GoSingles Reviews 

217
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers had a great experience with this company. Travelers frequently praise the exceptionally friendly staff, delicious meals, and brilliantly organized itineraries that consistently make participants feel welcome and fully included throughout the entire journey. Many consumers happily share wonderful stories of forming lasting friendships and enjoying truly memorable adventures across various stunning destinations around the world. Some people also felt that group organization and pre-trip communication could be improved, noting unexpected small group sizes and inconvenient travel logistics. A few other people additionally mentioned that certain hotel accommodations, outdated room conditions, and local transport arrangements occasionally fell short of their overall expectations.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, highlighting great organization and wonderful... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, welcoming, and hard-working.... See more

Location

Users describe ambiguous interactions with location, as opinions are heavily divided. Some reviewers... See more

Service

Consumers find service to be ambiguous, reporting vastly mixed experiences with the offerings. While some... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My advice to anyone thinking of choosing a holiday with this company is to find out the minimum required persons they accept for the trip they are interested in. If possible ask them how many peopl... See more

Company replied

Rated 3 out of 5 stars

I enjoy the holiday and the company of the rest of the group. I didn't like it when I found out that go singles forgot to buy the tour tickets for Granada for the group until the 12th hour when we all... See more

Company replied

Rated 3 out of 5 stars

Firstly I arrived at Heraklion airport at 20.30. I then had to wait 2 hours for another flight to arrive before I got my transfer, arriving at the hotel around 23.00. It was quite a surprise that the... See more

Company replied

Rated 3 out of 5 stars

as always Jennie was super helpful throughout the whole process of booking she really is a credit to your organisation However unfortunately this doesn’t appear to be the case with all members... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Holidays designed exclusively for solo travellers aged 30s, 40s, and 50-plus, our singles holidays offer the perfect opportunity to connect with like-minded individuals in a secure group setting, all while saving you money on single supplements.


Contact info

3.8

Great

TrustScore 4 out of 5

217 reviews

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Replied to 87% of negative reviews

Typically replies within 1 month

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3.8

All reviews

(217)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

I booked a holiday to Crete for 2nd May…

I booked a holiday to Crete for 2nd May this year which Go Singles cancelled 10 days before. Looking at the website at the time the holiday which I had booked to Chania had completely disappeared leaving one to Malia in its place. I also had a holiday booked to Croatia on a traditional boat at the end of June with three days in a hotel at the end of the week. During the holiday on the boat, myself and another girl received an email saying our hotel was fully booked and they were putting us in an equivalent. The original hotel booked was four stars and the "equivalent" hotel was three stars. We rang the original hotel ourselves and found there were rooms but not at the price Go Singles were prepared to pay. Two not very happy customers took the three star hotel as we were left with no option being halfway through our holiday. I also had another trip booked with them for Sicily in September which required me to pay the balance of over a £1,000 while on my holiday in Croatia. I decided not to go through with it and lost my £200 deposit. Holidays should be stress free and enjoyable and this company seems to book flights and hotels at the last minute, ending up disappointing their customers. I will never go with this company again and I urge any other single to steer well clear.

24 June 2023
Unprompted review
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Reply from GoSingles

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest comments about your recent experience with GoSingles.

Firstly, we'd like to express our regret that your holiday experience did not meet your expectations. It's important to note that we meticulously plan our holiday programs well in advance, using the most accurate information available to us at the time. However, we acknowledge that, on rare occasions, operational reasons beyond our control may necessitate adjustments to our itineraries and accommodations. In your case, the change in the hotel was one such instance, and we decided to upgrade your booking from a bed & breakfast to an all-inclusive package as a complimentary. This gesture is a reflection of our commitment to ensuring customer satisfaction.

We want you to know that your feedback is invaluable to us, as it helps us continually improve our services. Your experience is not representative of the majority of our guests who thoroughly enjoy their holidays with us, and we genuinely regret that we did not live up to your expectations this time.

If there is anything specific you'd like us to address or if you have any further concerns, please don't hesitate to reach out to our customer service team. We are dedicated to ensuring that our guests have the best possible experience with us, and we would welcome the opportunity to make amends.

We hope you will consider giving us another chance in the future to provide you with a more memorable and enjoyable holiday.

Thank you for choosing GoSingles, and we appreciate your feedback.

