, directly contributing to their sales. However, getting paid for those referrals has always been a nightmare – I'd have to chase them down every single time, with endless emails and follow-ups.
As of now, GoSun owes me a significant amount for referrals spanning many quarters. I've reached out countless times, but their customer service is practically non-existent. The one time they actually responded, they asked for my ambassador code and then completely ghosted me. After months of silence and more persistent outreach, I was finally informed that they've ended the ambassador program entirely. But they refuse to provide any details: When exactly did it end? Why wasn't there any announcement or notification to loyal ambassadors like me? And crucially, was the program canceled before or after the payouts I'm owed for those referrals?
This lack of transparency and accountability is infuriating. After years of supporting GoSun – buying their products myself and driving business their way – to be treated like this is a slap in the face. They've essentially stiffed me on earned commissions without explanation or resolution. If this is how they handle their ambassadors, I can only imagine how they treat regular customers. Do yourself a favor and steer clear of GoSun – there are better, more ethical companies out there. 1/5 stars

25 January 2026
Unprompted review
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Reply from GoSun

We appreciate the years you’ve supported GoSun as an ambassador. Some details in this review aren’t entirely accurate — we’ve recently been making changes to the ambassador program, which unfortunately caused delays and communication issues. Please email your ambassador code to support@gosun.co so our team can look into this and follow up.

Rated 5 out of 5 stars

I absolutely love their Fusion & Sport ovens

I absolutely love their Fusion and Sport models! We've retired our outdoor gas grill and am actually making some life transitions to incorporating these into our daily home life. Compared to a traditional oven (yeah, not going to fit a full turkey/ham) the Fusion is very capable of other daily baking without any electric/gas --- or, when indoors, the oven easily uses about 10% the power of an air fryer. That's amazingly efficient!

1 December 2025
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Reply from GoSun

Thank you for such an enthusiastic and thoughtful review! We love hearing that the Fusion and Sport have become part of your daily routine and even replaced your gas grill. That efficiency comparison really says it all — clean, versatile cooking with a fraction of the energy. We truly appreciate you sharing your experience and being part of the GoSun community!

Rated 5 out of 5 stars

Great company

Great company, unique products, shipped with no problem.

19 January 2026
GoSun logo

Reply from GoSun

Thank you so much for the kind words! We’re thrilled to hear you had a smooth shipping experience and that our unique products met your expectations. Your support truly means a lot to our team, and we’re grateful for your trust in GoSun.

Rated 5 out of 5 stars
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Reply from GoSun

Thanks so much for the great feedback!
We’re really glad you had a smooth experience with quick shipping and that you’re enjoying the product. Appreciate you taking the time to share it on Trustpilot — it truly means a lot to us!

Rated 5 out of 5 stars

Akber

Akber; as my customer service rep was such a pleasure. He help guide me so graciously with a replacement adapter that I thought could never be found.
It was an amazing and wonderful experience, thank you Akber and GoSun.

15 January 2026
Unprompted review
GoSun logo

Reply from GoSun

Thank you so much for taking the time to share this wonderful review!

We’re thrilled to hear that Akber was able to help you track down the replacement adapter and make the experience such a positive one. Providing patient, thoughtful, and solution-focused support is exactly what we aim for, and we’ll be sure to pass along your kind words to him.

Thanks again for choosing GoSun — we truly appreciate your trust and support!

Rated 5 out of 5 stars

Shipped quickly

Shipped quickly, very good quality

5 January 2026
GoSun logo

Reply from GoSun

Thank you for the great review!

We’re happy to hear your order shipped quickly and that you’re pleased with the quality. Thanks for choosing GoSun and for sharing your experience — we really appreciate it!

Rated 5 out of 5 stars

Very easy to do.

15 January 2026
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Reply from GoSun

Thank you for the great feedback! We’re glad everything was very easy for you — that’s exactly how it should be.

Rated 5 out of 5 stars

Great service

Great service, very accommodating with my shipping schedule.

2 January 2026
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Reply from GoSun

Thank you so much for your kind feedback! We’re glad we could accommodate your shipping schedule and make the experience smooth for you. We truly appreciate your support and hope you enjoy your GoSun product.

Rated 4 out of 5 stars

My gosun solar oven was quickly…

My gosun solar oven was quickly delivered but with a small scratch on dark inside of the glass. It wasn’t likely to change the functionality so we accepted it. This was a gift as I’ve been happy with mine; cooks quicker than my American Sun Oven albeit smaller amounts of food.

