The sneakers I ordered were one size too small. The return required a bit more effort than expected, and I missed some communication along the way. That said, their support team stepped in and found a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The tracking information was mixed up with Zalando’s and therefore quite confusing. DHL was indicated as the carrier, but the package was ultimately delivered by Bpost, which did not make sense. That... See more
Company replied
When I notified the Company that I had not recieved items that were ordered they followed up and reshipped the items.
Company replied
The product is of good quality and fits very well.
Company replied
Company details
- Activewear Store
- Fitness Equipment Store
- Gym
- Martial Arts Supply Store
- Sporting Goods Store
- Sportswear Store
About Gorilla Wear
Written by the company
Gorilla Wear supplies sportswear, lifestyle clothing, fight gear, and gym accessories. Our legacy began in 1982 in the United States of America. With decades of experience and a team of world-class athletes, we are committed every day to encouraging athlete motivation through products with unique designs and high functionality.
Over the past 40 years, our brand has become legendary. Athletes around the world have proudly worn or used our products for generations. And they still do, because, with customers from over 100 countries and more than 65 established distributors, we're still expanding our brand every day.
We take customer opinions extremely seriously so we can provide athletes with the best possible products and customer service. We'd love to hear about your experience with Gorilla Wear!
Contact info
Jan Tinbergenstraat 131, 7559 SP, Hengelo, Netherlands
- +31 743492741
- info@gorillawear.com
- www.gorillawear.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Gorilla Wear
Hi,
Thank you for your amazing review. Great to hear you see Gorilla Wear as a one stop shop for high quality workout gear. We really appreciate your enthusiasm.
Kind regards,
Customer Service Team
By mistake instead of XL Small size…
By mistake instead of XL Small size came to house. I have now returned it. All my fault waiting to see how long it take for returns.
16 March 2026
Unprompted review
Reply from Gorilla Wear
Hi Brian,
Thank you for your review. We appreciate your honesty. We are sorry the wrong size ended up arriving, but we hope the return will be processed smoothly and as quickly as possible.
Kind regards,
Customer Service Team
Certain colours were unavailable and…
Certain colours were unavailable and that was the only disappointment. I love the brand and a big fan!
24 February 2026
Reply from Gorilla Wear
Hi Shravan,
Thank you for your review. Great to hear that you love the brand and are such a big fan. We understand that unavailable colours can be disappointing, and we appreciate you sharing that feedback.
Kind regards,
Customer Service Team
Multiple issues..shipping..shorted product.…
It took quite some time to ship my order. I had to contact them. Then I get my order and its missing a tshirt I ordered and nothing on the packing slip or any message letting me know and yet I was still paying for it. I again had to contact them and they stated there was some issue with the packaging and I could get a refund or get something else at that price. I emailed them back 2 days ago on what I wanted and have yet to receive a response. Not happy at all. I love the items I did get but terrible cust service.
21 February 2026
Reply from Gorilla Wear
Hi Jody,
Thank you for sharing your feedback. We are sorry to hear about your experience. We understand how frustrating it must be to wait for your order, receive it incomplete, and then not get a timely reply.
This is not the level of service we aim to provide. We will review your case and contact you as soon as possible to resolve this.
Kind regards,
Customer Service Team
Great products and good prices.
19 February 2026
Reply from Gorilla Wear
Hi Daniel,
Thank you for your review. Great to hear that you are happy with the products and the prices.
Kind regards
Customer Service Team
Reply from Gorilla Wear
Hi Srecko,
Thank you for your feedback. We are sorry to hear that the 2XL fit more like an XL for you. We understand how disappointing that can be.
We will take your comment into account and share it internally as feedback regarding our sizing.
Kind regards
Customer Service Team
HORRIBLE customer service
This has been a horrible experience and I'll never order from your company again. First, your site told me that I was a large when I am not. Then, it took you guys 5 days to reply to an email from me after sending me a link that didn't work for a return/exchange. I'll be sure to tell my gym buddies to not buy from you as well.
19 February 2026
Reply from Gorilla Wear
Hi Adam,
Thank you for your feedback. We are sorry to hear about your experience. This is not the level of service we aim to provide.
We understand how frustrating it is when the size recommendation is not accurate and when you have to wait days for a reply, especially if the return or exchange link did not work. We will take your comments on board and review this internally so we can improve both our sizing guidance and our support response times.
We will contact you directly as soon as possible to help resolve your return or exchange.
Kind regards,
Customer Service Team
I never got the item I ordered
I never got the item I ordered. They never processed my order.