Warm regards,

GoSingles

Rated 5 out of 5 stars

Go for it!@

Fabulous holiday with Go Singles. This was my second year. I felt looked after from beginning to end. Plenty of time to meet other guests, all of which were friendly, fun and kind.
I would really recommend going on holiday on your own. You can spend as much or as little time with other guests and really do what you want to.

17 July 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. Thank you once again for choosing GoSingles, and we hope to have the opportunity to serve you again in the future.

Rated 1 out of 5 stars

Incorrect Go Single holiday information & terrible hotel room, Hotel Stalis, Crete.

I was very disappointed with quality of the week holiday at Hotel Stalis, Crete.

I went away in May 23 for what I thought will be a relaxing wellbeing break after hectic time at home and work. I booked the Crete break with Go Single based on the original ‘great description below:

‘Stalis Hotel is in Stalida resort, a laid-back little resort with one of the best beaches in all of Crete. Hotel is just 50 meters from the beach and few minutes away restaurants and shops. Built in a magnificent area next to Stalida Beach in Crete, Stalis Hotel’s outdoor pool and terrace offers fantastic sea views. Go for a refreshing dip in the pool. Enjoy a short walk across to the sandy beach and join in with the water sports.
In the evening, enjoy live music entertainment organized by the staff at Stalis and visit the restaurants and taverns just steps away from the hotel. Hospitality is the main feature of the hotel, who will welcome you and make you feel at home.
The hotels 90 rooms are tastefully decorated, and all come with their own bathroom and private balcony or terrace, enjoying magnificent views of the sea or the gardens. They feature a TV, a telephone, mini fridge, hair dryer, air conditioning and tea / coffee making facilities’

What we got instead
- Description of Hotel and room expectation with images shown on ‘Go Single’ website was incorrect and different from reality when we got to there.
- Room images on Go Single website was opposite of the accommodation given. I was given a very small single room with a single bed and noisy fridge next to the bed and the very small shower cubicle next to Fridge (it felt like a prison room}. All images on the website showed large room with double bed. There was no space to move about or relax nor space for suitcase, or natural lights. I slept badly and spent majority of my stay away from the room to help my mental health and wellbeing. I reported to Reception, but informed they have no other room.
- There was no magnificent views of the sea or gardens as described on Go Single website. (photographic evidence was provided to Go Single on Return)
- No evening live music and entertainment as advertised. Hotel informed us that they have NEVER provided entertainment (irrespective of whether the season is high or low) and do not have a suitable venue to provide it, hence this description was not on their own website. Yet, Go Single provided a different information as part of our contract.
- There was No tea / coffee making facilities in the room nor space for it as described on the website.
The rep informed us he was unable to resolve the matter and advised us to complain upon our return home which we all did.
Photographic and Video evidence of accommodation was provided to Go Single on return.

Go Single rejected the complaint of ‘incorrect/false advertising; including loss of enjoyment of our holiday, even though evidence was shown that the published information on their website with regards to Hotel Stalis Crete was incorrect and misleading. Go Single immediately amended their description once the group I travelled with (5 other people) complained to the rep while in Crete, including sharing the Go Single link showing the holiday we were expecting.

Go Single Response to complaint in July 23
Go Single in their response said ‘While we understand your dissatisfaction with certain elements of the holiday, which we consider to be minor, we believe that they would not have prevented you from deriving a substantial level of enjoyment from your overall holiday experience.

This was not a suitable response as the misleading and false description affected my holiday and mental wellbeing, which I went away to improve.

I would advise anyone booking with Go Single to clarify that information on their website is what they will get at their destination or you risk being disappointed.

Good Customer Care is not a priority for Go Single as a Holiday Provider.

16 May 2023
Unprompted review
Rated 5 out of 5 stars

A Gulet brilliant experience

The Gulet 7 days holiday was the best experience ever, if you love being on the water. It is a no frills holiday with the best care given. The food on board was cooked every day from fresh ingredients and served impeccable, from a tiny galley. Our wonderful Captain and his crew made sure we taken care of at all times. We were taken to coves that were beautiful and quiet, snorkelling and swimming was a fabulous experience in the warm clear blue water. A bbq on the boat one night with the stars and moon giving the experience something extra. Don’t expect luxury on this holiday, the shower is altogether a new experience but like everything on board it worked. Brilliant time

The adults only hotel was a perfect way to have a 100% relaxing week. Family owned and run it was so friendly. The pool was very clean and there were plenty of sun beds 👏😊
The little restaurant served many different meals all day by the very friendly kitchen staff, thank you.