29 December 2025
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Reply from GoSun

Thanks for your patience and understanding! We’re thrilled your GoSun Oven is still bringing speedy, sunny meals and making such a thoughtful gift.

Rated 5 out of 5 stars

The solar table is amazing

The solar table is amazing, now I can charge my mobile, watch and even the laptop directly on the table while working and enjoying the sunshine!

22 December 2025
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Reply from GoSun

That’s awesome to hear! There’s nothing better than working outside while your devices charge right from the solar table — glad it’s making your sunny workdays even easier!

Rated 1 out of 5 stars

Ordered a 266 battery pack charger new…

Ordered a 266 battery pack charger new and it came completely DEAD. It won’t charge from receiving.

1 December 2025
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Reply from GoSun

Thanks for flagging this — I’ve already reached out to you by email and sent the return label on Dec 12. It looks like the return hasn’t been processed yet.

Once we receive the defective item back, we’ll ship your replacement right away. If you need the label resent or have any issues with the return, just reply to the email and we’ll take care of it quickly

Rated 5 out of 5 stars

Putting my life in the hands of the people who would help us prepers to prep

I have not used it but I know it will get me out of a bind if I ever get in to one . I am putting my full trust in this company I wouldn't of bought it if I didn't think it was not going to work.

1 December 2025
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Reply from GoSun

Thank you so much for your trust in GoSun! We’re thrilled to hear that you feel confident in our product, and we’re committed to making sure it performs whenever you need it. Your confidence means a lot to us!

Rated 5 out of 5 stars

A happy customer for years!

I have been a customer for years and have purchased many items. The products are innovative and effective, and the customer service is great.

13 November 2025
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Reply from GoSun

Thank you so much for your continued support! We truly appreciate loyal customers like you. We're thrilled to hear that you’ve enjoyed our innovative products and had great experiences with our customer service team. Your trust means a lot to us, and we look forward to serving you for many more years.

Rated 5 out of 5 stars

Product return process was efficient.

I received a defective battery, not user repairable. GoSun immediately responded to me regarding how to return the battery and for me to receive a new one.
I have several GoSun products (Sport, E sport tray, Chill, two 60w tables, brew, breeze, two batteries); Everything works great. Just completed a road trip w/Chill in the car. No ICE needed (Ha!).

17 November 2025
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Reply from GoSun

Thank you for taking the time to share your experience! We're glad we could quickly help with the battery replacement and get you back up and running. It’s wonderful to hear how well your GoSun gear is performing—especially on your road trip with the Chill (no ice is always a win!). We truly appreciate your trust and continued support, and we're here anytime you need us.

Rated 5 out of 5 stars

No delivery issues. Out of the country delivery success!

Regarding the delivery, it arrived with no issues at all. All pieces are complete as well. I look forward to cooking with it very soon.

17 November 2025
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Reply from GoSun

Thank you so much for the update! We're glad to hear everything arrived safely and that all the parts are complete. We hope you enjoy cooking with your new GoSun gear — if you need any tips or help getting started, we’re always here. Happy solar cooking!

Rated 2 out of 5 stars

Replacement tube for Sport exploded after only a few uses

Had to buy a replacement tube for GoSun Sport solar oven Feb. 2025. I've detailed that already, I did ultimately receive the tube. Less than a year later the replacement tube exploded while I was sliding a tray out with hot Thanksgiving dinner... Good thing the bottom blew out away from me, as those glass chunks could've caused serious injury. I've only used this tube a few times, doing nothing out of the ordinary. The replacement tube was not of the quality of the original, which lasted for years and I'd probably still have if I wasn't stupid about trying to retrieve a scrubby pad that detached and got stuck at the bottom of the tube... That tube just cracked, I first knew it from white color within the glass, but this replacement exploded during normal use and it was scary. An exploding glass oven could really hurt someone.

Thank you for your response and help, it's good to communicate with a human instead of Ai. I was told to contact GoSun in a month or two because the Sport replacement tubes are sold out, but your website/Ai chatbox claims that they're available now. I admit that I'm worried GoSun might not be around much longer if you read the financial stuff... I'll pull this immediately if I'm wrong. Thank you for your help.

26 November 2025
Unprompted review
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Reply from GoSun

Thank you for sharing this — and we’re very relieved you weren’t hurt. This should never happen, and we’re truly sorry for the experience. Our tubes are built to handle high heat, so this is extremely rare.

Please contact our support team with your order details and any photos, and we’ll make it right and investigate what went wrong. We appreciate you bringing this to our attention.

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