Gorgias Reviews 

Great company, has revolutionised our community management!

Installed and using the Bigcommerce integration with Gorgias - works really well.

Of the issues we have had, they have been incredibly supportive and fixed everything in really short time frames.

The support team is always prompt in addressing my concerns and efficient when providing a resolution, as they always do. Thank you for providing a great customer experience.

We migrated from ZenDesk over to Gorgias and it was seamless. The Gorgias support team was responsive and helped every step along the way. Since migration we havent encountered any issues with our BigCommerce integration and the team is happy to have moved.

very helpful

Gorgias is an incredible platform and has made engaging with our customers a breeze! Throughout the on-boarding stage and set-up, we were offered continual support and their team are always on hand to help with any queries or issues.

The system is simple, easy to use and saves a lot of time! They are always a stones throw away if assistance is needed and are always adding new features to keep us on top of the game.

I highly recommend Gorgias to any business that want to streamline their customer service channels and drive production.

We had been using reamaze and then switched to Gorgias. Wow so much better!

Integration with Gorgias couldn't have been easier and the support team continue to be super responsive and helpful since we migrated. The platform is super easy to use and the additional features make the move absolutely worthwhile.

Gorgias is a joy for both our customer support and customers to us.

This is the third customer support system we've used and its easily the most straightforward modern system we've used.

Gorgias support are quick and responsive to work with.

I have always had a good experience with the Gorgias team as well as the app. They are always super quick to answer and greatly helpful. Keep up the good work!

I appreciate how we are kept informed of technical bugs or outages.
Gorgias staff is very sharing in answering questions and informative about their roadmap in their frequent Town Hall videos.
I'm still learning new ways to use such a powerful tool. For example, I know that the Help Center will be great for my customers, but I have not yet set it up.
Just hoping they don't increase the price.

Instance is user-friendly. Works well with Magento.

The Gorgias platform is user-friendly and organized. The support team is fast, very knowledgeable and provides recommendations to support our company's growth.

Pros: Gorgias improved itself quickly and now it has different channels like desk, live chat and call center. As a rising trend, the omniroute system can be used within Gorgias. The user interface is easy to manage. The most important feature of Gorgias is pricing. Its pricing plans are different than the other desk softwares. It does not limit the user numbers while the others demand highly expensive amounts.

Cons: Automatically omniroute assignment system should be developed.

Gorgias is a great platform and will be even better once they add automation for BigCommerce simular to what they have for Shopify

I really like Gorgias. It was really easy to integrate my systems into their platform. It really helps us create, assign, track and close customer support tickets that come from multiple platforms. Big thumbs up!

Great service and customer experience. Recommended.

We've been using Gorgias for almost a year now, and I love it. We are a smaller business so it works well for us. Any time I've had a question, they have been quick to respond and very helpful.
That said, things I would love to see for the future are:

-Read Receipts (occasionally we end up in customer's spam)
- Cleaner/simpler ways to set up filters and automations, setting up filters can be a little tricky. We have an auto-responder set up for weekends, I would love to be able to set it on a timer rather than manually turning it on every Friday and off every Monday.
- Better options for adding signatures. We can't copy/paste our normal emails signature into the Gorgias box without the format looking wonky and had to change it a little bit.