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Go Singles - Gulet Hazer second time aboard

This was my second time aboard gulet Hazer with Go Singles for yet another fabulous week. Our captain Senay and his crew Enis looked after us so well… nothing is a problem and I mean nothing. There might not be aircon but who cares when you can sleep up on deck under the stars.
Food is fabulous , all tastes catered for. We were a small party this time around , only 4 of us but what a great time was had by all. I totally recommend this trip to everyone who wants a chilled out totally relaxing but never boring holiday … 😎hopefully I’ll get the chance to do it again 🤞
Go singles as a company are first class from booking to finish transfers all organised and waiting as you come off the flight and going back home . Totally recommend to anyone thinking about a solo holiday … don’t think , just do 🙂

10 July 2023
Unprompted review
GoSingles logo

Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. Thank you once again for choosing GoSingles, and we hope to have the opportunity to serve you again in the future.

Rated 3 out of 5 stars

Lovely location but poor value for money

I had a week in Sorrento with GoSingles. Beautiful location, the hotel was nice well situated and very clean. Staff were very helpful and friendly. Of the 5 trips advertised on the GoSingles website, 3 were not available and those that were, were very overpriced and had to be paid for in cash?! We therefore organised excursions ourselves. It was nice to be with other solo travelers but the holiday was very overpriced and not good value for money.

30 June 2023
Unprompted review
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Reply from GoSingles

Thank you for sharing your feedback about your recent trip to Sorrento with GoSingles. We're delighted to hear that you enjoyed the beautiful location, the well-situated and clean hotel, and the helpful and friendly staff. It's great that you had the opportunity to connect with other solo travelers as well.

When it comes to excursions, we highly recommend making advance bookings. Sorrento serves as an excellent hub for exploring the stunning Amalfi Coast, and these excursion slots tend to fill up rapidly. Please note that our excursion rates are established for private trips accompanied by a guided service. Consequently, they might appear slightly more expensive compared to standard public tours.

Your feedback is valuable to us, and we will take your comments into consideration as we continually strive to improve our services and offerings.

Thank you for choosing GoSingles for your holiday, and we hope to have the opportunity to welcome you again in the future with a more satisfying experience.

Rated 5 out of 5 stars

My first solo holiday

Everything was well organized. We were met at the airport in Madeira by a very friendly and informative taxi driver. There were only 4 people in the group but we got on well. The hotel was lovely the staff extremely friendly and helpful. The food was very good. This was my first solo trip and it was such a good experience from booking to coming home. I can't wait to do it again.

3 July 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. Thank you once again for choosing GoSingles, and we hope to have the opportunity to serve you again in the future.

Rated 4 out of 5 stars

Olympos Magic

Just spent my 4th visit at the Olympos Hotel - Ölu Deniz with GoSingles. Another excellent holiday made more enjoyable by the staff.
The hotel itself is basic, but comfortable, clean and well situated in a quiet area, yet only a 5 minute stroll to plenty of bars & restaurants.
Rooms have everything you need from free toiletries, lots of cupboard space, balcony or terrace, tv and air-con. They’re kept spotlessly clean by two very friendly housekeepers (don’t worry if they don’t speak fluent English - they’re infectious smile says it all!).
The best bit for me is the swimming pool. Immaculate, and cleaned every morning. It sits within well manicured gardens with the bar and restaurant right next to it.
The breakfast is fulfilling, with all the usual fruits, veg, cheeses and cold meats you’d expect in a Turkish Breakfast, and you can order eggs too. Fried, scrambled, boiled or poached.
All in all, a brilliant, small & friendly adult only hotel.
A few of us are going back in September, and we only met in June!
If you book with GoSingles you get 5 dinners. A great way to meet your fellow solo travellers, and it’s not long before everyone’s organising days to the beach as a group, or dinner in one of the many excellent restaurants nearby, or a night on the town!
Lunch can be taken in the hotel from an extensive menu of international food, as well as your old favourites, and the quality is exceptional for this class of hotel.
Jennie, the GoSingles rep is very friendly and helpful, and she does brilliantly in getting people together, if that’s what you want.
Equally, you can do your own thing in peace.

12 June 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. Thank you once again for choosing our company, and we hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

John

What a holiday boat was fantastic although a bit basic it had everything
All the people i met were brilliant all jelled
The hotel was very good going back in September 5star

13 June 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. Thank you once again for choosing our company, and we hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Why have I never done this before ?