3 February 2026
Reply from Gorilla Wear
Hi Paul,
Thank you for your review. We are sorry for the confusion and the lack of clear communication. Your order was manually cancelled and the payment has been refunded.
We are investigating what happened and we will contact you directly with an update.
Kind regards,
Customer Service Team
I just love this shop.
I just love this shop.
Also when i have a problem(i buy a XL and in my order i see a S),they fix it.
Like a say,love this shop.
26 February 2026
Unprompted review
Reply from Gorilla Wear
Hi Eddy,
Thank you for your review. We are happy to hear you love the shop and that our team could fix the issue quickly when something was wrong in your order. We really appreciate your trust.
Kind regards
Customer Service Team
Sold me out of stock items then never…
Sold me out of stock items then never responded to me. Shop.com a third party finally responded & they tried making it up to me with cheap ass plastic flimsy water bottle/shaker 😂
1 February 2026
Reply from Gorilla Wear
Hi Zachary,
Thank you for your review. We are sorry to hear about your experience. We would like to clarify that Gorilla Wear is not a third party in this case. This is not the experience we aim to provide, and we definitely do not want customers to feel ignored.
We will look into this internally and make sure your feedback is taken seriously.
Kind regards
Customer Service Team
your tracking Information were mixed…
The tracking information was mixed up with Zalando’s and therefore quite confusing. DHL was indicated as the carrier, but the package was ultimately delivered by Bpost, which did not make sense. That said, the delivery was fast and the products are of good quality.
13 February 2026
Unprompted review
Reply from Gorilla Wear
Hi Gianluca,
Thank you for your feedback. Sorry to hear that the tracking information was confusing and that the carrier details did not match the final delivery. We understand how unclear that can be.
We are glad the delivery was fast and that you are happy with the product quality. We will note your comments about the tracking and carrier information and share them internally.
Kind regards
Customer Service Team
Fantastic service and products
Easy to navigate web site, prompt delivery and fantastic products
3 February 2026
Unprompted review
Reply from Gorilla Wear
Hi Mark,
Thank you for your review. Great to hear that the website was easy to navigate, delivery was prompt, and you are happy with the products.
Kind regards,
Customer Service Team
Iffy quality of manufacture, but good communication from the company
I ordered a pair of hi top shoes from Gorillawear last week. Upon receiving them, I noticed a few flaws in the stitching. I contacted the company about it who compromised regarding a refund/replacement. Other than that, not so bad
20 January 2026
Unprompted review
Reply from Gorilla Wear
Hi Christopher,
Thank you for your feedback. We are sorry to hear about the condition of the high tops you received. This is not the quality standard we aim for.
We will investigate this internally. If you have not contacted us yet, we will reach out to you directly to look into your order and resolve this.
Kind regards,
Gorilla Wear Customer Service Team
perfect product 🔥
9 January 2026
Unprompted review
Reply from Gorilla Wear
Hi Ellgouabo,
Thank you for your feedback. Great to hear that you are happy with the product.
Kind regards
Customer Service Team
I like the quality of the clothes but…
I like the quality of the clothes but I’m trying to return for larger sizes and emailed and no response. Still waiting.
29 December 2025
Reply from Gorilla Wear
Hi George,
Thank you for your review. We are glad to hear you like the quality of the clothes. Sorry to hear you are still waiting for a reply regarding returning for a larger size.
We will contact you as soon as possible to help you with this.
Kind regards
Customer Service Team
Reply from Gorilla Wear
Hi Timothy,
Thank you for your review. Great to hear you are happy with the quality and the fast service. We really appreciate the recommendation.
Kind regards
Customer Service Team
Not fine quality
Not fine quality. Won’t buy again. Returned all the goods.
26 December 2025
Unprompted review
Reply from Gorilla Wear
I’m sorry to hear that the quality didn’t meet your expectations.
Reply from Gorilla Wear
¡Muchas gracias
Very friendly if u have any problem…
Very friendly if u have any problem just call or text the manager sale he will help you, also the clothes are good quality!
23 December 2025
Unprompted review
Reply from Gorilla Wear
Thank you for your kind feedback! We’re really happy to hear you had a great experience and that you’re satisfied with the quality of the clothes.
I didn't expect that!
Ordered the mystery box for €99?
I didn't expect what was inside at all. These were beautiful sportswear items worth €300.
Thanks Gorilla Wear for the Christmas gift.
13 December 2025
Unprompted review
Reply from Gorilla Wear
Great to hear, thank you for your kind words!
We’re glad the Mystery Box was a pleasant surprise and that you’re happy with the items inside. Enjoy your new sportswear and have a great time training in it.
Thanks for choosing Gorilla Wear
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