After four years on my own and quite lonely I plucked up the courage to book a go singles holiday sailing on a Turkish Gulet having no idea who my fellow passengers would be. I met six people who for varying reasons were in a similar position to myself. It was the best holiday I’ve ever had. We had a hoot and I am going with two of them again in September. Try it if your lonely it’s a fantastic experience.

12 June 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. Thank you once again for choosing our company, and we hope to have the opportunity to serve you again in the future.

Rated 3 out of 5 stars

Croatia Cruise

I booked a Croatia Cruise with Go Singles and this was the first time I used their services. My experience was ok but mostly due to being lucky with my travel buddies and the cruise members. However, I experienced a few issues with Go Singles Croatia Cruise. Firstly, I realised I paid almost £200 more than my travel buddies for a lower deck cabin, just because I booked my holiday a month after them. This was so unfair as the others on the upper deck cabin paid almost the same amount of money as me!
In addition, while the places we went were according to our itinerary, there were no optional or included tours as stated in the itinerary! (All false information). We had no Go Singles guide with us either! In general, Go Singles could have provided us with a more organised and pleasant cruise but unfortunately that wasn't the case! I'm not sure if I'll use Go Singles in the future as my experience wasn't very good!

24 June 2023
Unprompted review
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Reply from GoSingles

Thank you for sharing your feedback regarding your recent Croatia Cruise experience with Go Singles. Our goal is to provide exceptional service to all our customers, and we deeply regret that your experience did not meet your expectations.

Regarding the price discrepancy between your cabin and those of your travel buddies, we would like to clarify our pricing structure. Our aim is to offer competitive rates while ensuring fairness among all our customers. We employ dynamic pricing, which means that as flight prices increase, the package prices also increase. This can result in late bookers paying more than early bookers. We understand your disappointment, and we will carefully consider your feedback to enhance our pricing policy for future bookings.
It's worth noting that our cruise package does not include excursions and activities, as these are optional extras. Unlike other companies, we do not include a tour guide who sails with you, which would significantly increase the package price. However, we do provide a tour manager who conducts a welcome meeting and offers information before you embark on the cruise. During your trip, you had the assistance of the Captain and the crew.

We apologise for the shortcomings you experienced during your Croatia Cruise. Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a more enjoyable experience for our customers in the future.

If there's anything else you would like to discuss or any further feedback you would like to provide, please don't hesitate to reach out to us. We appreciate your understanding and thank you for choosing Go Singles.

Rated 4 out of 5 stars

Had a great holiday with Go Singles in…

Had a great holiday with Go Singles in Turkey. I was a little concerned after seeing lots of negative reviews for this company. But I found them to be very good, they provided all the information required on time. We were only a group of 5 but the rep did all she could to ensure we had a good time. Hotel is basic but very clean and food is excellent ! Cooked by young chef Ibo ! Delicious each night. All the staff were friendly and did all they could to make the stay pleasant. I’d recommend

15 May 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. Thank you once again for choosing our company, and we hope to have the opportunity to serve you again in the future. 😊


Rated 5 out of 5 stars

This was my third visit to the Olympos…

This was my third visit to the Olympos and still an excellent experience.
I cant praise the staff enough Omer is a great front man he couldn't be more helpful, he puts 100% into making your stay enjoyable.
The food is excellent skilfully prepared and presented by Chef Ibo.
Jenny and Gary are very helpful and informative as the both live locally.
The owners Honey and Ash are a lovely couple and treat you as friends.
Don't have any reservations about going on holiday as a solo traveller because everyone in your holiday group are just friends you haven't met yet

16 May 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. Thank you once again for choosing our company, and we hope to have the opportunity to serve you again in the future. 😊

Rated 4 out of 5 stars

Excellent value

Don’t be misled by the rather shoddy look of the drive way behind the main road to the hotel because behind the gate is a very pretty garden backing onto the lovely pool side and bar / dining area and a lovely looking hotel 🥰
The rooms are basic but very clean but the pluses are that Omer , manager could not do enough to ensure the happiness of everyone !
Our package included 5 dinners as well as breakfast . We didn’t think we would bother but IBI and his assistant are up coming top chefs and we stayed for every dinner as the attention to detail was 5 star - thank you !!
The hotel is set back from the hustle of the main road but a 5 min minute walk takes you to the shops and restaurants and the very cheap taxis take you to the beach .a super relaxing holiday with fab food . I’m going back X

14 May 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. We look forward to seeing you again 😊

Rated 5 out of 5 stars

I had a great time with GoSingles in…

I had a great time with GoSingles in Majorca Santa Ponsa Resort! There were 12 of us in the group of similar ages and we throughly enjoyed our holiday! I can’t fault the rep and the hotel was superb with stunning views, delicious food, and cocktails to die for!!

28 April 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback. We look forward to seeing you again 😊

Rated 1 out of 5 stars

Lived up to their poor reviews

Just been with go singles to Santa Ponsa far less people on the holiday than I was told when booking There was no rep as stated only contact was a tex message informing me of the pick up time to return to the airport
Eventually meet 2 others after 2 days one from Gatwick and one from Bristol there may have been others But reception had not heard of Gosingles so could not help I won’t be using them again

28 April 2023
Unprompted review
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Reply from GoSingles

Dear Gregory Jones,

Thank you for bringing your recent experience with Go Singles to our attention.
We understand due to the flight delay you missed the welcome meeting and opportunity to meet the group on arrival.
Our representative has made every effort to contact you and we are sorry for any inconvenience caused by the delayed meeting with other participants on the holiday.
It’s disappointing to hear that one of the reception staff was not aware of GoSingles but you can appreciate this is a large hotel and works with number of tour operators, but our representatives 24 hours contact information was readily available at the reception notice board.

We strive to provide exceptional customer service and address any concerns promptly and directly. We regret that you did not reach out to our customer services department directly to address your concern, and instead chose to express your feedback on a review website.

Once again, we apologise for any inconvenience caused, and we appreciate your understanding. If you would like to discuss your concern further or require any assistance, please do not hesitate to contact our customer services department directly. We are committed to addressing your concerns and ensuring your satisfaction.

Thank you for your feedback and for choosing GoSingles.

Rated 5 out of 5 stars

Heading - Best hotel in Oludeniz, Turkey

I recently returned from a fantastic holiday with GoSingles in Turkey the best holiday I ever had in Turkey. I have visited the area in the past with other companies but nothing like Olympos Hotel. It’s in a great location, close to Oludeniz beach, restaurants, bars and shopping street. Hotel has great atmosphere, friendly staff and delicious food. Definitely go back to Olympos hotel again this summer.

30 April 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback.

Rated 5 out of 5 stars

i enjoyed my York easter break with Go…

i enjoyed my York easter break with Go singles made some great friends. Our rep Garry was super funny, there were around 25 of us everyone got on very well and no we are planning to go on the Crotia cruse in September as a whole group

12 April 2023
Unprompted review
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Reply from GoSingles

We are delighted to hear that you enjoyed your holiday with us. Thank you for taking the time to write and for the benefit of your feedback.

Rated 1 out of 5 stars

Appaling service from Go singles

Appaling service from Go singles - they cancelled my holiday at short notice & have delayed & delayed payment back to me
They do NOT answer their phones or respond to emails
Choose another company

24 April 2023
Unprompted review
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Reply from GoSingles

Dear Patricia Eickhoff,

We are sorry to hear that you are dissatisfied with the service received from GoSingles. Please contact our dedicated customer services and they would be pleased to assist you and resolve any issue you may have with your booking.

Our phone lines are open Monday to Friday 9:00am to 19:00hrs and weekends from 9:00am to 16:00hrs.

Rated 1 out of 5 stars

Never again will I use go singles.

I decided to use go singles as I wanted some comfort knowing I would be with other like minded people. I booked to go to Egypt last week in March. I got my e ticket which had another persons name on as well as my own. I had a very stressful 18 months which included 3 bereavements, 2 family members and a close friend. So I was really looking for a much needed stress free holiday. Why I got was far from that. Not met by a go singles rep at the airport but someone from fun trip. Taken to the Swiss Inn NOT the Desert Rose. There was only myself and another gentleman we felt we were missing out on the experience of the group. We got put into the Desert Rose Tuesday afternoon my room was sub standard was moved to another room. So a full day lost. I got badly bitten on the Tuesday night in my room. And the saga continues. Too long to you’d think I’d made it up.

27 March 2023
Unprompted review
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Reply from GoSingles

Dear Allison Freeman

We strive to provide exceptional customer service and address any concerns promptly and directly. We regret that you did not reach out to our customer services department directly to address your concern, and instead chose to express your feedback on a review website.

If you would like to discuss your concern further or require any assistance, please do not hesitate to contact our customer services department directly. We are committed to addressing your concerns and ensuring your satisfaction.

Thank you for your feedback and for choosing GoSingles.

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